OPERATING SYSTEM
AMANI KHAIRUNNISA BAHTIAR
SALE EXECUTIVE
MIRI, SARAWAK ,SARAWAK
Summary
Motivated Sale executive committed to increasing company reach and territories. Offering 5 years of experience researching and choosing advertising types, preparing promotional plans and using customer segmentation to build targeted campaigns. Proficient in Application sofware . Responsible and goal-oriented professional possessing in-depth knowledge of successful advertising concepts and campaigns. Reputable Retail Advertising Sale Executive with 5 years of experience planning advertisement campaigns to increase clientele and maximize profits. Strategic and precocious professional with expertise in market research, brand development and sales and promotion techniques and methods. Enthusiastic go-getter dedicated to leading Lazo Diamond into profitable and bright future. Dedicated advertising leader versed in budget development, operations management and team leadership. Forward-thinking and detail-oriented with good presentation, negotiation and planning abilities. Passionate Advertising Sales Executive offering expertise in creating robust sales pipelines, achieving high sales goals and building long-term relationships. Proficient in quickly recommending options to customers to help meet market reach goals. Outstanding team leadership record.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Sales Clerk
MINI MART
MIRI SARAWAK, SARAWAK
07.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Kept front check out area clean and organized for efficient service
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction
Retail Advertising Sale Executive
LAZO DIAMOND
MIRI SARAWAK, SARAWAK
11.2017 - 08.2023
- Developed comprehensive advertising campaigns for retailers, resulting in increased brand awareness and customer acquisition.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Restocked and organized merchandise in front lanes.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
No Degree - BAHSA KEMAHIRAN PEDAGANGAN
DATO PERMAISURI
MIRI , Malaysia 01.2009 - 12.2014
Skills
Product presentation
Customer Acquisition
Effective negotiation
Data-driven decision-making
Sales Forecasting
Target Audience Identificatio
Brand Management
Advertising Scheduling
Partner Marketing
Customer Service
Social Media Marketing
Relationship building and management
Client Relationship Management
Sales Reporting
Sales Tracking
Sales Analysis
Client Relations
Cash Handling
Product and service knowledge
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Increased overall sales 75% by implementing innovative marketing strategy.
- Maintained 80% client retention rate year-over-year.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Maintained 80% client retention rate year-over-year.
- Exceeded annual sales targets 80%.
Software
INTERNET BROWSER
MS WORD
MS EXCEL
MS POWER POINT
WORD PAD
NOTE BOOK
Languages
Malay
Native language
English
Upper intermediate
B2
Interests
Learning languages
Photography
Travel
Gaming
Timeline
Sales Clerk
MINI MART
07.2023 - 08.2024
Retail Advertising Sale Executive
LAZO DIAMOND
11.2017 - 08.2023
No Degree - BAHSA KEMAHIRAN PEDAGANGAN
DATO PERMAISURI
01.2009 - 12.2014