Alexander Wong Hsiang Lung
Student
Melbourne
Summary
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
Work History
Intern
SYCARDA. AI
09.2022 - 10.2022
- Company Overview: tech startup for retail data analytics
- Achieved hands-on experience utilizing HubSpot to manage and track client interactions, assisting with maintaining up-to-date contact records and communication logs
- Assisted with beginner-level data entry, ensuring client data was accurately input and organized in HubSpot, to maintain clean and efficient database
- Learned to track and update sales pipeline activities, assisting with deal stage management and lead prioritization to improve workflow efficiency
- Assisted CEO in developing and presenting presentations for sales department in regards to different stages of marketing lead/client goes through marketing to sales to operation to retention
- Tech startup for retail data analytics
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Food Waiter, Barista
Frangipani Langkawi Resort and Spa
11.2021 - 12.2021
- Company Overview: Sustainable Resort Hotel
- Provided exceptional service to a wide range of international tourists, ensuring a positive guest experience through attentive and personalized service
- Managed cashier duties, processed guest transactions accurately, and balanced daily cash registers, ensuring financial accuracy and timely reporting
- Assisted in all aspects of food and beverage service, including taking orders, serving meals, and ensuring guests' satisfaction throughout their dining experience
- Learned to prepare and serve a variety of drinks at the bar, managing multiple drink orders during peak hours while maintaining quality and customer satisfaction
- Assisted in catering to families with children, providing extra attention and care to younger guests, ensuring their needs were met promptly and effectively
- Developed strong communication skills by interacting with guests from diverse cultural backgrounds, adapting service style to meet various expectations and preferences
- Worked collaboratively with a team of hotel staff to ensure seamless operations, managing competing priorities while maintaining a high level of professionalism
- Sustainable Resort Hotel
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for 1 restaurant with social relevancy and intentionality.
- Supported needs of 6 - person wait staff who attended to specific needs of countless customers daily for 1 restaurant with social relevancy and intentionality.
Waiter, Barista
28 Fireplace Cafe
02.2019 - 03.2019
- Provided friendly and efficient service, taking customer orders for coffee, tea, cakes, and meals, ensuring a positive dining experience
- Trained by a senior barista to prepare and serving variety of beverages, including espresso-based drinks (e.g., lattes, flat white) and matcha teas, ensuring consistency in quality and presentation
- Managed cashier duties, accurately handling cash and electronic payments, processing transactions, and balancing the register at end of shifts
- Started with responsibilities like washing dishes, cleaning tables, maintaining a tidy café environment, contributing to welcoming space for customers
- Worked collaboratively with colleagues to maintain smooth daily operations, supporting various roles from cleaning to beverage preparation as needed
- Progressively gained more responsibilities, including learning advanced barista skills and increasing knowledge of coffee and tea preparations
Education
Bachelor of Business - Marketing Major
RMIT
Diploma of Commerce - undefined
Curtin Singapore
High School Diploma -
Australian International School
Kuala Lumpur 04.2001 -
Skills
Interpersonal Skills,
Teamwork and collaboration
Computer skills
Data entry
Extra - Curricular Activities
Fishing, hiking, skateboarding, camping, surfing, catching and release animals, catching and cooking seafood, cooking, weight lifting
Part Time Jobs
- 28 Fireplace, Cashier, Waiter, and Barista
- Frangipani, Cashier, Waiter
- Asian Overland KLCC convention center
Extra Curricular activities
Hiking, travelling, fishing, surfing, skateboarding, cooking
Referrals
Vernon Chua (CEO) Innergia Labs Sdn. Bhd.
: +6017 300 8855 , vernonchua@sycarda.ai
Ivan Choong (Owner) from 28 Fireplace cafe
+60193246149
Timeline
Intern
SYCARDA. AI
09.2022 - 10.2022
Food Waiter, Barista
Frangipani Langkawi Resort and Spa
11.2021 - 12.2021
Waiter, Barista
28 Fireplace Cafe
02.2019 - 03.2019
High School Diploma -
Australian International School
04.2001 -
Diploma of Commerce - undefined
Curtin Singapore
Bachelor of Business - Marketing Major
RMIT
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