Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aliea Nabila

Aliea Nabila

Petaling Jaya, Selangor

Summary

Proven track record in enhancing customer satisfaction and retention at TGV Cinemas, leveraging strong communication and empathy. Excelled in fast-paced environments, demonstrating reliability and cash handling accuracy. Achieved significant improvements in team efficiency and sales promotion, showcasing a blend of leadership and professional appearance.

Overview

3
3
years of professional experience

Work History

Retail Worker

Good2U Concept Store
03.2024 - 05.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Helped customers complete purchases, locate items, and join reward programs.

Model

Lerai
10.2023 - 02.2024
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
  • Developed growing contacts networks to secure regular work.
  • Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.

Customer Relationship Officer

TGV Cinemas
12.2022 - 10.2023
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.

Person in Charge

The Soru Station
01.2021 - 11.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.

Education

High School Diploma -

SMK Damansara Utama S.K.K
Petaling Jaya, Selangor, Malaysia
02.2024

SK Damansara Utama
Damansara Utama, Selangor
12.2018

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Store Cleaning
  • Cash Handling Accuracy
  • Professional Appearance
  • Sales Promotion

Languages

English
Native language
Chinese (Mandarin)
Intermediate
B1
Malay
Upper intermediate
B2
Dutch
Advanced
C1

Timeline

Retail Worker

Good2U Concept Store
03.2024 - 05.2024

Model

Lerai
10.2023 - 02.2024

Customer Relationship Officer

TGV Cinemas
12.2022 - 10.2023

Person in Charge

The Soru Station
01.2021 - 11.2022

High School Diploma -

SMK Damansara Utama S.K.K

SK Damansara Utama

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Aliea Nabila