ALIA SUZAINI

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Answered customer questions about hours, seating, and menu information.

ARCHIVEMENT

• Can generate sales up to RM32,588.49 with live TikTok for 8 hours.

• Successfully sold 3000 products within 5 hours live.

• Opening and closing setup department
• Daily count stocks in opening and closing
• Backup department and backup PIC

• Prepared timely and accurate financial reporting and analysis
• Managed bookings to optimise team availability
• Planned rotas to maintain high service levels while minimising payroll costs
• Inspected products and services to comply with quality standards
• Developed excellent working knowledge of industry trends and improvements in processes

• Demonstrated consistent hard work and dedication to achieve results and improve operations
• Resolved customer queries and problems using effective communication and providing step-by-step solutions
• Achieved service time and quality targets