Amallah Velaitham
Administrative Assistant
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Penang Development Corporation
Bayan Lepas
04.2019 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Generated professional networks by engaging in professional, industry and government organizations.
- Conducted research, gathered information from multiple sources and presented results.
Sales and Marketing Administrator
Sri Chakra Exclusives
Bukit Mertajam
10.2015 - 02.2019
- Maintains database by inputting invoice and bill-back data
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Updates managers by consolidating, analyzing, and forwarding daily action summaries
- Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers
- Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Customer Relation Officer
TGV Cinemas Sdn Bhd
Georgetown
11.2013 - 09.2015
- Operate the box office selling movie tickets and concession
- Complete ticket purchase transactions
- Sell fresh, appetizing and properly prepared food and beverage items to our guests
- Maintain the cleanliness of the concession area
- Maintaining customer focus at all times when handling and resolving customer feedbacks
- Work within agreed service levels, striving to exceed customer expectations
- Record, monitor and track customer feedbacks
- Communicate and coordinate with internal departments to obtain relevant information for resolution
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
Admin Clerk/Cashier
Premium Lanes Bowling Center
Bayan Lepas
03.2008 - 09.2012
- Preparing documents needed for the cashiers such as the customers feedback forms ,league schedule and locker fee
- Dealing with customers and selling the games
- Organizes bowling leagues informs members of league requirements
- Prepares distributes announcements of league activities, collects member fees, and distributes tournament prizes
- Dealing with the stocks in the F&B section, making orders from the dealers
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed new promotions and monitored price changes.
- Processed customer refunds and exchanges according to established guidelines.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
Education
Bachelor of Management And Organizational Studies -
University of Science Malaysia
Penang 08.2016 - Current
SIJIL TINGGI PELAJARAN MALASIA (STPM) -
SMK (L) METHODIST PULAU PINANG
PenangSIJIL PEPERIKSAAN MENEGAH (SPM) - ARTS -
SMK (P) METHODIST PULAU PINANG
PenangSkills
Web/Multimedia : Internet Explorer , Google Chrome, Google Drive, Mozilla Firefoxundefined
Timeline
Administrative Assistant
Penang Development Corporation
04.2019 - Current
Bachelor of Management And Organizational Studies -
University of Science Malaysia
08.2016 - Current
Sales and Marketing Administrator
Sri Chakra Exclusives
10.2015 - 02.2019
Customer Relation Officer
TGV Cinemas Sdn Bhd
11.2013 - 09.2015
Admin Clerk/Cashier
Premium Lanes Bowling Center
03.2008 - 09.2012
SIJIL TINGGI PELAJARAN MALASIA (STPM) -
SMK (L) METHODIST PULAU PINANG
SIJIL PEPERIKSAAN MENEGAH (SPM) - ARTS -
SMK (P) METHODIST PULAU PINANG
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