Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ALEX ZHENGPHUAN CHOW                周正藩

ALEX ZHENGPHUAN CHOW 周正藩

Regional Sales Manager / Engineering Consultant
Johor Bahru, Johor

Summary

Dedicated to mastering the necessary skills in my chosen career, I am passionate about the field. Thriving on self-challenge, constantly seek opportunities to expand knowledge. With expertise in CNC machining, semicon and actuator automation fabrication, offer valuable experience to any team.

Overview

13
13
years of professional experience
1
1
Certification
4
4
Languages

Work History

Regional Sales Manager / Engineering Consultant

Hardinge Asia Limited
05.2022 - Current
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Executed successful marketing campaigns to generate new business and expand customer base.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
  • Built relationships with customers and community to establish long-term business growth.

SolidCAM Project Consultant

CAD Vision System
02.2021 - 05.2022
  • Developed project plans and schedules to set clear expectations, resulting in improved team productivity.
  • Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
  • Enhanced client satisfaction by providing regular progress updates and addressing concerns in a proactive manner.
  • Maintained high performing team and served as project's advocate.
  • Maintained detailed documentation throughout the project lifecycle for future reference or audits requirements.
  • Delivered high-quality project results by consistently adhering to established standards and protocols.

Sales Manager/CNC Programmer

Milltech Precision Engineering
07.2020 - 02.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

CNC Programmer

HT Precision Engineering
12.2012 - 05.2013
  • Established strong working relationships with machine operators, fostering open communication lines and facilitating quick resolution of any programming-related issues.
  • Programmed work paths for both mills and lathes.
  • Designed work paths for custom projects, selecting appropriate parameters for speed, feed rates and tool selection.
  • Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.

CNC Machinist

SCP Precision Engineering
11.2011 - 11.2012
  • Performed preventative maintenance on CNC machines, prolonging their operational lifespan and reducing repair costs.
  • Maintained detailed documentation of completed tasks, ensuring accurate record-keeping for future reference or process improvements.
  • Increased production efficiency by closely studying blueprints for accurate machine programming.
  • Ensured consistent high-quality output by conducting thorough inspections using various gauging techniques.
  • Contributed to a safer work environment by adhering to safety protocols and promoting awareness among team members.

Education

MECHANICAL ENGINEERING - METAL MACHINING SKM LEVEL1/2/3

MIT ACADEMY MAL
Shah Alam, Selangor, Malaysia
09-2011

Skills

PROJECT PLANNING

Certification

SKM Level 1/2/3

Timeline

Regional Sales Manager / Engineering Consultant

Hardinge Asia Limited
05.2022 - Current

SolidCAM Project Consultant

CAD Vision System
02.2021 - 05.2022

Sales Manager/CNC Programmer

Milltech Precision Engineering
07.2020 - 02.2021

CNC Programmer

HT Precision Engineering
12.2012 - 05.2013

CNC Machinist

SCP Precision Engineering
11.2011 - 11.2012

MECHANICAL ENGINEERING - METAL MACHINING SKM LEVEL1/2/3

MIT ACADEMY MAL
ALEX ZHENGPHUAN CHOW 周正藩Regional Sales Manager / Engineering Consultant