ALVIN ANAND AUGUSTIN JOHN
Business Process Manager
George Town,Pulau Pinang
Summary
Experienced Quality Engineer with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in Lean Management, Lean Six Sigma, Project management, Statistical process control, and Supplier Quality Engineering. Strong quality assurance professional with a master's degree focused in Intelligent systems from Universiti Teknologi PETRONAS. Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Business Process Manager
VAT Valve
04.2024 - Current
- Coached and mentored junior staff in areas such as process improvement methodologies, change management, and performance measurement techniques.
- Optimized resource allocation by evaluating team capabilities and assigning tasks based on individual strengths and skillsets.
- Established a culture of continuous improvement by fostering an environment that encouraged employees to challenge the status quo and offer suggestions for enhancements.
- Streamlined business processes by analyzing workflow and implementing necessary improvements.
- Developed metrics-driven approach to evaluate the effectiveness of implemented business processes, leading to continuous improvement.
- Championed the adoption of lean methodologies throughout the organization, reducing waste and improving overall productivity levels.
- Led change management initiatives to support the successful adoption of new processes and systems, minimizing employee resistance and maximizing return on investment.
- Implemented automation solutions for repetitive tasks, freeing up valuable employee time for more strategic work.
- Provided expert guidance to executive leadership on process excellence strategies, contributing to overall organizational success.
- Evaluated emerging trends in process management technologies, recommending suitable tools and platforms for implementation within the organization.
- Enhanced internal communication by establishing clear channels between departments and team members.
- Conducted periodic audits of existing processes to identify areas requiring further refinement or optimization efforts.
- Reduced operational costs with careful monitoring of budget allocations and expenses.
- Improved project management, resulting in timely completion of key initiatives within the company.
- Facilitated training sessions on best practices in process management for employees at various levels within the organization.
- Managed vendor relationships effectively, ensuring high-quality service delivery at competitive prices.
- Increased efficiency by developing and implementing standardized operating procedures across departments.
- Conducted rigorous root-cause analysis investigations to identify underlying issues in existing workflows and recommend corrective actions.
- Collaborated with cross-functional teams to design end-to-end process maps for critical business functions, increasing transparency and understanding among stakeholders.
- Aligned business processes with overarching company strategy, ensuring a cohesive approach towards achieving corporate objectives.
- Responded rapidly to market shifts to make changes to corporate processes.
- Evaluated impact of process change on overall operation and determined return on investment.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Generated reports detailing findings and recommendations.
- Optimized resource allocation by evaluating team capabilities and assigning tasks based on individual strengths and skillsets
- Facilitated training sessions on best practices in process management for employees at various levels within the organization
- Conducted periodic audits of existing processes to identify areas requiring further refinement or optimization efforts
- Established a culture of continuous improvement by fostering an environment that encouraged employees to challenge the status quo and offer suggestions for enhancements
Freelance Python and Machine Learning Tutor
Freelance
01.2018 - Current
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Conducted regular evaluations of curriculum materials, making recommendations for updates or revisions as needed to maintain relevance in today''s rapidly changing world.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Managed scheduling and logistics for group tutoring sessions, accommodating the diverse needs of participating students and their families.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Leveraged technology and visual aids to engage students and enhance learning.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Subject Matter Expert (QUALITY ENGINEERING AND AUTOMATION)
Jabil
9 2022 - 04.2024
- Work together and take the lead on challenging cross-capability quality improvement projects that entail quality process automation
- Using the proper tools, create top-down and bottom-up scopes, project timelines, resource plans, and risk and change management plans
- Relate pertinent services to the SOW and control any assumptions and dependencies that could arise between internal and external teams
- Coordinate POC for new technology implementation for existing and new quality processes
- Drive engineers to develop a workflow to validate the automation solution with the SOW requirement
- Examine and verify CMK, CPK, attribute agreement analysis, and false calls on the implementation of new equipment
- Analyze and develop processes for quality management of product and technical operations & and delivery
- Organize frequent technical team meetings to assess project progress and resolve any queries or difficulties
- Contributing to the creation of techniques, guidelines, and optimal approaches to optimize workflows and generate efficiencies for Project Management competency, as well as providing team training as necessary
- Look for new ways/tools/assets to improve productivity and cost reduction for all quality-related processes
- Lead or participate in continuous improvement initiatives to enhance overall quality operational efficiency
- Arrange the required training for the project in coordination with the training department
- Drive engineers and technicians to complete new equipment feasibility studies and create a risk matrix for implementation viability
- Coordinate with the global team on the proliferation of best practices
- Improve current quality processes at the site level by implementing global tools
- Collaborate with software developers, hardware engineers, and other specialists to implement the designed solutions.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
QUALITY ENGINEER 2
Jabil
12.2019 - 09.2022
- Drive for exceptional process and product quality for Tier 1 customers
- Utilize SPC tools to drive improvements in process parameters to achieve yield goals
- Provide quality solutions to customers for process yield and product yield
- Carry out GAP analysis and sign off change management systems on all relevant engineering changes
- Conduct engineering evaluation, risk mitigation, and readiness process for NPI
- Review changes and implementation of new shop floor routes based on new customer requirements
- Review and submit the first article inspection reports for aerospace requirements based on AS9100
- Drive cross-functional team on quality goals with weekly 4Q tools
- Manage internal and external audits
- Manage the lean Six Sigma process
- Drive solutions with 8D methodology with cross-functional teams for major customer escalations
- Drive supplier quality engineering team on exceptional supplier quality and no major line down
- Manage technicians daily for line audits, quality alerts, FA reports, and FAIR reports
- Review all customer RMA and perform analysis and investigation
- Achievement: Archived 100% smt process yield
- Implemented new products without major or minor non-conformance
- Zero line-down issues
- Zero customer complaints and rejects
- Zero-turn back on major customer 8D
- Zero DPPM outgoing rejects
- Zero audit findings
- Archived 97% in quarterly business reviews
- Successfully implemented> 2 lean projects on annual basis.
Customer Quality Engineer
Daikin Malaysia Sdn Bhd
02.2017 - 12.2019
- Drive cross-functional teams for corrective and preventive actions for all PCBA related defects
- Facilitate a team of engineers and technicians to review and improve internal business processes based on an international standard (ISO9001)
- Manage improvement processes based on ISO 9001 which targets quality improvements for PCBs and electronic components
- Manage technicians on the new troubleshooting techniques and reaction plans
- Drive internal team for customer 8D for all quality issues
- Provide quality solutions to customers for onsite quality issues
- Coordinate new product implementation with the marketing and product quality team
- Analyse data based on customer RMA returns and identify the root cause for market PCB rejection and liaise with and perform improvement activities
- Provide failure analysis for customers based on the market RMA returns, in line PCB reject monitoring, analyze possible design issues and escalate key issues from customer and production line within the specific time frame
- Perform a risk assessment to analyze possible failure on electrical and electronic components to ensure continuous reliability of the component
- Liaise with suppliers on quality issues and continuously monitor supplier processes to ensure product quality is maintained at all times
- Implement, Operate and maintain lab equipment and processes for failure analysis activities
- Achievements: Managed a cross-functional team on a project to decrease the market PCB claims from 3,880 PPM to 986 PPM
- Subject matter expert on PCB, PCB troubleshooting, rendering PCB schematics, and root cause analysis using failure tree models
- Led the internal spare part team and customer on developing PCB recond business to repair and reuse market failed PCB as a cost-effective solution to end-user
- Archive annual 500k product cost savings.
Intern
Siemens
09.2015 - 05.2016
- Manage quotes, schedules, and stakeholders for switchgear retrofitting projects
- Provide equipment costing for local customers
- Review costing documents
- Rendered technical drawings and electrical systems specifications that exceeded company standards
- Provide solutions to customers retrofitting issues
- Manage technical specialists during retrofitting projects.
Education
Master's degree - Electrical and Electronics Engineering Majoring in Intelligent systems.
Universiti Teknologi PETRONAS
Seri Iskandar, Perak, Malaysia 06.2020 - 2021.05
Bachelor's degree - Electrical and Electronics Engineering
Universiti Teknologi PETRONAS
Seri Iskandar, 08 09.2012 - 2016.05
Skills
Regression Testing
Regression Analysis
Hypothesis Testing
Data Mining
Microsoft Power BI
Project Management
control plan
ISO 9001
Requirements Gathering
Workflow Optimization
Process Mapping
Data Analytics
Lean Six Sigma
System Configuration
Software Implementation
Workflow Analysis
Business process reengineering
Process Automation
Project Requirements
Report Generation
Quality service
Project Planning
Relationship Building
Goal Setting
Organizational Skills
Python Django
Machine Learning
Python
Django framework
Pandas Library
Flask framework
NumPy Library
CRM Software
Certification
PMP Certification Training Course, Skillsoft
Timeline
Business Process Manager
VAT Valve
04.2024 - Current
Master's degree - Electrical and Electronics Engineering Majoring in Intelligent systems.
Universiti Teknologi PETRONAS
06.2020 - 2021.05
QUALITY ENGINEER 2
Jabil
12.2019 - 09.2022
Freelance Python and Machine Learning Tutor
Freelance
01.2018 - Current
Customer Quality Engineer
Daikin Malaysia Sdn Bhd
02.2017 - 12.2019
Intern
Siemens
09.2015 - 05.2016
Bachelor's degree - Electrical and Electronics Engineering
Universiti Teknologi PETRONAS
09.2012 - 2016.05
Subject Matter Expert (QUALITY ENGINEERING AND AUTOMATION)
Jabil
9 2022 - 04.2024
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