Alison Choong Wei Yee
Services Line
Selangor ,Shah Alam
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- Customer service position. Ready to help team achieve company goals. Conscientious Customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Consultant Physician
Calvin Skin
Klang , Selangor
02.2023 - 03.2024
- Educated patients on preventive measures, lifestyle changes, and medication management to promote long-term health improvement.
- Conducted thorough diagnostic evaluations, ensuring accurate diagnoses and appropriate treatment decisions.
- Delivered high-quality healthcare services in a fast-paced environment while maintaining strong working relationships with colleagues.
- Presented at national conferences on best practices in patient care, establishing thought leadership within the industry.
- Established trust-based relationships with patients by displaying empathy, compassion, and excellent listening skills during consultations.
- Utilized electronic medical records to streamline patient data management, reducing errors in treatment and diagnoses.
- Regularly reviewed medical literature to stay up-to-date on emerging trends, treatments, and technologies within the field of medicine.
- Incorporated telemedicine capabilities into practice to expand access to care for remote or homebound patients.
- Administered specialized treatment for multiple patients daily.
- Monitored patients' conditions and progress to reevaluate treatment.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
Customer Service Representative
Calvin Skin
Klang , Selangor
06.2022 - 01.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
Senior Beautician
SS Beayoutiful
Bandar Rimbayu, Selangor
07.2021 - 05.2022
- Streamlined appointment scheduling processes, ensuring timely service for all clients.
- Performed services using advanced techniques such as hydro glow creating stunning results that exceeded client expectations.
- Maintained a hygienic work environment by following strict sanitation protocols and guidelines.
- Collaborated with colleagues to develop new service offerings, resulting in a more diverse clientele.
- Reduced product waste by implementing efficient usage techniques, contributing to cost savings for the salon.
- Improved customer satisfaction by providing personalized beauty treatments and skincare recommendations.
- Implemented an effective inventory management system to ensure adequate supplies for daily operations.
- Developed customized treatment plans to address individual client concerns, boosting overall satisfaction levels.
- Provided exceptional customer service by addressing client concerns and complaints promptly, resulting in increased satisfaction and repeat business.
- Provided training for junior beauticians, enhancing their skills and knowledge of industry best practices.
- Bridged language barriers with non-English speaking clients through patience and clear demonstrations of procedures when necessary.
- Increased client retention by building strong relationships through excellent communication and understanding their needs.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed loyal following of clients by providing high-quality services.
Personal Assistant
Personal Employer
Seremban , Negeri Sembilan
03.2020 - 01.2021
- Coordinated complex events involving multiple stakeholders, ensuring smooth execution from planning through completion.
- Implemented efficient record-keeping systems that streamlined data retrieval and maintained up-to-date documentation for all employees.
- Boosted overall efficiency through the effective delegation of tasks to appropriate team members.
- Provided outstanding customer service while fielding inquiries from clients as a representative of the company.
- Organized travel arrangements for executives, ensuring seamless itineraries and timely bookings.
- Facilitated successful meetings by creating detailed agendas, preparing materials, coordinating logistics, and taking accurate minutes for future reference.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Accomplished project deadlines by assisting with task completion whenever required.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as point of contact between clients and managerial staff.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
Diploma - Spa And Aesthetic
Pevonia Diploma USA
03.2021 - 03.2022
Diploma - Advanced Aesthetic
BG Wellness International Academy
Petaling Jaya 06.2019 - 02.2020
Diploma - Advanced Aesthetic
Sylvie Hennessy Academy
01.2019 - 02.2023
Skills
Patient Management
Self-Confidence
Client Relationship Building
Effective Communication
Written Communication
Problem-Solving
Adaptability and Flexibility
Mandarin luency
Cantonese luency
English Fluency
Teamwork and Collaboration
Problem-solving aptitude
Interpersonal Skills
Interpersonal Communication
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Consultant Physician
Calvin Skin
02.2023 - 03.2024
Customer Service Representative
Calvin Skin
06.2022 - 01.2023
Senior Beautician
SS Beayoutiful
07.2021 - 05.2022
Diploma - Spa And Aesthetic
Pevonia Diploma USA
03.2021 - 03.2022
Personal Assistant
Personal Employer
03.2020 - 01.2021
Diploma - Advanced Aesthetic
BG Wellness International Academy
06.2019 - 02.2020
Diploma - Advanced Aesthetic
Sylvie Hennessy Academy
01.2019 - 02.2023