Alvin Pang
Sales & Marketing
Kuala Lumpur
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in meeting client, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
4
4
Languages
Work History
Sales & Marketing Coordinator
AVANTÉ Hotel
01.2023 - Current
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
- Implemented a CRM system that streamlined the tracking of leads, deals, and customer interactions for the entire sales team.
- Meets with clients to introduce hotel's facilities, meeting packages and event arrangement discussion
- Responsible for coordinating internally with the sales & marketing team
- Generating reports, preparing proposals, collections details , coordinating with clients & suppliers
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter)
- Interaction with client in regards to leads, hotel needs and client travel
- Perform hotel site tours with potential clients
- Conduct research and collect data to prepare reports and documents
- Utilizes efficient sales strategy for the maximization of hotel revenue
- Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
Sales & Marketing Intern
AVANTÉ Hotel
05.2022 - 08.2022
- Assisted Sales Manager in prepare proposals
- Handled calls, emails, and messages as well as answering customer inquiries and complaints
- Assisted in Social Media marketing as well as post design, video editing and video shooting
- Assisted in event planning, event set-up and follow-up processes
- Assisted in market researching and collecting contact for sales call usage.
Customer Service
1PCT Daily Management Sdn Bhd
11.2021 - 12.2021
- Assisted in creating creative and attractive content to maintain effective marketing campaigns and online advertisements on social media platforms
- Provided product recommendations or services to customers based on their needs and preferences
- Handled customer complaints and provided alternatives and solutions to customers
- Assisted customers in placing orders and handled refunds and goods exchange.
Sales Promoter
Whittaker's Chocolate Malaysia (New Zealand Fair @ Aeon 1 Utama)
11.2019
- Communicated to customers by introducing products
- Monitored inventories and reported daily progress
- Performed cash handling and register functions in accurate manner.
Event Crew
15+5 anniversary celebration of Phoenix Real Estate Group
11.2019
- Welcomed guests and conducted guide tours for the event
- Collaborated with team members to complete orders.
Event Crew
Fotorex
08.2019 - 08.2019
- Responded to event participants' needs promptly and patiently
- Monitored and allocated inventories effectively.
Service Crew
Gelato Fruity @ 1 Utama
06.2019 - 08.2019
- Responded to customers' needs promptly and professionally
- Maintained and organized the overall appearance of the shop.
Concert Crew
StarPlanet Entertainment
03.2017 - 06.2019
- Communicated with participants and clarified the rules and conditions of the activity
- Coordinated with event managers to ensure events run smoothly and orderly.
Sales Assistant/ Customer Service
Pasaraya HB
05.2018 - 07.2018
- Recommended, selected, and helped locate merchandise based on customer needs
- Monitored and managed store inventories
- Delivered goods to customers and liaised with suppliers.
Education
Bachelor of Science in Business Studies 4+0 in collaboration with Southern New Hampshire University, USA (Marketing) -
INTI International College Subang
03.2018 - 05.2022
Sijil Pelajaran Malaysia (SPM) - undefined
Chong Hwa Independent High School
01.2012 - 05.2017
Bachelor of Science in Business Studies 4+0 in collaboration with Southern New Hampshire University, USA (Marketing) - undefined
INTI International College Subang
03.2018 - 05.2022
Sijil Pelajaran Malaysia (SPM) - undefined
Chong Hwa Independent High School
01.2012 - 05.2017
Skills
Employer Projects
- Online Crowdfunding for Breast Cancer Foundation Malaysia, 08/2020, 11/2020, Created social media contents and managed social media accounts to raise funds, Raised RM562 for Breast Cancer Foundation Malaysia
- INTI 4 WWF Social Media Marketing' Employer Project, 08/2019, 11/2019, Educating and empowering youths to build support for WWF-Malaysia's conservation efforts, Conducted research on Amazon outbreak., Presented findings to WWF-Malaysia
- Kitsch, 09/2020, 12/2020, To increase societal awareness and participation of minorities in the community, To consolidate and expand Kitsch's market presence, Designed social media post and created video., Proposed ways to increase Kitsch's market presence and website traffic.
References
- Chin So Har, Former manager (Pasaraya HB), +6012 503 2853
- Ahmad Farhan Mohamed, Current Senior Sales Manager (AVANTÉ Hotel), +6016 482 9787
- Shahrizal Bin Mohamad Yusoff, Current Conventions & Event Manager (AVANTÉ Hotel), +6019 61 9978
Timeline
Sales & Marketing Coordinator
AVANTÉ Hotel
01.2023 - Current
Sales & Marketing Intern
AVANTÉ Hotel
05.2022 - 08.2022
Customer Service
1PCT Daily Management Sdn Bhd
11.2021 - 12.2021
Event Crew
15+5 anniversary celebration of Phoenix Real Estate Group
11.2019
Sales Promoter
Whittaker's Chocolate Malaysia (New Zealand Fair @ Aeon 1 Utama)
11.2019
Event Crew
Fotorex
08.2019 - 08.2019
Service Crew
Gelato Fruity @ 1 Utama
06.2019 - 08.2019
Sales Assistant/ Customer Service
Pasaraya HB
05.2018 - 07.2018
Bachelor of Science in Business Studies 4+0 in collaboration with Southern New Hampshire University, USA (Marketing) -
INTI International College Subang
03.2018 - 05.2022
Bachelor of Science in Business Studies 4+0 in collaboration with Southern New Hampshire University, USA (Marketing) - undefined
INTI International College Subang
03.2018 - 05.2022
Concert Crew
StarPlanet Entertainment
03.2017 - 06.2019
Sijil Pelajaran Malaysia (SPM) - undefined
Chong Hwa Independent High School
01.2012 - 05.2017
Sijil Pelajaran Malaysia (SPM) - undefined
Chong Hwa Independent High School
01.2012 - 05.2017
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