Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Intern
Aloysius  Gamad

Aloysius Gamad

Collection Officer
Kota Kinabalu, Sabah,12

Summary

Driven professional with a proven track record in debt recovery and customer service, notably at Standard Chartered Bank. Excelled in negotiating payment arrangements, enhancing revenue through adept debt collection processes and strong negotiation skills. Demonstrated exceptional data entry proficiency and telephone etiquette, significantly reducing receivables by prioritizing collection efforts. Effective Collection Officer promoting talents in contacting delinquent accounts and finding solutions to issues. Known for improving customer payment rates and offering outstanding research and reporting skills. Established Collection Officer with auto finance experience and debt collection background. Disciplined with undeniable research and time management skills. Proven history of excellent service and detail-oriented work.

Overview

21
21
years of professional experience

Work History

Colletion Officer

Standard Chartered Bank
Kota Kinabalu Sabah, Sabah
10.2007 - 06.2024
  • Documented all daily collections and delinquent account activities by uploading information to company's database.
  • Negotiated payment arrangements with clients, resulting in increased revenue for the company.
  • Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
  • Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
  • Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.

Teller Cum Clerk

Hong Leong Bank Berhad
04.2003 - 03.2007
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Education

High School Diploma -

Polytechnic of Kuching Sarawak
Kuching, Sarawak, Malaysia
04.2001 -

Skills

Debt collection processes

Languages

Malay
Native language
English
Upper intermediate
B2
Malay
Advanced
C1

Interests

Sports and fishing

Timeline

Colletion Officer

Standard Chartered Bank
10.2007 - 06.2024

Teller Cum Clerk

Hong Leong Bank Berhad
04.2003 - 03.2007

High School Diploma -

Polytechnic of Kuching Sarawak
04.2001 -
Aloysius GamadCollection Officer