Alvin Gilbert Alan
Supervisor
Kota Kinabalu
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Supervisor/ Visual Merchandising Specialist /Store Team Member
Sephora - Beauty In Motion Sdn Bhd
08.2018 - Current
- Supervised daily store operations to ensure a high level of customer service and brand experience.
- Led and motivated a team of beauty advisors to achieve sales targets and deliver excellent service.
- Provided product knowledge guidance on skincare, makeup, and fragrances to both customers and staff.
- Monitored sales performance, KPIs, and store targets, implementing strategies to improve results.
- Assisted with visual merchandising to maintain Sephora’s brand standards and attractive product displays.
- Handled customer concerns and escalations to ensure positive shopping experiences.
- Supported staff training and coaching, helping team members improve sales techniques and product expertise.
- Managed inventory, stock replenishment, and product availability.
- Coordinated or liaise with store management as well as other stakeholders to ensure smooth daily operations and compliance with company policies.
- Managed inventory levels efficiently, ensuring optimal stock availability while minimizing shrinkage losses.
- Resolved customer complaints effectively by providing prompt solutions or escalating concerns to management when necessary, preserving brand reputation.
- Assisted in organizing promotional events, product launches, and in-store campaigns.
- Trained junior beauty advisors on product knowledge, application techniques, and customer service skills, improving overall team performance.
Senior Retail Associate
Victoria's Secret - Valiram Group
01.2015 - 07.2018
- Increased business sales utilizing Victoria's Secret On Boarding knowledge.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Wrapped, boxed and weighed bakery department products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Senior Sales and Marketing Executive
Aseh Travel & Tours Sdn Bhd
07.2010 - 12.2014
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Suggested innovative ideas to increase sales and improve customer experience.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Used networking, coldcalling and referrals to identify prospective accounts and generate new leads.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Analyzed sales and marketing data for improved strategies.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company and individual performance through teamwork and focus on customers.
- Monitored sales team performance, analyzed sales data and reported information to managing director.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
Education
No Degree - Commerce And Economics
Sekolah Menengah La Salle Kota Kinabalu, Sabah
Kota Kinabalu, Sabah 04.2001 -
Skills
Staff management
Operations management
Inventory control
Schedule development
Decision-making
Customer service
Employee motivation
Training and mentoring
Staff development
Processes and procedures
Accomplishments
- Supervised team of 11 staff members.
- Winning the Flame Award for Bold & Authentic from Sephora in 2023 is something I hold close to my heart. To be recognized for simply being myself reminds me that authenticity truly matters.
- Resolved product issue through consumer testing.
- Collaborated with team of visual merchandiser in the development of animation's night (floor change).
- Achieved monthly sales target/budget (average YTY2025 and up2.5%) by completing store target as well as executing latest visual merchandising planogram with accuracy and efficiency.
- Responsible for providing a personalized, engaging and fun shopping experience to clients, demonstrating beauty products and techniques, and leveraging in-depth product knowledge to enhance and enrich our client's lives.
Timeline
Supervisor/ Visual Merchandising Specialist /Store Team Member
Sephora - Beauty In Motion Sdn Bhd
08.2018 - Current
Senior Retail Associate
Victoria's Secret - Valiram Group
01.2015 - 07.2018
Senior Sales and Marketing Executive
Aseh Travel & Tours Sdn Bhd
07.2010 - 12.2014
No Degree - Commerce And Economics
Sekolah Menengah La Salle Kota Kinabalu, Sabah
04.2001 -