ALFIAN MINGGU
UNEMPLOYED
Tawau,12
Summary
Proven leader in enhancing customer experiences and boosting sales, notably at BONOBO CAFE. Excelled in staff management and operational efficiency, growing cafe sales through strategic marketing and customer engagement. Skilled in continuous improvement and teamwork, consistently achieving superior service standards and operational excellence.
Overview
9
9
years of professional experience
Work History
Cafe Manager
BONOBO CAFE
01.2019 - 09.2022
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout cafe.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [Number]
Bartender
RAWA ISLAND RESORT
02.2016 - 12.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Quality Control Inspector
PEGAGAU AQUACULTURE
05.2013 - 03.2014
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Education
SMK UMAS UMAS
Tawau, Sabah, Malaysia 04.2001 -
Skills
Reliable and Responsible
Team Leadership
Safe Food Handling
Teamwork and Collaboration
Customer Service
Cost Control
Health and Safety Regulations
Staff Management
Foodservice
Customer Engagement
Marketing
Coffee Shop Operations
Food orders
Order Management
Food Safety Compliance
Customer experience management
Languages
Malay
Native language
English
Advanced
C1
Malay
Proficient
C2
Interests
TEAM WORK
Timeline
Cafe Manager
BONOBO CAFE
01.2019 - 09.2022
Bartender
RAWA ISLAND RESORT
02.2016 - 12.2019
Quality Control Inspector
PEGAGAU AQUACULTURE
05.2013 - 03.2014
SMK UMAS UMAS
04.2001 -
Similar Profiles
Sarah DaltonSarah Dalton
Community Liaison Officer at Bonobo LimitedCommunity Liaison Officer at Bonobo Limited
Phuc VuPhuc Vu
Cafe Staff Member at Terrace Cafe/Worcester CafeCafe Staff Member at Terrace Cafe/Worcester Cafe
Ellie RyanEllie Ryan
Hospitality Team Member at Dreamer Cafe (formerly Master Jack Cafe)Hospitality Team Member at Dreamer Cafe (formerly Master Jack Cafe)
Lim Jit ShongLim Jit Shong
Team Lead, Business Manager at Carro Technology Sdn BhdTeam Lead, Business Manager at Carro Technology Sdn Bhd
Mohammad Adli AdnanMohammad Adli Adnan
Data Collector Enumerator at Socioeconomic & Environmental Impact AssessmentData Collector Enumerator at Socioeconomic & Environmental Impact Assessment