Alice John

Department: Academic Quality Office

Administrative Support:

• Provide administrative support to Director of Academic Quality and Academic Quality Office team.
• Manage calendars, schedule meetings, and coordinate events related to academic quality and accreditation.
• Prepare and distribute meeting agendas, minutes, and related documents.
• Maintain and organize records and files, both physical and electronic, related to accreditation and academic quality.

Accreditation Coordination:

• Assist in preparation and submission of accreditation reports and documentation.
• Coordinat accreditation site visits, including logistics and scheduling.
• Collect, organize, and maintaine data and evidence required for accreditation purposes.
• Ensure compliance with accreditation standards and timelines.

Data Management and Reporting

• Maintain databases and systems for tracking accreditation activities and academic quality metrics.
• Compile and analyzed data for internal and external reports.
• Assist in preparation of statistical and narrative reports related to academic quality and accreditation.

Communication and Liaison:

• Serve as point of contact for internal and external stakeholders regarding accreditation and academic quality matters.
• Communicate effectively with faculty, staff, and external accrediting bodies.
• Facilitate dissemination of information related to accreditation standards and processes.

Continuous Improvement

• Assist in identifying areas for improvement in academic quality and accreditation processes.
• Support development and implementation of initiatives aimed at enhancing academic quality.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Assisted manager in all aspects of business operations.
• Contribute to positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Collaborate effectively with cross-functional teams to achieve shared goals in timely manner.

Campus Travel

Travel Arrangement & Coordination:

• Arranged and coordinated travel bookings, including flights, accommodation, transportation, and itineraries.
• Managed travel arrangements for campus events, conferences, and retreats.
  

Vendor & Relationship Management:

• Maintained relationships with travel agencies and service providers.
• Negotiated contracts and rates with travel vendors to secure best deals.
• Acted as primary point of contact for travel-related inquiries and issues.
  

Policy Development & Compliance:

• Developed and implement strategic travel procedures and policies.
• Ensured all travel arrangements adhere to institutional policies and procedures.
• Maintained approval queues and ensure timely authorization of travel requests.
  

Financial Management:

• Managed company credit cards and reconcile travel expenses.
• Monitored travel budgets and provide cost-saving recommendations.
• Prepared and process travel expense reports.
  

Advisory & Support:

• Acted as travel advisor to staff and students, providing guidance on travel plans and best practices.
• Assisted with special projects and tasks related to travel coordination.
  

Administrative Duties:

• Maintained accurate records of travel arrangements and expenses.
• Generated reports on travel activities and expenditures.
• Ensured all travel-related documentation is properly filed and accessible.
  

Customer Service:

• Provide excellent customer service to all passengers and clients.
• Addressed and resolve customer inquiries and complaints efficiently.
• Assisted customers with booking, ticketing, and rebooking flights.
  

Reservations and Ticketing:

• Handled reservations and ticketing processes for individual and group travel.
• Managed bookings through airline reservation systems.
• Issue, reissue, and refund tickets as per airline policies.
• Maintained knowledge of fare rules, tariffs, and exchange rates.
  

Sales and Promotion:

• Promoted and sell Royal Brunei Airlines' products and services.
• Upsell additional services such as baggage allowances and seat selections.
• Collaborated with sales team to achieve sales targets.
  

Administrative Duties:

• Maintained accurate records of all transactions.
• Prepared daily sales reports and manage financial transactions related to ticketing.
• Ensured compliance with airline policies, procedures, and regulatory requirements.
  

Coordination:

• Coordinated with other departments, such as operations and finance, to ensure smooth functioning.
• Liaise with travel agencies and corporate clients to facilitate bookings.
  

Problem Solving:

• Resolved booking issues, including schedule changes and cancellations.
• Provide alternative travel options to customers during disruptions.
  

Borneo Baking Company (BBC)

Customer Service:

• Greet and welcome guests with warm and friendly demeanor.
• Assisted guests in selecting products and services in retail section.
• Provide personalized recommendations and upsell hotel products and dining experiences.
  

Retail Operations:

• Managed retail space, ensuring it is clean, organized, and well-stocked.
• Handled transactions accurately, including cash, credit card, and room charges.
• Maintained inventory records and conduct regular stock checks.
  

Food and Beverage Service:

• Taking orders from guests promptly and accurately.
• Served food and beverages in professional and courteous manner.
• Ensured tables are clean and set up properly before guests arrive.
  

Product Knowledge

• Stay informed about the hotel's retail products and F&B menu.
• Communicated specials, promotions, and new products to guests.
• Provide detailed information about ingredients and preparation methods for menu items.
  

Team Collaboration:

• Worked closely with kitchen staff and other team members to ensure smooth service.
• Assisted in training new staff members as needed.
• Participated in team meetings and contribute to positive work environment.
  

Guest Experience:

• Addressed guest inquiries, concerns, and complaints promptly and professionally.
• Created memorable experiences for guests through exceptional service.
• Gathered feedback from guests to improve service quality.
  

Compliance and Safety:

• Adhered to all hotel policies, procedures, and safety standards.
• Followed food safety and hygiene regulations.
• Ensured compliance with licensing laws and health and safety guidelines
  

Customer Service

• Greet customers warmly and assist.
• Provide information about video formats, availability, and new releases.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences

Sales and Promotion:

• Promoted special offers, memberships, and loyalty programs to customers.
• Assisted in oerganizing and setting up promotional displays.
• Organized promotional events to engage potential customers and generate new business opportunities

Classroom Management

• Created safe, inclusive, and positive classroom environment.
• Established and enforce rules and routines to maintain order and safety.
  

Instructional Planning:

• Developed and implement lesson plans that align with kindergarten curriculum.
• Prepared and organized educational materials and resources.
  

Reading and Literacy Development:

• Introduced and read stories, poems, and other literature to students.
• Promoted early literacy skills through phonics, vocabulary, and comprehension activities.
• Encouraged love for reading by creating engaging reading corners and activities.
  

Student Assessment:

• Monitored and assess students’ progress and development.
• Provide regular feedback to students and parents on academic and social-emotional progress.
• Identify and support students with special needs or learning difficulties.