Alvin Tan Yen Leng
Key Account Manager
Kuala Lumpur
Summary
Dynamic and result oriented Account Manager with more than 10 years of experience in managing key client relationship and driving revenue growth. Adept at strategic planning, problem solving and leveraging data to optimize account performance.
Overview
25
25
years of professional experience
Work History
Key Account Manager
Lyreco Office Supplies
8 2019 - Current
- Prospecting for potential customers using various methods such as cold calling and face to face meetings, and indirect methods such as networking
- Responsible in tendering process based on group's guidelines
- Oversees implementation of prospects and new wins customer portfolio to ensure customer's satisfactions
- Serve as the link of communication between key customers and internal back end operations team
- To consistently achieve targets agreed by the management
- Establish good professional relationship with customer, and drive the entire sales cycle from initial customer engagement to closing of sales
- Draft and deliver proposals according to Lyreco's standard in a timely manner
- Reporting on sales activity accurately in timely manner
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Provide feedback to management on the latest market trends, competitive threats, unmet needs and opportunities to customers by extending company's offering
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Sales & Operations, Assistant Manager
DePest (M) Sdn Bhd
2013.10 - 2019.07
- Developing database of qualified leads through referrals, telephone canvassing, face to face cold calling and direct mail
- Selling professionally by making recommendations to prospects or clients of the various solutions that the company could offer
- Responsible for selling all DePest products/services within the designated assigned territory
- Further expanding company's penetration into F&B (franchise chain and independent), food industries and commercial office
- Marketing duties to introduce DePest services to F&B chains and food processing industries
- Streamlined operations and prioritised task to ensure smooth delivery of service
- Managing 20 key accounts to gather feedback on service delivery and enhancing the opportunity for upselling.
Customer Development Assistant Manager
Rentokil Initial Sdn Bhd
2005.04 - 2013.08
- Business development and sales of pest control services for domestic homes, commercial and industrial.
- Take the lead in selling pest control products/services to prospective corporate organizations and industries
- Responsibility for the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution
- Meet/exceed minimum and annual sales objectives
- Work closely with the operational and services teams, utilize relationships to ensure that service schedules are met and top service delivery to meet customers' satisfaction
- Facilitate marketing activities and resources to assist in the sales process.
Mortgage Sales Officer
HSBC Bank
2002.03 - 2005.04
- Marketing banks financial services such as home loan and credit card
- Achieving the monthly sales target set by the management
- Sourcing and identifies new development projects that can be financed by the bank
- Participating in road shows such as Home Ownership Campaign, MAPEX and Property Fair that were held throughout Klang Valley
- Maintaining good relationship with lawyers, valuers and real estate agents.
Personal Financial Consultant
AM Finance Bhd
1999.06 - 2002.03
- Promoting the various financial products such as insurance, unit trust and banking facilities
- Initiating sales promotion and presentation to corporate companies
- Assisting branches in achieving the branch's budget set by management
- Develop new client relationship for company resulting in an increase in sales revenue
- Attended 2 months intensive training for the various financial products.
Education
Bachelor of Arts -
University of Malaya
Kuala Lumpur, Malaysia 2001.04 -
High School Diploma -
Sekolah Menengah Gajah Berang
Melaka 2001.04 -
Skills
Result driven and aggressive with clear career goal
Account development
Client Relationship Building
Key Account Management
Fast learner
Independent and could work under minimum supervision
Excellent interpersonal skills
Result driven and aggressive with clear career goal
Additional Information
Expected Salary: MYR 8,000
Preferred Location: Kuala Lumpur, Selangor
Notice period: 1month (by January/February 2025)
Personal Information
- Nationality: Malaysian
- Married with 2 teenage kids
Languages
Fluent in English, Bahasa Malaysia and Mandarin (moderate)
Interests
Reading motivation books
Running
Reference
To be provided if needed
Timeline
Sales & Operations, Assistant Manager
DePest (M) Sdn Bhd
2013.10 - 2019.07
Customer Development Assistant Manager
Rentokil Initial Sdn Bhd
2005.04 - 2013.08
Mortgage Sales Officer
HSBC Bank
2002.03 - 2005.04
Bachelor of Arts -
University of Malaya
2001.04 -
High School Diploma -
Sekolah Menengah Gajah Berang
2001.04 -
Personal Financial Consultant
AM Finance Bhd
1999.06 - 2002.03
Key Account Manager
Lyreco Office Supplies
8 2019 - Current
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