Dedicated Customer Service Executive with a strong track record in enhancing customer satisfaction and driving sales growth. Proven ability to solve problems effectively while maintaining calm under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Red Contact Sdn Bhd
Bandar Puchong Jaya, Selangor
11.2024 - Current
Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Communicated with customers through phone calls and online chats to assess customer needs and provide solutions.
Followed company regulations, policies and processes.
Remained calm under pressure to handle customer complaints and solve problems.
Sales Representative
Certo Solutions
Bandar Puchong Jaya, Selangor
06.2023 - 10.2023
Built and maintained client relationships to drive sales growth.
Delivered product presentations to potential customers.
Generated sales by prospecting leads, cold calling and closing deals.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Administrative Assistant
N Regco Sdn Bhd
Ayer Keroh, Melaka
01.2022 - 12.2022
Performed data entry and maintained accurate records.
Assisted with general administrative tasks and office support.
Scanned new documentation into system and classified data using standard codes.
Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
Education
Diploma of Higher Education - Human Resource Management
Kolej Yayasan Pelajaran Johor
01-2018
Skills
Customer service
Product knowledge
Sales techniques
Call centre experience
Upselling and cross-selling
Languages
English
Intermediate
B1
Malay
Proficient
C2
References
Kogu 016-2820136
Timeline
Customer Service Executive
Red Contact Sdn Bhd
11.2024 - Current
Sales Representative
Certo Solutions
06.2023 - 10.2023
Administrative Assistant
N Regco Sdn Bhd
01.2022 - 12.2022
Diploma of Higher Education - Human Resource Management