Summary
Overview
Work History
Education
Skills
Certification
Project and Achievement
Software
Timeline
Generic

Alvin Yong Thien Wei

Senior Product Specialist
Johor Bharu

Summary

Experienced IT Support Specialist with over six years of hands-on expertise in SME network implementation, diagnostics, and Windows system management, including malware threat elimination. Adept at troubleshooting, system optimization, and security enhancements through self-directed learning and project-based development.

Currently transitioning into cybersecurity, holding EC-Council certifications in ECSS, CND, CHFI, and CEH, along with a strong foundation in Python programming. Proven ability to manage security incidents and collaborate effectively with teams, leveraging a background in sales and coordination to enhance communication and problem-solving skills.

Actively pursuing advanced cybersecurity knowledge and cloud security certifications, including AWS Security and Microsoft Azure Security, to strengthen expertise in cloud-based security frameworks and scalable infrastructure protection.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Product Specialist (Air-Conditioning)

KM Capital Group
10.2021 - Current
  • Equipped team with skills and crafted sales plans to win over 50% air conditioner market share at a single store from major competitor.
  • Managed customer invoicing, inventory tracking, and installation scheduling using Microsoft Dynamics NAV, ensuring seamless workflows and data accuracy across business processes.
  • Applied technical expertise to optimize air conditioner installation plans for residential and commercial clients, ensuring smooth coordination between customers and technicians.

Product Specialist (Air-Conditioning)

Midea Electric Trading (Singapore) Co Pte Ltd
05.2016 - 08.2020
  • Guided customers on air conditioner features and benefits, matching solutions to individual needs.
  • Met monthly sales goals through targeted strategies and deep air conditioner expertise.
  • Engaged post-sale customers to ensure satisfaction and address air conditioner technical issues.

IT Support Consultant (Self-Employment)

C-Solution Enterprise
08.2009 - 12.2015
  • Resolved hardware, software, and network issues through expert troubleshooting.
  • Set up and maintained computer systems and networks for optimal performance.
  • Eliminated malware and adware threats from laptops and desktops, ensuring system security.
  • Advised clients on optimal hardware and software selections tailored to their needs.

Education

Diploma - Cyber Security

PSB Academy Singapore
Singapore
04-2025

Certificate Of Technical Studies - Electrical Engineering

PSB Academy Singapore
Singapore
04.2001 -

Skills

Windows Support

Network Administration

Network Cabling Infrastructure

Cyber Security

Incident Respond

Python scripting

Certification

Certified Ethical Hacker (CEH)

Project and Achievement

Network cabling, Giant Hypermarket, Malaysia (Kuala Terengganu), 2009

  • Successfully completed cabling for 20+ POS and 30+ CCTV systems ahead of schedule, collaborating with a 4-person team and project manager.


Designed and developed RPG game, PSB, 2024

  • Built an interactive RPG game at PSB using Python, integrating Tkinter for a responsive graphical user interface and Pygame for dynamic game functionality, enhancing coding and design proficiency.


Created and implemented an inventory management system, PSB, 2025

  • At PSB using Microsoft SQL Server, building a scalable database to manage stock levels, improve data accuracy, and support operational efficiency.

Software

Wireshark

Microsoft SQL Server

Linux/Ubuntu

Microsoft Dynamics NAV

Python/Pycharm

Timeline

Certified Ethical Hacker (CEH)

12-2024

Senior Product Specialist (Air-Conditioning)

KM Capital Group
10.2021 - Current

Product Specialist (Air-Conditioning)

Midea Electric Trading (Singapore) Co Pte Ltd
05.2016 - 08.2020

IT Support Consultant (Self-Employment)

C-Solution Enterprise
08.2009 - 12.2015

Certificate Of Technical Studies - Electrical Engineering

PSB Academy Singapore
04.2001 -

Diploma - Cyber Security

PSB Academy Singapore
Alvin Yong Thien WeiSenior Product Specialist