ALISA SHAHFIQA BINTI GHAZALI
Senior Retail Supervisor
Johor Bahru,01
Summary
Developed strong leadership and team management skills in high-volume retail environment, seeking to transition into new field. Adaptable to varied settings and capable of driving success through strategic planning and effective communication. Focused on leveraging retail expertise to create positive outcomes in diverse professional landscapes.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
1
1
Certificate
Work History
Senior Retail Supervisor
Naelofar Concept Store
Johor Bahru, Johor
04.2019 - Current
- Successfully drove new product lines and earned #[Top 5 Stokist] ranking.
- Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
- Optimized store layout for efficient customer flow, improving overall shopping experience and maximizing sales potential.
- Analyzed sales data to identify trends and adjust merchandising plans accordingly for maximum revenue generation.
- Implemented loss prevention strategies to minimize theft incidents significantly impacting bottom-line results.
- Oversaw visual merchandising efforts, creating appealing displays that showcased products effectively and drove sales growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Kindergarten Tutor
Tabika KEMAS Kampung Bakar Batu
Johor Bahru, Johor
01.2019 - 03.2019
- Implemented various assessment tools to evaluate student understanding consistently and adjust teaching methods as needed.
- Encouraged creative expression through art projects, music exploration, and dramatic play activities in the classroom setting.
- Incorporated social-emotional learning strategies into daily routines to foster positive peer relationships among classmates while enhancing overall well-being within the classroom community.
- Boosted students reading comprehension skills through targeted guided reading sessions.
- Enhanced student learning by incorporating hands-on activities and interactive materials in lessons.
Zookeeper Intern
Zoo Johor
Johor Bahru, Johor
06.2018 - 09.2018
- Facilitated smooth transitions during animal moves or introductions, minimizing stress for all involved parties.
- Coordinated with volunteer teams on daily tasks, fostering an efficient work environment that prioritized animal care objectives.
- Educated visitors on the importance of conservation efforts, inspiring support for global wildlife preservation initiatives.
- Documented daily observations of individual animals'' behavior, contributing valuable information to long-term monitoring records.
- Collaborated with zookeepers on diet formulation tasks, providing optimal nutrition for diverse species according to specific dietary requirements.
- Gained a comprehensive understanding of various animal species biology, behavior, and environmental needs through extensive research and hands-on training.
- Developed strong relationships with zoo staff through active communication channels and teamwork-based initiatives, enhancing overall workplace morale and productivity.
Gym Receptionist
REPS Fitness
Johor Bahru, Johor
02.2014 - 09.2017
- Facilitated welcoming environment, adapting to diverse member needs and preferences.
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
- Enhanced member retention by actively soliciting feedback and suggesting suitable gym programs.
- Enhanced gym member experience by providing exceptional customer service at front desk.
- Processed new memberships accurately, leading to increase in gym revenue and member retention.
- Provided administrative support by updating member records and processing payments.
Education
Bachelor of Applied Science - Biodiversity Conservation and Management
Universiti Malaysia Terengganu
Kuala Terengganu 01.2015 - 01.2018
Matriculations - Pure Science
Penang Matriculation College
Pulau Pinang 01.2014 - 01.2015
Skills
Customer service
undefinedHobbies
- playing piano
- sketching
- painting
- video editing
- playing chess
- reading
- cultural dancing
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Software
Microsoft Words
Microsoft Excel
Microsoft PowerPoint
Microsoft Design
StoreHub
Adobe Acrobat
IRS POS System
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Certification
Basic Communication in Mandarin Language (48 Hours) - [ JM Mandarin Consultancy]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Basic Communication in Mandarin Language (48 Hours) - [ JM Mandarin Consultancy]
04-2025
Senior Retail Supervisor
Naelofar Concept Store
04.2019 - Current
Kindergarten Tutor
Tabika KEMAS Kampung Bakar Batu
01.2019 - 03.2019
Zookeeper Intern
Zoo Johor
06.2018 - 09.2018
Bachelor of Applied Science - Biodiversity Conservation and Management
Universiti Malaysia Terengganu
01.2015 - 01.2018
Gym Receptionist
REPS Fitness
02.2014 - 09.2017
Matriculations - Pure Science
Penang Matriculation College
01.2014 - 01.2015
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