Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
ALIYA QISTINA

ALIYA QISTINA

PUCHONG

Summary

Dedicated Customer Service Executive with a strong track record in enhancing customer satisfaction and driving sales growth. Proven ability to solve problems effectively while maintaining calm under pressure.

Overview

4
4
years of professional experience

Work History

Customer Service Executive

Red Contact Sdn Bhd
Bandar Puchong Jaya, Selangor
11.2024 - Current
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Communicated with customers through phone calls and online chats to assess customer needs and provide solutions.
  • Followed company regulations, policies and processes.
  • Remained calm under pressure to handle customer complaints and solve problems.

Sales Representative

Certo Solutions
Bandar Puchong Jaya, Selangor
06.2023 - 10.2023
  • Built and maintained client relationships to drive sales growth.
  • Delivered product presentations to potential customers.
  • Generated sales by prospecting leads, cold calling and closing deals.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.

Administrative Assistant

N Regco Sdn Bhd
Ayer Keroh, Melaka
01.2022 - 12.2022
  • Performed data entry and maintained accurate records.
  • Assisted with general administrative tasks and office support.
  • Scanned new documentation into system and classified data using standard codes.
  • Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.

Education

Diploma of Higher Education - Human Resource Management

Kolej Yayasan Pelajaran Johor
01-2018

Skills

  • Customer service
  • Product knowledge
  • Sales techniques
  • Call centre experience
  • Upselling and cross-selling

Languages

English
Intermediate
B1
Malay
Proficient
C2

References

Kogu 016-2820136

Timeline

Customer Service Executive

Red Contact Sdn Bhd
11.2024 - Current

Sales Representative

Certo Solutions
06.2023 - 10.2023

Administrative Assistant

N Regco Sdn Bhd
01.2022 - 12.2022

Diploma of Higher Education - Human Resource Management

Kolej Yayasan Pelajaran Johor
ALIYA QISTINA