Microsoft Word, Excel, Powerpoint
Alexander Kumbang
Customer Service, Leadership, Teamwork
Sarawak,Kuching
Summary
Dynamic hospitality professional with supervisory experience at Abell Hotel, recognized for enhancing guest satisfaction through effective staff training and a streamlined lost-and-found system. Proven expertise in cleaning and sanitation, complemented by a strong focus on customer service and team collaboration to ensure memorable guest experiences.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Assistant Housekeeping Supervisor
Abell Hotel
08.2021 - Current
- Promoted a positive work environment by recognizing outstanding team member performance regularly.
- Established an effective lost-and-found system that resulted in a prompt return of items to guests while minimizing storage requirements.
- Collaborated with other department supervisors to provide seamless guest experiences during their stay at the property.
- Ensured strict adherence to safety protocols by educating staff on proper handling of chemicals and equipment usage.
Room Attendant
Pullman Hotel Kuching
10.2019 - 07.2021
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Room Attendant
Damai Puri Resort & Spa
05.2019 - 09.2019
- Replenished guest room water glasses, toiletries, and paper products.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Performed laundry duties for improved efficiency and faster room turnover times.
Front Office Intern
Damai Puri Resort & Spa
01.2019 - 04.2019
- Organized concierge services for guests, resulting in enhanced customer experiences during their stay.
- Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
- Assisted with reservation management, ensuring accurate bookings and minimizing overbooking incidents.
Intern, Food and Beverage Department
Damai Puri Resort & Spa
10.2018 - 01.2019
- Enhanced guest satisfaction by providing exceptional food and beverage service during events.
- Collaborated with kitchen staff to ensure timely delivery of meals while maintaining quality and presentation standards.
- Supported event coordination efforts by assisting with setup and breakdown of dining areas as needed.
Education
UPSR -
Sekolah Kebangsaan Sungei Way
Selangor 04.2001 -
PMR -
Sekolah Menengah Kebangsaan Engkilili
Sarawak 04.2001 -
SPM -
Sekolah Menengah Kebangsaan Engkilili
Sarawak 04.2001 -
Diploma - Tourism And Hospitality Management
Politeknik Metro Betong
Sarawak 04.2001 -
Skills
Supervisory experience
Software
Editing Apps Filmora, Adobe Premiere
Timeline
Assistant Housekeeping Supervisor
Abell Hotel
08.2021 - Current
Room Attendant
Pullman Hotel Kuching
10.2019 - 07.2021
Room Attendant
Damai Puri Resort & Spa
05.2019 - 09.2019
Front Office Intern
Damai Puri Resort & Spa
01.2019 - 04.2019
Intern, Food and Beverage Department
Damai Puri Resort & Spa
10.2018 - 01.2019
UPSR -
Sekolah Kebangsaan Sungei Way
04.2001 -
PMR -
Sekolah Menengah Kebangsaan Engkilili
04.2001 -
SPM -
Sekolah Menengah Kebangsaan Engkilili
04.2001 -
Diploma - Tourism And Hospitality Management
Politeknik Metro Betong
04.2001 -
Similar Profiles
Wanda GreshamWanda Gresham
Office Manager and IT Associate at Abell FoundationOffice Manager and IT Associate at Abell Foundation
Donald MajorDonald Major
Class A CDL Delivery Driver at John Abell CorporationClass A CDL Delivery Driver at John Abell Corporation
Frederick WongFrederick Wong
Technical Service Advisor at Abell Pest Control Ltd.Technical Service Advisor at Abell Pest Control Ltd.