Allan Yeoh Roslan
Shah Alam,10
Summary
Experienced with overseeing field service operations and team management. Utilizes expertise in troubleshooting and customer support to drive service excellence. Track record of effective leadership and operational improvements.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Field Service Manager
Continental Tyre PJ Malaysia Sdn Bhd
05.2019 - 01.2025
- Implemented a new initiative to streamline service scheduling and optimize resources allocation.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
- Led team of up to 5 service engineers in field activities.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
Warranty Manager
Continental Tyre PJ Malaysia Sdn Bhd
12.2010 - 05.2019
- Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
- Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
- Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
Assistant Manager
Continental Tyre PJ Malaysia Sdn Bhd
01.2010 - 12.2010
- Manage product technical aspects for effective countermeasure implementation, share market feedback and updates with stakeholders
- Managed market complaints from OEM customers, dealers, and end consumers
- Spearheaded a cross-departmental project to improve communication channels between technical support and sales teams
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Executive
Continental Sime Tyre PJ Sdn Bhd
06.2002 - 01.2010
- Visited sites to check tire performance and give feedback to the stakeholders.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Sales & Marketing Executive
DMIB Bhd
11.2000 - 06.2002
- Executed the implementation of a Human Resource Management System at the client's premises
- Created and delivered presentation materials using Macromedia Flash to prepare Heads of Department for the Sime Darby Group Quality Awards
Marketing & Training Assistant
Auto Bavaria (Internship)
01.2000 - 06.2000
- Coordinated the advanced driver training event for BMW car owners
- Supporting the BMW cars carnival event
- Prepared materials for skills development classes.
- Supported trainers in facilitating engaging workshops, improving overall participant satisfaction levels.
Sales Executive
Sinar Media Sdn Bhd (Internship)
06.1995 - 12.1995
- Responsible for selling recruitment advertisement space in the newspaper
- Responsible for selling corporate calendars, table planners, and notebooks
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
BBA - Marketing
University of Technology Mara
Shah Alam 06.1998 - 06.2000
High School Diploma -
Polytechnics
Port Dickson 06.1993 - 06.1996
Skills
- Adaptability
- Leadership Skills
- Ability to Work Under Pressure
- Computer Skills
- Ability to Work in a Team
- Highly organized and efficient
- Customer Service
- Field operations
- SOP implementation
- Documentation and reporting
- Training and development
Awards
- 2015 Long Service Awards - 15 Years of Service at Continental Tyre PJ Malaysia Sdn Bhd
- 2003, 2002 and 2001 Champion Tennis for Team Event in Sime Darby Group Games
- 2002 Champion Sime Darby Quality Awards
Training & Certifications
- Leadership Development Program 2 (LDP 2) Training, 2018
- IATF 16949: 2016 & ISO 9001: 2015 Risk & Opportunity Identification Training, 2017
- Advance Distressed Customer Engagement Management Training, 2019
- Member of Technical Committee, Product Recall, Kementerian Perdagangan Dalam Negeri (KPDN), 2015
- Leadership Development Program 1 (LDP 1) Training, 2011
Timeline
Field Service Manager
Continental Tyre PJ Malaysia Sdn Bhd
05.2019 - 01.2025
Warranty Manager
Continental Tyre PJ Malaysia Sdn Bhd
12.2010 - 05.2019
Assistant Manager
Continental Tyre PJ Malaysia Sdn Bhd
01.2010 - 12.2010
Customer Service Executive
Continental Sime Tyre PJ Sdn Bhd
06.2002 - 01.2010
Sales & Marketing Executive
DMIB Bhd
11.2000 - 06.2002
Marketing & Training Assistant
Auto Bavaria (Internship)
01.2000 - 06.2000
BBA - Marketing
University of Technology Mara
06.1998 - 06.2000
Sales Executive
Sinar Media Sdn Bhd (Internship)
06.1995 - 12.1995
High School Diploma -
Polytechnics
06.1993 - 06.1996
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