ALIFF NAZMIR AHMAD NAZLI

Manage, Design & Architect, Operation, Administer

• Windows Server 2012 to 2019, Active Directory, DHCP, DNS, File Server, Remote Gateway , Licensing.
• Ubuntu , Red Hat, CentOS, SuSe
• Azure and AWS administration
• VmWare , ESXi, Veaam Backup, Networker Backup, Disaster Recovery.
• Planning and deploying cloudification for Malaysia Site and Small site.
  

Achievement :

• Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
• Upgrading the windows server from 2008 to windows 2019.
• Enhanced Server performance by optimizing system configurations and implementing regular updates.
• Deployed cloud-based solutions to increase flexibility, scalability, and resiliency within the organization''s technology infrastructure.
• Maximized resource utilization by consolidating servers using virtualization technologies such as VMware and Azure
• Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
• Established reliable disaster recovery plans to ensure rapid restoration of critical services in emergency situations.
• Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
• Safeguarded company data by establishing rigorous security protocols and conducting regular audits.

• Achievements: Process Improvements – Identify and propose and enhance the process of Major Incidents as well as review, recommend and document improvements to established processes
• Creates incident related performance analysis and reporting for Problem team management
• Enhanced the communication and incident response processes for Operation Centre in Kuala Lumpur for America shift and the Asia Pacific shift by using technologies and tools provided
• Enhanced and established a Knowledge Management (collaboration with other colleagues) and KPI from the view of Application Performance and Business Process Monitoring perspective
• Coordinates, daily management and Operation Centre availability for operational effectiveness expectation
• Develop and consult users on the Application Performance Management use case
• Improving technology policy and assisting internal Audit on ISMS for Operation Centre
• CAB meeting and discussion on the Change Ticket involving APAC and KL office
• Task: Incident Coordinator and documented well all the processes involved in the MI protocol
• Troubleshooting and performance maintenance virtual and physical servers in several geographically dispersed hosted data centers
• Manage incident management bridge calls with support teams, on-call support application teams and management
• Monitoring IT applications, services and infrastructure (data center and cloud)
• Adhere and practice the ITSM in every task
• Major Incident Handling and Coordination
• Central Emergency Change Coordination
• Support and collaborate with knowledge management colleagues in revising and improving the content and steps
• System Admin for Azure cloud
• ECAB process and documentation
• On-call weekend (rotation basis)
• Operation Schedule coordination for the effectiveness of Operation Centre.

• Achievement: 1)AWS: Cloud level 1 supports – Production Cloud (EC2, ELB, ALB, RDS, S3, Cloud watch)
• 2) Involved in automation for AWS and Azure projects in a support role and optimizing the processes for automation
• Azure: Level 1 fellow cloud support – Internal Cloud
• Provisioning Continuous Delivery System & Tools for RnD based on requirement gathering until full handover to the RnD team
• The various platforms of OS and hosting
• Deployment of Messaging Security Gateway (VM) for various customers (telco(s), bank(s), airline & etc) request from the Business Unit
• Transforming monitoring (Nagios) into valuable monitoring for Operation Support
• 7)Upgrading Jenkins to the latest version for security Vulnerability issues
• 8)Improving Nagios Monitoring and Production Monitoring using checkMK and PagerDuty
• 9)Incident Management and Change Management (creation and discussion) 10) Knowledge management improvise and hierarchical setup for support specialist
• 11) Setup automation processes for JIRA service desk documentation
• Task: Operation Global support (levels 1 and 2) (3 years)
• Escalation to the architect level and Cloud Governance Team
• Provide initials support assessment and possible workaround of production issue
• Supporting infrastructure as an Admin level for production and internal system
• Fully utilize ITIL using JIRA
• Support Virtual Environment and AWS cloud environment
• Using DevOps methodologies to solve the problem and support the cloud issue
• Global IT Support Specialist: (1 year 9 months)
• Azure AD administration (Service Desk Scope)
• IAM management (portal)
• Licensing management for office 365
• Software handling and troubleshooting
• Windows 10 administration
• SACM and patching management
• Workday access management
• Improve policy and Knowledge management
• Assist in Automation for Jira Service Desk
• Active directory and DNS management (windows and Linux server)
• Security email access via Azure
• Processes and procedure for Suspicious activity from security monitoring.

• Achievement : Logical Domain configuration and implementation until handover for Bank Rakyat, Lembaga Pinjaman Perumahan Sektor Awam & UNIMAS
• Oracle Database Appliance deployment for Petronas and MMU with handover manual
• Data Center Relocation for Bank Rakyat from Jalan Gangsa to Shah Alam
• Capacity planning, provisioning hardware for MySQL cluster deployment for Lembaga Pinjaman Perumahan Sektor Awam
• Database Migration and data migration for MATRADE
• Implement Oracle Virtual Machine (partially), OS hardening, testing, and handover the system to CagaMas
• Task : Support all Oracle server and storage
• Installation, configuration, and support for Solaris and Oracle Linux
• Hardware replacement and troubleshooting
• Responsible to handle assigning cases and assist colleagues in the case to faster the resolution time
• Preparation of the documentation on Scope of Work, Maintenance checklist, project checklist, and handover checklist.

• Achievement : Business Intelligence – Improvise and gather new requirement(s) for comprehensive dashboards and reporting for Sales, Marketing and Strategic Department
• Reduce time for retrieving data and data-drilling on cost-factor related
• Supply Chain Management – Migrate to VM environment and new module implementation for and providing the data backup strategies to vendor
• PM roles – small scale project for inventory management for store and procurement
• Task : Business Intelligence Administrator and Business Reporting Analysis and ETL Developer
• User requirement Specification
• User Acceptance
• Dashboard design and MDX query
• Assist user and top management on reporting and analysis
• System Administrator
• Support supply chain management
• Assist support for Linux and HP-UX Operating System
• Acting as Database Administrator for oracle 10g (extract data, backup and restore)
• Programmer/developer
• Developing internal and small scale for supporting the core system such as data warehouse (transit before pulled into Business Intelligence SSAS).

• Invloved in technical part
• Network configuration (PC /NOTEBOOK)
• Web based sytem using PHP mysql / oracle
• Business application
• Business documentation
• Data entry level.

• PC Assembly to all government department in Penang
• Hard disk clone to old PC
• Standard Operating Procedure documentation finalizing.