Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ALMUTALIB LUCMAN

ALMUTALIB LUCMAN

zamboanga city

Summary

Experienced in managing busy restaurant environments with a focus on delivering exceptional customer service. Skilled in team leadership, ensuring smooth operations, and creating a welcoming atmosphere. Known for handling challenging situations with a calm and positive attitude. Hospitality professional with experience in overseeing daily restaurant operations, managing staff, and ensuring high-quality customer service. Adept at inventory management, staff training, and maintaining a welcoming dining environment. Strong communication skills facilitate seamless coordination between kitchen and front-of-house teams. Innovative Restaurant Manager with more than 3 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety, or cost control measures. supervisor with winning attitude and desire to deliver exceptional dining experiences. Focused on meeting high expectations and raising service standards.

Overview

1
1
Language
4
4
years of professional experience

Work History

Restaurant Supervisor

Gamtong 360 @bundusan
11.2022 - Current
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Addressed customer complaints, resolving issues promptly to uphold customer satisfaction.
  • Supervised cash handling and reconciliation, ensuring accuracy in financial transactions.
  • Trained new employees on restaurant protocols, enhancing service quality and efficiency.
  • Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.

Bartender

21Grams
10.2024 - 06.2026
  • Kept bar stocked and organised for easy access and quick service to customers.
  • Took customer orders and prepared drinks following best practices for each type.
  • Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
  • Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
  • Customised drink orders based on customer preferences, demonstrating versatility and expertise.

Counter Cashier

Fish market restaurant
Kota Kinabalu, Sabah
02.2025 - 02.2026
  • Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
  • Provided friendly customer service, answering queries and directing customers to products.
  • Processed transactions quickly and accurately, reducing customer wait times at the checkout.
  • Processed payments by cash, cheque, or card to complete transactions.
  • Offered friendly greetings and farewells, creating a welcoming environment for all patrons.

Education

Certificate of Higher Education - electrical installation and maintenance NCII/NCIII

TESDA Regional Training Center
Zamboanga city, philippines
01-2016

NVQ Level 2 - Power Plant Eng.

Zamboanga Peninsula Polytechnic state University
Zamboanga city, philippines
01-2015

Skills

  • Customer service
  • Employee training
  • Food safety compliance
  • Cash handling
  • Supervisory skills
  • Customer relationship management
  • Menu planning
  • Strong customer relations
  • Cleanliness
  • Food service background
  • Strong work ethic
  • Staff motivation

Languages

English
Upper Intermediate
B2

Timeline

Counter Cashier

Fish market restaurant
02.2025 - 02.2026

Bartender

21Grams
10.2024 - 06.2026

Restaurant Supervisor

Gamtong 360 @bundusan
11.2022 - Current

Certificate of Higher Education - electrical installation and maintenance NCII/NCIII

TESDA Regional Training Center

NVQ Level 2 - Power Plant Eng.

Zamboanga Peninsula Polytechnic state University
ALMUTALIB LUCMAN