Alice Ng Fu Di
Selangor
Summary
Hardworking supervisor with in-depth knowledge of marketing strategies and consumer trends. Exceptional interpersonal skills for dealing with customers and motivating staff. Excellent written and verbal communication skills. Solid grasp of standard industry technology.
Overview
3
3
years of professional experience
Work History
Retail Wine Sales Representative
Angel Cask
11.2023 - Current
- Contributed to increased store revenue by upselling premium wines and recommending food pairings.
- Enhanced customer appreciation of various wine selections through informative presentations and tastings.
- Expanded customer base by reaching out to local businesses for corporate events and networking opportunities.
- Tracked sales performance data to identify areas of improvement and modify sales strategies accordingly.
Retail Sales Supervisor
Wilford Entertainment
4 2023 - 10.2023
- Ensured store held sufficient inventory by closely monitoring numbers on system, promptly ordering low-stocks when required.
- Designed weekly rotas, coordinating shifts based on busy retail periods, staff availability and budgets.
- Helped keep store's profits high by developing effective marketing plans and strategies.
- Ensured smooth running operations by regularly communicating properties to staff and promptly assigning tasks when needed.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
- Helped shop floor staff to unpack and count deliveries during quiet periods.
- Handled clients' complaints with excellent knowledge of compensation procedures and return policies.
Pet Sitter
Pineapple Pet House
11.2021 - 03.2022
- Maintained pets' appearance and wellbeing through grooming techniques, including brushing and trimming claws.
- Cleaned litter boxes and picked up after pets in backyard on daily basis, maintaining cleanliness.
- Maintained timely feeding schedule and ensured access to clean water, maximising pet wellbeing.
- Maintained timely feeding schedules and provided access to clean water for optimised pet wellbeing.
Education
SPM -
SMK Damansara Damai 1
Skills
Product display designing
Inventory management
Store layout designing
Opening and closing procedures
Scheduling
Product ordering
Customer assistance
Timeline
Retail Wine Sales Representative
Angel Cask
11.2023 - Current
Pet Sitter
Pineapple Pet House
11.2021 - 03.2022
Retail Sales Supervisor
Wilford Entertainment
4 2023 - 10.2023
SPM -
SMK Damansara Damai 1
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