Ali Ng Choe You
Kuala Lumpur
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Focused on applying leadership skills to make lasting improvements to efficiency, procedures, and employee retention. Desiring to leverage many years' experience in the field to take on a challenging long-term position with a growing operation.
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Branch Operations Manager
UNIMARKET SDN BHD
Selangor
10.2020 - 04.2022
- Organized daily workflow to maximize efficiency and productivity.
- Implemented new operational procedures to enhance customer experience.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of financial transactions.
- Researched industry trends to ensure competitive advantage.
- Monitored staff performance and provided feedback.
- Prepared monthly reports on branch performance metrics.
- Recruited, interviewed, and trained new employees as needed.
- Reviewed customer account information for accuracy and completeness.
- Managed inventory levels of cash, supplies, and other resources.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
- Disciplined employees to encourage compliance with company policies and procedures.
- Supported outside sales force in servicing and obtaining new business.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Performed routine audits of branch operations to identify areas for improvement.
- Developed strategies to optimize branch operations.
Operations Manager
Aman Tioman Resort SDN BHD
Pahang
10.2018 - 01.2020
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Created detailed reports on the performance of individual departments within operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Planned delivery routing, team workflows, and promotional initiatives.
- Enforced federal, state, local and company rules for safety and operations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Manager
Freeport Afamosa SDN BHD
Melaka
10.2015 - 09.2018
- Negotiated contracts with vendors for supplies, products, and services.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Ensured compliance with health and safety regulations within the store.
- Managed daily operations of the store, including opening and closing procedures.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Organized promotional events to increase brand awareness and drive sales growth.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Monitored store security systems to protect against theft or vandalism.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Developed loyalty programs to increase customer retention and sales.
- Negotiated with suppliers to secure advantageous terms and pricing.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Utilized CRM systems to manage customer relationships and personalize service.
- Maintained high standards of store presentation and visual merchandising.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant District Manager
Levis Co SDN BHD
Kuala Lumpur
05.2012 - 09.2015
- Over see 35 outlets, which include Levis and Docker's brand.
- Analyzed financial data to identify trends in sales volume and profitability.
- Implemented new processes or systems that improved overall productivity or efficiency.
- Maintained accurate records of employee performance reviews, disciplinary actions, and training programs.
- Conducted regular audits of stores to ensure compliance with company regulations.
- Participated in recruitment activities such as interviewing candidates, reviewing resumes, and making hiring decisions.
- Resolved customer issues promptly while maintaining excellent service standards.
- Created detailed reports summarizing sales data, inventory levels, labor costs.
- Developed and implemented action plans to address underperforming store locations.
- Created and managed budgets for travel, training, and team-building activities.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed effective communication channels between area managers, district managers, corporate headquarters and individual stores.
Outlet Manager
Timberland SDN BHD
Kuala Lumpur
03.2006 - 04.2012
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated promotional activities such as special events or discounts offers that would boost revenue targets.
- Maintained a clean working environment for both customers and staff members.
- Ensured safety regulations were followed by all staff members.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints quickly and efficiently while maintaining professional composure at all times.
- Set expectations for customer service standards and monitored compliance with policies and procedures.
- Prepared weekly reports outlining store performance metrics such as sales figures, cost control measures, staffing levels.
- Delegated work to staff, setting priorities and goals.
- Monitored store performance metrics such as sales goals, profit margins, return rates and operational costs.
- Oversaw daily operations of outlet, including inventory management, staff scheduling, and customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Advance Diploma - IT Programing
NIIT KL
Kuala Lumpur 03-2003
SPM - High School
SMK St John
Kuala Lumpur 12-2001
Skills
- Strategic planning
- Customer and vendor relations
- Staff supervision
- Sales management
- Sales professional
- Excels in team leadership
- Excellent communication skills
- Team player
- Goals and performance
- Relationship building
- Sales development
- Friendly
- Operational reports
- Revenue generation
- Customer service
- Strong team-builder
- Product training
- Coaching and mentoring
- Security and safety protocols
Languages
English
Intermediate
B1
Malay
Intermediate
B1
Cantonese
Beginner
A1
Mandarin
Beginner
A1
Timeline
Branch Operations Manager
UNIMARKET SDN BHD
10.2020 - 04.2022
Operations Manager
Aman Tioman Resort SDN BHD
10.2018 - 01.2020
Retail Manager
Freeport Afamosa SDN BHD
10.2015 - 09.2018
Assistant District Manager
Levis Co SDN BHD
05.2012 - 09.2015
Outlet Manager
Timberland SDN BHD
03.2006 - 04.2012
Advance Diploma - IT Programing
NIIT KL
SPM - High School
SMK St John