Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Interests
Timeline
Generic
Alif Hakimi Lokman

Alif Hakimi Lokman

Guest Service Assistant
Semenyih, Selangor

Summary

Graduate in Information Technology seeking opportunities to gain professional experience and contribute to organizational success. Punctual, disciplined, and a fast learner with strong communication skills and a background in customer service and food services.

Key Skills

  • Strong written and verbal communication skills (English)
  • Punctual, disciplined, and adaptable to new environments
  • Experience in customer care, food handling, and safety protocols
  • Ability to work under pressure and in isolated settings
  • Quick learner with a strong commitment to continuous improvement

Overview

5
5
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Guest Service Assistant

Doubletree by Hilton Putrajaya Lakeside
07.2023 - Current
  • Ensured a welcoming and pleasant atmosphere for guests, addressing their needs and concerns promptly
  • Developed strong administrative skills, with a focus on attention to detail and accuracy
  • Demonstrated the ability to multitask effectively while maintaining composure under pressure
  • Collaborated with multiple departments to resolve issues quickly and ensure a smooth guest experience

Crew Steward

MBC Marine & Services
04.2021 - 05.2023
  • Worked offshore for extended periods, maintaining high standards of customer service, food handling, and safety
  • Trained in offshore safety, food safety protocols, and customer service
  • Provided exceptional customer care with a focus on satisfaction and patience
  • Adapted to challenging and isolated work environments, ensuring productivity and safety

Kitchen Crew

4Fingers IOI City Mall
11.2020 - 1 2021
  • Preparing food ordered perfectly in timely manner
  • Ensuring the food prep areas and utensils are clean and hygienic

Intern

Creative System Consultant Sdn Bhd
03.2020 - 06.2020
  • Assisted senior coworkers with data entry tasks, ensuring accuracy and efficiency
  • Managed the front desk, handling inquiries and providing excellent customer service
  • Contributed to the creation and maintenance of the company website, gaining experience in web design and development

Education

Diploma - Information Technology

Multimedia University
06.2018 - 11.2020

Skills

    PHP

    SQL

    Adobe

    Web Development

    C Programming

    Data entry proficiency

    Language proficiency

    Problem-solving abilities

    Complaint Handling

Personal Information

  • Date of Birth: 09/02/00
  • Nationality: Malaysian

References

  • Suhana, MBC Marine & Services Sdn Bhd, +60 17 346 0648
  • Muhammad Jeffrey Ho, Doubletree Hilton, +60 16 351 6081
  • Hadi Nor Azman, Doubletree by Hilton, +60 16 351 6461
  • Fida, Doubletree by Hilton, +60 17 267 2550

Certification

Tropical BOSIET with EBS at SEQU Offshore Safety

Interests

Drawing

Psychology

Photo/Video Editing

Video Games

Swimming

Timeline

Guest Service Assistant

Doubletree by Hilton Putrajaya Lakeside
07.2023 - Current

Crew Steward

MBC Marine & Services
04.2021 - 05.2023

Tropical BOSIET with EBS at SEQU Offshore Safety

03-2021

CA-EBS at SEQU Offshore Safety

03-2021

Food Handling Course

03-2021

Kitchen Crew

4Fingers IOI City Mall
11.2020 - 1 2021

Intern

Creative System Consultant Sdn Bhd
03.2020 - 06.2020

Diploma - Information Technology

Multimedia University
06.2018 - 11.2020

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Alif Hakimi LokmanGuest Service Assistant