Passionate in HR Assist & Operations role with 8+ years of experience in coordinating various HR task providing general HR oversight including assisting with new hire profile creation, updating employee information, employee lifecycle by providing consistent and effective service to enable our Managers and Human Resources to succeed.
I am self motivated dedicated person with commitment quality work and looking for challenging position to enhanced my skill in HR field.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
Work History
People Data Analyst
Toll Global Forwarding (Malaysia) Sdn. Bhd.
08.2022 - Current
Tier 1 support Australia process for 2 years and current focusing more for Rest of the world country including manage employee life cycle processes in Workday, role management changes, and permissions access.
Investigate internal customer issues related to Workday, reviewing Vantage tickets through service now system to assess the need for vendor or IT support, while providing business context and exploring solutions.
Support as a tester for User Acceptance Testing (UAT) project enhancement for monthly, bi-yearly, and ad-hoc releases in Workday. Latest is with IT project on IDAM change to MS Entra.
Perform audits between Workday and the Payroll System to ensure Data Integrity by performing HRIS process corrections and rescinding actions as necessary based on user roles.
Good relationships with multiple functions across Toll including HR, TA, Payroll, Workday Administration, IT, Managers and Employees to ensure the professional and efficient operation of the overall HR function.
Contribute to new process implementations, including training and creating standard operating procedures (SOPs) and reference materials.
Supporting mass data upload using EIB template
HR Administrator
Seagate Global Business Services
11.2014 - 08.2020
Company Overview: Industry Human Resources Management / Consulting. Specialization Human Resources. Website: [not provided]
Administer HR Shared Service activities mainly using Workday, Service Now, and Salesforce to ensure best-in-class HR transactional processing are delivered at all times.
Administering the employee lifecycle transactions including but not limited to hire, personal and organization data changes, transfer and leavers processes. Auditing for accuracy and compliance.
Full employee life cycle management, managing the entire onboarding and off boarding process. This include, move start new hire, complete personal data update in system, trigger benefit enrollment process and so on until the end of termination process.
Lead of HR Data Audit processes and suggested auto schedule and customize report from Workday system to ensure employees data accurate before payroll cut off and no impact on payroll processing and employee benefits.
Plan & execute transnational activities transfer to HR central, optimize and standardize these activities for continuous process improvement. Include hire & onboard, total rewards, manage employee, and end of employment /off boarding.
Provide expert advice in all areas of HR Policy and processes to employee, stakeholders & act as tier 2 support for the team members.
Consults with employees and managers to identify, investigate and flag out possible implications of root causes of human resources issues, attempting to resolve employee issues with a systematic approach.
Participates in company-wide programs and initiatives (e.g. salary review, stock renewal, workforce planning and organizational change.
Support and take lead on HR Shared Service optimization project and HR business process automation (e.g Annual PIU exercise - work closely with all HRC global representative to enhance and standardize the process globally)
Develop effective on-going relationships at all levels across the business areas, including stakeholders and vendors (e.g Annual Benefits enrollments activities, work closely with Compensation and Benefits, HRBP, Payroll and HRC team across Asia to understand the new policy changes and all the requirement)
In year 2020, fully involve on Global project HR system changes (Workday to SAP), support as tier 1 tester to attend all the training and explore the function of SAP and come out test scenario and test script to cover all the HR processes as much as possible that system can do.
Industry Human Resources Management / Consulting. Specialization Human Resources. Website: [not provided]
NPI Analyst
Celestica Malaysia Sdn Bhd
06.2012 - 01.2014
Company Overview: Industry Electrical & Electronics. Specialization Product Data Management. Website: [not provided]
Analyze customer product data in Celestica's centralized PDM tools to enable supply chain and manufacturing.
Perform neutralization and loading customer data (Bill of Material) available to operations in standard, accessible way.
Evaluate the routine feasibility requests, Operations, and Creative with lead times and potential issues.
Administration of Load to Production Workflow Process.
Process AVL change for existing part, resolve data issue.
Industry Electrical & Electronics. Specialization Product Data Management. Website: [not provided]
Transaction Service Associate II
Citigroup Transaction Services (M) Sdn Bhd
01.2011 - 01.2012
Company Overview: Industry Banking / Financial Services. Specialization Banking/Financial Services. Website: [not provided]
Perform day-to-day operational task in trade finance transactional processing.
Deliver services in line with agreed services standards and turnaround time to meet customer's expectation.
Ensure compliances with guidelines and policies governing trade finance /cash management operations.
Provide technical support to Relationship Managers of various business units.
Update and monitor LC transaction and divide the task equally to the other team member.
Reviewing LC for customer (beneficiary) for a document preparation and to identify any Contradicting and unfavorable clause.
Attended various training (Formal Classroom and on-Line training) to enhance personal and professional growth to provide superior products and services with the highest level of integrity for customers.
During documentation processing, we act on behalf of beneficiary and deal with the party related.
Company Overview: Industry Computer / Information Technology (Software). Specialization Finance - Corporate Finance/Investment/Merchant Banking. Website: [not provided]
Total hands-on in the process of all types of order invoicing task & to ensure all the invoices submission to logistic and customers are as per lead time.
Worked well with collection, sales, and logistic teams on 100% submitting invoices on timely manner.
Worked closely with sales, collection and logistic teams in billing submission as per customer's billing window and monitoring on special billing handling for customers that not accepting cross month invoices.
Attended to all urgent requests with top priority.
To follow up on SNI report for order on hold at logistic warehouse > 7 days.
Ensure the accuracy of invoicing/billing and compliance with policy and internal controls.
Demonstrate problem solving skills & conflict of management.
Industry Computer / Information Technology (Software). Specialization Finance - Corporate Finance/Investment/Merchant Banking. Website: [not provided]
Credit Analyst
Dell Global Business Center Sdn Bhd
01.2008 - 07.2008
Company Overview: Industry Computer / Information Technology (Software). Specialization Finance - General/Cost Accounting. Website: [not provided]
Full compliance of credit policy on order processing to support Malaysia.
All clean orders will be downloaded within the same business day. Urgent orders are prioritized to meet customer's deadline and to gain good customer experience.
Ensure that all processed orders have met 100% Audit requirement & compliance to SOX, CSA, Legal & Audit testing.
Have good understanding of job function & always perform with full enthusiasm. Always provide constant feedback and communicate to internal customers & among credit team to result in good customer experience.
To be always viewed as a trusted & work committed employee.
Always ready to provide backup support for workgroup & team members in occasion when team members need to attend training or go on leave.
Responsible for credit checking and order download process which includes check security documents.
Liaise with Sales to resolve order issues to get order downloaded on time.
Monitor & follow up with the order issue which include sending out reminder out looking.
Ensure all processes and records retentions are substantiate with proper supporting documentation.
Liaise or response with internal customers timely in any issues or problem solving.
Drive to achieve good Customer Experience.
Industry Computer / Information Technology (Software). Specialization Finance - General/Cost Accounting. Website: [not provided]
Education
Bachelor's Degree - Business Studies/Administration/Management
University Utara Malaysia (UUM)
Higher Secondary/STPM - Accounting
Kedah Matriculations College
Skills
Advanced Read & Write-Thai Language
Able to communicate in Mandarin
Organized and detailed
Time management
Good relationship with stakeholders
Career Experience
HR Administrator, Seagate Global Business Services, Penang, Malaysia, Human Resources Management / Consulting, Human Resources, HR Administrator, Junior Executive, 11/01/14, 08/31/20, 5 years 10 months, Administer HR Shared Service activities mainly using Workday, Service Now, and Salesforce to ensure best-in-class HR transactional processing are delivered at all times., Administering the employee lifecycle transactions including but not limited to hire, personal and organization data changes, transfer and leavers processes. Auditing for accuracy and compliance., Full employee life cycle management, managing the entire onboarding and off boarding process., Lead of HR Data Audit processes and suggested auto schedule and customize report from Workday system to ensure employees data accurate before payroll cut off and no impact on payroll processing and employee benefits., Plan & execute transnational activities transfer to HR central, optimize and standardize these activities for continuous process improvement., Provide expert advice in all areas of HR Policy and processes to employee, stakeholders & act as tier 2 support for the team members., Consults with employees and managers to identify, investigate and flag out possible implications of root causes of human resources issues., Participates in company-wide programs and initiatives., Support and take lead on HR Shared Service optimization project and HR business process automation., Develop effective on-going relationships at all levels across the business areas.
NPI Analyst, Celestica Malaysia Sdn Bhd, Kedah, Malaysia, Electrical & Electronics, Product Data Management, Others, Junior Executive, 06/01/12, 12/31/14, 3 years, Analyze customer product data in Celestica's centralized PDM tools to enable supply chain and manufacturing., Perform neutralization and loading customer data (Bill of Material) available to operations in standard, accessible way., Evaluate the routine feasibility requests, Operations, and Creative with lead times and potential issues., Administration of Load to Production Workflow Process., Process AVL change for existing part, resolve data issue.
Transaction Service Associate II, Citigroup Transaction Services (M) Sdn Bhd, Penang, Malaysia, Banking / Financial Services, Banking/Financial Services, Credit Management, Junior Executive, 01/01/11, 12/31/12, 2 years, Perform day-to-day operational task in trade finance transactional processing., Deliver services in line with agreed services standards and turnaround time to meet customer's expectation., Ensure compliances with guidelines and policies governing trade finance /cash management operations., Provide technical support to Relationship Managers of various business units., Update and monitor LC transaction and divide the task equally to the other team member.
Accounts Receivable Specialist, Dell Global Business Center Sdn Bhd, Malaysia, Malaysia, Computer / Information Technology (Software), Finance - Corporate Finance/Investment/Merchant Banking, Management, Junior Executive, 07/01/08, 10/31/10, 2 years 4 months, Total hands-on in the process of all types of order invoicing task & to ensure all the invoices submission to logistic and customers are as per lead time., Worked well with collection, sales, and logistic teams on 100% submitting invoices on timely manner., Worked closely with sales, collection and logistic teams in billing submission as per customer's billing window., Attended to all urgent requests with top priority., Ensure the accuracy of invoicing/billing and compliance with policy and internal controls.
Credit Analyst, Dell Global Business Center Sdn Bhd, Malaysia, Malaysia, Computer / Information Technology (Software), Finance - General/Cost Accounting, Basic Accounting/Bookkeeping/Accounts Executive, Fresh / Entry Level, 01/01/08, 07/31/08, 7 months, Full compliance of credit policy on order processing to support Malaysia., All clean orders will be downloaded within the same business day., Ensure that all processed orders have met 100% Audit requirement & compliance to SOX, CSA, Legal & Audit testing., Liaise with Sales to resolve order issues to get order downloaded on time.
Personal Information
Gender: Female
Ethnicity: Siamese
Date of Birth: 09/01/85
Nationality: Malaysia
Marital Status: Married
Religion: Buddhism
Timeline
People Data Analyst
Toll Global Forwarding (Malaysia) Sdn. Bhd.
08.2022 - Current
HR Administrator
Seagate Global Business Services
11.2014 - 08.2020
NPI Analyst
Celestica Malaysia Sdn Bhd
06.2012 - 01.2014
Transaction Service Associate II
Citigroup Transaction Services (M) Sdn Bhd
01.2011 - 01.2012
Accounts Receivable Specialist
Dell Global Business Center Sdn Bhd
07.2008 - 10.2010
Credit Analyst
Dell Global Business Center Sdn Bhd
01.2008 - 07.2008
Higher Secondary/STPM - Accounting
Kedah Matriculations College
Bachelor's Degree - Business Studies/Administration/Management
University Utara Malaysia (UUM)
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