Allan Benjamin De Souza

I am writing to apply for the position of the above listed on your company's recruitment ads. With over the years of experience in hospitality management and business leadership, I possess the comprehensive skill set and hands-on understanding necessary to affect positive, overreaching outcomes in this role. My attached resume outlines all that I could offer your esteem organization. The depth of experience I can offer is a great fit for your team's needs as a Room Division Manager Position. I look forward the opportunity learn more about this opportunity and to discuss how I can contribute my strengths with your esteem organization. I appreciate your taking the time to review my credentials and experience.

• Essential Management Skills
• Managerial Communications Programmed
• Management Decision Making Programmed
• Train The Trainer Program
• Management Skills
• Problem Solving Management Skills
• Core Standard for Front Office Operations Skills
• On the job Training for Front line staff

J O B S K I L L A N D R E S P O N S I B E L I T I E S A S R E S ID E N T M A N A G E R / R O O M D I V I S I O N M A N A G E R

WHAT IS THE R E S I D E N T M A N A G E R / ROOM DIVISION MANAGEMENT

Running any sort of hotel or related business in the hospitality field requires what seems to be almost constant preparation, supervision, and dedication. In order to facilitate these things smoothly, many such companies will divide parts of the responsibilities into separate lists of duties, with each department overseen by a manager. The Rooms Division is one such department, and its manager plays a critical role in helping to make sure all the interactions from different staff members and clients are conducted in a positive atmosphere. What about a job description? In short, you can think of Rooms Division management as a job that takes into accounts all of the major activities that might relate to the assignment or upkeep of any guest rooms in the facility. Any room in a space that caters to guests in the hospitality industry needs to be clean, safe, and comfortable for those who are staying. It is the Rooms Division Manager who is responsible for any of the day- today tasks that are designed to make sure all of these goals are met. If you’re interested in a challenging yet rewarding high-level position in hospitality, consider a position in the Rooms Division Management category today.

WHAT ARE THE DUTIES OF A R E S I D E N T M A N A G E R / ROOM DIVISION MANAGEMENT?

As we touched on, a major part of what the Rooms Division Manager is responsible for is in how the rooms specifically present themselves to guests. Thus, part of the manager’s goal here is to make sure the general look and feel of the hotel or other business conveys the precise image that the company would like. To this end, the manager for this division may oversee all service levels - parts of the front office, reception area, guest services, reservations, housekeeping, hotel switchboard, or concierge services. The main focus may be on front-facing services like reception or guest accommodations, but larger hospitality services chains may expect the Rooms Division Manager to ensure that there is compliance among the staff when it comes to meeting housekeeping goals, particular standards that come with making reservations at the hotel in question, or training staff to deal with special guests or different kinds of requests that might come through the department. This may include helping staff in-depth understanding how to deal with foreign clients in a caring and respectful manner, for example. While the Rooms Division Manager’s primary duties will be around these operations, a person in such a position will probably have some interactions with sales, budgets, security, quality assurance, and more. Therefore, it is imperative that any candidate who might wish to apply for such a position has a wide range of interpersonal skills that can match up with the different requirements (degree requirements and especially degree in hospitality for example) of this job

WHAT IS THE IMPORTANCE OF R E S I D E N T M A N A G E R / ROOM DIVISION MANAGEMENT ?

With the hospitality industry growing to meet the demands of traveling vacationers or businesspersons, diverse jobs like Room Division Management are becoming increasingly important. As a person in a management position that has contact with the various heads of staff in some of the duties we mentioned earlier, a Room Division Manager can represent the first point of contact between guests and the business. This is true even if some guests do not meet with the manager directly, as many of the ways in which staff will be trained are subject to the approval of the manager. Rooms Division Managers play important roles in making sure everything is up to the standards set forth by the hotel, but they may need to be available and ready to solve problems when they arise, too. Guest satisfaction is key for many places in the hospitality industry, and being able to solve problems quickly and efficiently is a vital part of maintaining that satisfaction level. Aesthetics, security, and the hotel budget are just a few of the areas in which this manager might play a role, giving potential candidates some insight into how important this position is in hospitality services.

WHICH SKILLS DO I NEED TO BE A R E S I D E N T M A N A G E R / ROOM DIVISION MANAGEMENT ?

Typically, a Rooms Division Manager will report to the hotel’s general manager. Even so, most businesses in this industry will need the Rooms Division Manager to have some strong leadership skills. They will need to interact with and lead several of the major teams that help the business run smoothly, and part of these duties could be creating or updating various training methods for the staff. In that spirit, excellent communication skills that can provide concise, clear instructions to the rest of the staff are also a major advantage here. Because there could be a lot of potential for high-stress situations that must be resolved quickly, an ability to work well under pressure and make the best decisions for guest satisfaction in a timely manner are also skills one would need for this position. Being proactive in how one works and delegates duties is also important. Many Rooms Division Managers are taken from previous backgrounds in hospitality, so experience in some other role related to guest service or the front desk is helpful.

CONCLUSION

There is little doubt that a Rooms Division Manager has a challenging job. In part, they will be a face for the company, and it is one that manages several teams of people in order to keep things going. There are many aspects to consider, but guest satisfaction is one of the most important things to focus on here. If you would like to put your excellent management styles, management concepts and interpersonal or problem-solving skills to the test, Rooms Division may be the perfect place for you to meet your career goals

J O B S K I L L A N D R E S P O N S I B E L I T I E S A S PROPERTY / OPERATION MANAGER

 Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.

 Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.

 Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.

 Contracts with tenants by negotiating leases and collecting security deposit.

 Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.

 Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services

 Maintains building systems by contracting for maintenance services and supervising repairs.

 Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.

 Enforces occupancy policies and procedures by confronting violators.

 Prepares reports by collecting, analyzing, and summarizing data and trends.

 Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

PROPERTY / OPERATION MANAGER

Qualifications / Skills:

 Motivation for sales  Negotiation  Familiarity with applicable local, state, and federal laws and regulations

 High level of organization and attention to detail  Competence with office management software  Professionalism

 Internal communications  Listening

GENERAL MANAGER - CELANING SERVICES RESPONSIBILITY

A Cleaning Service General Manager oversees all aspects of a cleaning business, ensuring efficient operations, high-quality service, and financial success. This includes managing staff, implementing strategies, and maintaining client relationships. They are responsible for leading teams, driving operational excellence, and achieving company goals within the cleaning industry.

Key Responsibilities:

• Operational Management: Overseeing daily cleaning operations, ensuring smooth and efficient workflow, and meeting service level agreements.
• Team Leadership: Managing, motivating, and developing cleaning staff, including performance management, conflict resolution, and training.
• Quality Control: Maintaining high cleaning standards, ensuring compliance with health, hygiene, and safety procedures, and addressing any issues or concerns.
• Client Relations: Building and maintaining strong client relationships, addressing client needs and feedback, and ensuring client satisfaction.
• Financial Management: Managing budgets, controlling costs, and contributing to the financial performance of the business.
• Strategic Planning: Developing and implementing strategies to improve operations, increase efficiency, and drive business growth.
• Compliance: Ensuring compliance with relevant regulations and company policies.
• Administrative Tasks: Managing schedules, inventory, payroll, and other administrative duties.
• Training and Development: Overseeing staff training programs and ensuring employees are properly equipped to perform their duties.
• Problem Solving: Addressing operational challenges, resolving conflicts, and implementing solutions to ensure smooth operations.

Qualifications and Skills:

• Experience: Proven experience in cleaning operations, team management, and possibly experience in a similar role, such as a cleaning supervisor.
• Leadership Skills: Ability to lead, motivate, and manage a team effectively.
• Communication Skills: Excellent communication and interpersonal skills for interacting with staff, clients, and other stakeholders.
• Organizational Skills: Strong organizational and time management skills to manage multiple tasks and priorities.
• Problem-Solving Skills: Ability to identify and resolve operational issues and challenges.
• Business Acumen: Understanding of business principles, financial management, and strategic planning.
• Knowledge of Cleaning Practices: Familiarity with cleaning procedures, chemicals, and equipment.
• Health and Safety Knowledge: Understanding of health, hygiene, and safety procedures.
• Education: While a degree is not always required, relevant education or training in business management, hospitality, or facilities management can be beneficial.