Amanda Farah Chana Binti Mohamad Nong
System Engineer
Petaling Jaya,10
Summary
Forward-thinking professional offering more than 3 years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
System Engineer
Infosys BPM
08.2022 - Current
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Optimized networked software and operating systems by applying updates and patches.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
Integrated Service Desk
Infosys BPM
02.2022 - 07.2022
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Increased efficiency by utilizing remote support tools to troubleshoot user issues effectively.
- Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.
- Engaged in user support interactions via telephone, chat and email platforms.
Customer Service Representative
Telekom Malaysia
11.2019 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
PICOMS
GOMBAK 04.2014 - 10.2018
Skills
Troubleshooting
System engineering
Incident management
Project management
Technical writing
Documentation and reporting
System administration
System troubleshooting
Helpdesk operations
Timeline
System Engineer
Infosys BPM
08.2022 - Current
Integrated Service Desk
Infosys BPM
02.2022 - 07.2022
Customer Service Representative
Telekom Malaysia
11.2019 - 02.2022
High School Diploma -
PICOMS
04.2014 - 10.2018
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