ALEX ZHENGPHUAN CHOW 周正藩
Regional Sales Manager / Engineering Consultant
Johor Bahru, Johor
Summary
Dedicated to mastering the necessary skills in my chosen career, I am passionate about the field. Thriving on self-challenge, constantly seek opportunities to expand knowledge. With expertise in CNC machining, semicon and actuator automation fabrication, offer valuable experience to any team.
Overview
13
13
years of professional experience
1
1
Certification
4
4
Languages
Work History
Regional Sales Manager / Engineering Consultant
Hardinge Asia Limited
05.2022 - Current
- Developed and maintained positive relationships with clients in assigned sales territories.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Built relationships with customers and community to establish long-term business growth.
SolidCAM Project Consultant
CAD Vision System
02.2021 - 05.2022
- Developed project plans and schedules to set clear expectations, resulting in improved team productivity.
- Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
- Enhanced client satisfaction by providing regular progress updates and addressing concerns in a proactive manner.
- Maintained high performing team and served as project's advocate.
- Maintained detailed documentation throughout the project lifecycle for future reference or audits requirements.
- Delivered high-quality project results by consistently adhering to established standards and protocols.
Sales Manager/CNC Programmer
Milltech Precision Engineering
07.2020 - 02.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
CNC Programmer
HT Precision Engineering
12.2012 - 05.2013
- Established strong working relationships with machine operators, fostering open communication lines and facilitating quick resolution of any programming-related issues.
- Programmed work paths for both mills and lathes.
- Designed work paths for custom projects, selecting appropriate parameters for speed, feed rates and tool selection.
- Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
CNC Machinist
SCP Precision Engineering
11.2011 - 11.2012
- Performed preventative maintenance on CNC machines, prolonging their operational lifespan and reducing repair costs.
- Maintained detailed documentation of completed tasks, ensuring accurate record-keeping for future reference or process improvements.
- Increased production efficiency by closely studying blueprints for accurate machine programming.
- Ensured consistent high-quality output by conducting thorough inspections using various gauging techniques.
- Contributed to a safer work environment by adhering to safety protocols and promoting awareness among team members.
Education
MECHANICAL ENGINEERING - METAL MACHINING SKM LEVEL1/2/3
MIT ACADEMY MAL
Shah Alam, Selangor, Malaysia09-2011
Skills
PROJECT PLANNING
CNC PROGRAMMING
CNC CODING
FANUC CONTROLLER
GENERAL ENGINEERING
SOLIDCAM PROGRAMMING
MASTERCAM X6 PROGRAMMING
PROJECT CONSULTING
SALES
LEADERSHIP
Team building
Customer service
Certification
SKM Level 1/2/3
Timeline
Regional Sales Manager / Engineering Consultant
Hardinge Asia Limited
05.2022 - Current
SolidCAM Project Consultant
CAD Vision System
02.2021 - 05.2022
Sales Manager/CNC Programmer
Milltech Precision Engineering
07.2020 - 02.2021
CNC Programmer
HT Precision Engineering
12.2012 - 05.2013
CNC Machinist
SCP Precision Engineering
11.2011 - 11.2012
MECHANICAL ENGINEERING - METAL MACHINING SKM LEVEL1/2/3
MIT ACADEMY MAL