Amallah Velaitham
Administrative Assistant
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Penang Development Corporation
Bayan Lepas
04.2019 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Generated professional networks by engaging in professional, industry and government organizations.
- Conducted research, gathered information from multiple sources and presented results.
Sales and Marketing Administrator
Sri Chakra Exclusives
Bukit Mertajam
10.2015 - 02.2019
- Maintains database by inputting invoice and bill-back data
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Updates managers by consolidating, analyzing, and forwarding daily action summaries
- Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers
- Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Customer Relation Officer
TGV Cinemas Sdn Bhd
Georgetown
11.2013 - 09.2015
- Operate the box office selling movie tickets and concession
- Complete ticket purchase transactions
- Sell fresh, appetizing and properly prepared food and beverage items to our guests
- Maintain the cleanliness of the concession area
- Maintaining customer focus at all times when handling and resolving customer feedbacks
- Work within agreed service levels, striving to exceed customer expectations
- Record, monitor and track customer feedbacks
- Communicate and coordinate with internal departments to obtain relevant information for resolution
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
Admin Clerk/Cashier
Premium Lanes Bowling Center
Bayan Lepas
03.2008 - 09.2012
- Preparing documents needed for the cashiers such as the customers feedback forms ,league schedule and locker fee
- Dealing with customers and selling the games
- Organizes bowling leagues informs members of league requirements
- Prepares distributes announcements of league activities, collects member fees, and distributes tournament prizes
- Dealing with the stocks in the F&B section, making orders from the dealers
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed new promotions and monitored price changes.
- Processed customer refunds and exchanges according to established guidelines.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
Education
Bachelor of Management And Organizational Studies -
University of Science Malaysia
Penang 08.2016 - Current
SIJIL TINGGI PELAJARAN MALASIA (STPM) -
SMK (L) METHODIST PULAU PINANG
PenangSIJIL PEPERIKSAAN MENEGAH (SPM) - ARTS -
SMK (P) METHODIST PULAU PINANG
PenangSkills
Web/Multimedia : Internet Explorer , Google Chrome, Google Drive, Mozilla Firefox
Meeting minutes
Office administration
Travel coordination
Letter preparation
Documentation and control
Documentation and reporting
Supervising staff
Time management
Timeline
Administrative Assistant
Penang Development Corporation
04.2019 - Current
Bachelor of Management And Organizational Studies -
University of Science Malaysia
08.2016 - Current
Sales and Marketing Administrator
Sri Chakra Exclusives
10.2015 - 02.2019
Customer Relation Officer
TGV Cinemas Sdn Bhd
11.2013 - 09.2015
Admin Clerk/Cashier
Premium Lanes Bowling Center
03.2008 - 09.2012
SIJIL TINGGI PELAJARAN MALASIA (STPM) -
SMK (L) METHODIST PULAU PINANG
SIJIL PEPERIKSAAN MENEGAH (SPM) - ARTS -
SMK (P) METHODIST PULAU PINANG