ALLAN REY VILLANUEVA

Work History

02.2017 - Current

Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Set and enforce policies focused on increasing team productivity and strengthening operational efficiency.

01.2012 - 02.2017

Streamlined operations to maximize business efficiency and profits.
Aligned organizational objectives with company mission, increasing revenue, profit, and business growth by collaboratively developing integrated strategies.
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing the company with strong and sustainable organizational leadership.
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Resolved issues and recommended actions based on production and compliance reports.

Daimler South East Asia, Mercedes Benz Regional Logistic Center Singapore

11.2009 - 01.2012

Overall in charge in the CORE Return Project to Vendor (Remanufactured Parts)
Deputy, Department Team Leader
Handling all the Parts Quality matters for South East Asia customers
Responsible for the inspection as well as the escalation for Parts Quality Matters
Performing analysis for the prevention of quality matters including rust
Prepares weekly and monthly KPI report to management
Support customer’s enquiries and requests
Prepare and ensure all the processes are inline and accurate
Handling the parts discrepancy verification/checking from Inbound, Location and from
Outbound
Prepares return documentation to Vendor for the Customer/Parts Recall
Prepare and responsible for improving processes
Responsible for analyzing customer claims for Wrong parts/Packaging/Quality Claims
Take lead in handling Parts Recall process by Vendors to Customers.

CATS Motors Inc, Mercedes Benz Philippines

06.2007 - 06.2009

Maintained high customer satisfaction standards to meet or exceed targets.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve the bottom line.
Developed estimates by costing materials, supplies, and labor.
Documented problems and corrective actions to maintain records.
Escalated incidents to the next level to remain compliant with the company's standards and procedures.
Responded proactively and positively to rapid change.

SCAD INCORPORATION

01.2007 - 03.2007

Responsible for the Production Schedule monitoring in the section
Daily Tool Box Meeting in the section
Responsible for the Job Orders that will be needed in the sections improvement
Preparing for the presentation in the Quality Objective given by the division thru all the sections of the production
Delegation of task thru subordinates
Responsible for the weekly KAIZENS in the section improvements
Production planning regarding the production schedules, defects of materials, and the
Quality Objective by every section.
Analyzed and resolved worker problems and recommended solutions.
Ordered and coordinated delivery of materials.

Big E – Lemon Square Corporation

05.2006 - 09.2006

Responsible for the Daily Accomplishment Reports
Take Weekly Preventive maintenance to all Machines in the Plant
Trouble shooting for defective machine reported by the Production Supervisor
Responsible for planning the corrective action in the plant
Do startup of all Machines when the plant has been shut down
Responsible for maintenance of the MR900 depositor, and Apple Slurry Injector, and also for the installation when the production needs to change the flavor for the product
Responsible for organizing the weekly schedule for the Maintenance Department
Coordinates daily activities such as turning over to the next shift supervisor for the other follow-ups by the production supervisors.
Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.

AMBIT Engineering Corporation/ Mitsubishi Heavy industries

05.2005 - 11.2005

Giving Tool Box Meeting every morning to all departments in the site
Including the Safety precautions, the safety status of the plant, PPE’s and the accident that happens daily
Lecturing every week all the supervisors and lead men in their safety hazards to their departments
Managing all the permits needed by the supervisors and lead men
Working permits, Hot – Work Permits, and Confined Space Permits
Daily Monitoring thru all places in the plant site
Preparing monthly accident report to be submitted to the Department of Energy
Conducting Monthly Meeting to all Project Managers, Supervisors, together with all
Safety Officers of Main and Sub- Contractors of the rehabilitation project
Internal

CATS MOTORS INC. MERCEDEZ BENZ, Juan Greenhill’s Metro

04.2003 - 05.2003