Alvis Chong
Summary
Dynamic Food and Beverage Manager with a proven track record at Q HOUSE BUKIT JALIL, excelling in cost control and staff training. Enhanced customer satisfaction through effective problem-solving and maintained top sanitation standards, resulting in consistently high health inspection scores. Skilled in optimizing operations and fostering a productive team environment.
Overview
16
16
years of professional experience
Work History
Food and Beverage Manager
Q HOUSE BUKIT JALIL
09.2024 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
Food and Beverage Supervisor
KUNG FU COW
11.2023 - 08.2024
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Food and Beverage Manager
KAN KEE RESTAURANT
06.2023 - 10.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Food and Beverage Manager
Choo Choo Chicken
06.2015 - 06.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Kitchen Manager
Tepanyaki
03.2013 - 04.2015
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Streamlined kitchen operations by delegating tasks efficiently among team members, maximizing productivity levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Kitchen Helper
HONG KONG KIM GARY RESTAURANT
09.2012 - 03.2013
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
Food and Beverage Assistant
KAZA SUSHI
02.2012 - 09.2012
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Proven ability to learn quickly and adapt to new situations.
- Made food according to standard recipes with requested changes for customer satisfaction.
Kitchen Lead
HARRIANNS NONYA TABLE
05.2009 - 01.2012
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Performed regular equipment inspections to proactively address maintenance needs before impacting daily operations.
Education
High School Diploma -
SMK DESA PETALING
Kuala Lumpur, Malaysia01-2009
Skills
- Food and beverage operations
- Cost control
- Menu development
- Labor management
- Sanitation standards
- Training and onboarding
- Front of house management
- ServeSafe manager
- Supply ordering and management
- Problem-solving
Timeline
Food and Beverage Manager
Q HOUSE BUKIT JALIL
09.2024 - Current
Food and Beverage Supervisor
KUNG FU COW
11.2023 - 08.2024
Food and Beverage Manager
KAN KEE RESTAURANT
06.2023 - 10.2023
Food and Beverage Manager
Choo Choo Chicken
06.2015 - 06.2023
Kitchen Manager
Tepanyaki
03.2013 - 04.2015
Kitchen Helper
HONG KONG KIM GARY RESTAURANT
09.2012 - 03.2013
Food and Beverage Assistant
KAZA SUSHI
02.2012 - 09.2012
Kitchen Lead
HARRIANNS NONYA TABLE
05.2009 - 01.2012
High School Diploma -
SMK DESA PETALING
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