ALVEN TAN KEA LIM
Senior Manager
Kuala Lumpur
Summary
Accomplished Senior Manager experienced in medical device service management and healthcare technology. Led nationwide service operations and developed business strategies, contributing to successful execution of large-scale government and private hospital projects. Focused on driving organizational success through effective stakeholder management, project delivery, and continuous business improvement.
Overview
3
3
Languages
19
19
years of professional experience
Work History
Senior Manager, Strategic Planning & Operations
Integrated Medical System Sdn. Bhd.
11.2014 - Current
- Lead strategic planning and nationwide service operations for medical devices and Healthcare IT solutions.
- Develop and execute departmental strategies aligned with corporate objectives.
- Drive operational improvements through KPI monitoring, process optimisation and data-driven decision making.
- Manage nationwide engineering teams including recruitment, coaching, KPI evaluation and talent development.
- Developed customer service initiatives that enhanced customer satisfaction and retention rates.
- Drove operational improvements through KPI monitoring and process optimisation, enabling data-driven decision making.
- Managed customer escalations to resolve issues promptly and strengthen long-term customer relationships.
- Coordinate closely with international principals to maintain product quality and technical excellence.
Senior Team Leader, Service Engineer
Technology Medical Associate Sdn. Bhd.
01.2008 - 01.2014
- Led field service engineers supporting Hologic Mammography, DEXA and diagnostic imaging systems.
- Managed installation, testing, commissioning, and maintenance of systems to ensure operational readiness and compliance.
- Prepared and negotiated service contracts, facilitating smooth implementation of new projects.
- Provided technical leadership and training to engineers, enhancing customer support capabilities.
- Worked closely with subcontractors, consultants and principals to deliver projects successfully.
- Acted as Radiation Protection Officer from 2011 to 2014.
Education
Bachelor of Engineering (Hons) - Electronics
Multimedia University
Cyberjaya, Selangor, Malaysia01-2008
Certificate in Electronics Engineering - Petroleum
Politeknik Kuching Sarawak
Kuching, Sarawak, Malaysia01-2003
Skills
Strategic planning
Operations management
Budget management
Data decision-making
Process improvement
Partnership development
Operations planning
Cross-team collaboration
Team leadership
Team coordination
Training and development
Influencing and negotiating
Problem-solving
Employee development
CORE COMPETENCIES
- Strategic Planning & Business Development
- Service Operations Management
- Medical Device Service Management
- Healthcare IT & PACS
- Project Management
- Operational Excellence
- Customer Experience Management
- Budget Planning & Cost Optimization
- Contract & Supplier Management
- Team Leadership & Coaching
- Business Process Improvement
- Regulatory Compliance (Radiation Protection Officer)
- Cross-functional Stakeholder Management
- Installation, Commissioning & Technical Support
Timeline
Senior Manager, Strategic Planning & Operations
Integrated Medical System Sdn. Bhd.
11.2014 - Current
Senior Team Leader, Service Engineer
Technology Medical Associate Sdn. Bhd.
01.2008 - 01.2014
Bachelor of Engineering (Hons) - Electronics
Multimedia University
Certificate in Electronics Engineering - Petroleum
Politeknik Kuching Sarawak