Allisya Hannah Binti Abdul Aziz
Customer Service
Port Klang
Summary
Dynamic and enthusiastic Live Host with a proven track record in customer support and e-commerce, bringing a strong blend of interactive communication skills and technical expertise. Currently thriving in a dual role at Shopee Mobile Malaysia, delivering exceptional service to sellers and merchants while engaging audiences in real-time through live sessions. Adept at resolving complex issues with data-driven solutions and promoting products with compelling demonstrations. Experienced in streamlining processes and ensuring customer satisfaction from previous roles in freight management and web development. Equipped with a Bachelor's degree in Service Economics and a solid background in business, geography, and economics. Ready to leverage my skills and passion for live hosting to drive brand engagement and growth.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Customer Seller Support Cum Livehost
Shopee Mobile Malaysia-Klang
6 2024 - Current
- Provides prompt and efficient service to Shopee Mall Sellers and Merchants including the appropriate escalation of Sellers' issues
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
- Engage with viewers in real-time, responding to comments and questions
- Promote products and services during live sessions, demonstrating their features and benefits.
Customer Service
Shopee Mobile Malaysia-Klang
Klang, Selangor
08.2023 - Current
- Assist buyer on their inquiries
- Escalate any issue received
- Provide effective solution to buyer issue.
E-Commerce Web Developer
Zeto Travel Sdn Bhd-Klang
07.2022 - 09.2022
Internship
Hawaki Sdn Bhd-Selangor
06.2020 - 10.2020
- Ensure smooth and timely freight process flow
- Track and trace shipments as required
- Ensure timely movement and delivery of freight to customers
- Ensure accurate and timely client invoicing
Cashier
Popular Bukit Tinggi-Selangor
12.2019 - 06.2020
- Handling with money
- Answer customer call
Education
STM/STPM in Business, Geography, Economy -
Kolej Tingkatan Enam Sri Istana
05.2018 - 05.2019
Bachelor's in Service Economics -
UNIVERSITI MALAYSIA SARAWAK
Kuching, Sarawak, Malaysia 10.2020 - 05.2023
Skills
Microsoft office
Customer service
Computer skills
Cash handling
Online platforms
Promotions
Upselling
Certification
BELIA BELAYAR 2014, 09/01/14, Present
Languages
English
Awards
- Dean List Award, 10/01/21
- Q3 Top Perfomer CS, 10/01/23
- Q4 Top Performer CS, 02/01/24
Timeline
Customer Service
Shopee Mobile Malaysia-Klang
08.2023 - Current
E-Commerce Web Developer
Zeto Travel Sdn Bhd-Klang
07.2022 - 09.2022
Bachelor's in Service Economics -
UNIVERSITI MALAYSIA SARAWAK
10.2020 - 05.2023
MALAYSIAN UNIVERSITY ENGLISH TEST, 09/01/19, 09/01/24, Band 4
08-2020
Internship
Hawaki Sdn Bhd-Selangor
06.2020 - 10.2020
Cashier
Popular Bukit Tinggi-Selangor
12.2019 - 06.2020
MAJLIS PELAJAR TINGKATAN ENAM (MPTE) SESI 2018/2019, 10/01/19, Present
10-2019
STM/STPM in Business, Geography, Economy -
Kolej Tingkatan Enam Sri Istana
05.2018 - 05.2019
Kejohanan Balapan dan Padang MSSD Klang, 03/01/14, Present
06-2016
BELIA BELAYAR 2014, 09/01/14, Present
01-2014
Customer Seller Support Cum Livehost
Shopee Mobile Malaysia-Klang
6 2024 - Current
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