Hi, I’m
Alex Chester Santos
Senior Account Executive
Taguig City,NCR
Timeline
Senior Account Executive
TDCX (M) Sdn. BHD.
01.2020 - Current
Customer Support Specialist II
PayPal (M) Sdn. BHD.
11.2015 - 07.2019
AMA Computer Learning Center
Diploma from Computer Systems Design And Programming
Work History
TDCX (M) Sdn. BHD.
Senior Account Executive
01.2020 - Current
Job overview
PayPal (M) Sdn. BHD.
Customer Support Specialist II
11.2015 - 07.2019
Job overview
- Responded to customer inquiries and provided technical assistance over phone and in email.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
Overview
21
years of professional experience
Education
AMA Computer Learning CenterParanaque City
Diploma from Computer Systems Design And Programming
University Overview
Skills
- Customer service excellence
- Problem-solving
- Ticket management
- Product knowledge
- Technical troubleshooting
- Call center experience
- Adaptability and flexibility
- Live chat support
- Analytical thinking
- Verbal and written communication
- Multitasking and organization
- Active listening
- Email communication
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Quote
I not only use all the brains that I have, but all that I can borrow.