Alex Yap
LOGISTICS
Teluk Panglima Garang, Selangor
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
2005
2005
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
LOGISTICS MANAGER
LEOCH BATTERY(M) SDN BHD
8 2018 - Current
- Managed and coordinated outgoing and inbound deliveries.
- Developed strong relationships with freight forwarder / shipping lines, leading to improved pricing and service levels.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Coordinated container movement to accomplish daily delivery requirements.
- Prepare and review shipping documentation, including Invoices, Packing lists, Bill of Lading & Certificate of Origin (AIFTA, MTFTA, ATIGA).
- Liaised with DG surveyor to conduct physical dangerous goods examination and other DG process.
- Committed ISF filling prior 72 hours to counterpart for shipment delivering to USA trade.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Monitored logistics performance and identified improvement opportunities.
- Prepared and presented reports to management on logistics performance.
SENIOR CUSTOMER SERVICE CUM OPERATION EXECUTIVE
KORCHINA LOGISTICS MALAYSIA SDN BHD
04.2014 - 08.2018
- Carry export and import duties which includes FCL, LCL and breakbulk cargo.
- Furnish rate with Freight Forwarder / Shipping Line / Overseas Agent on port/port, port/door, door/port, door to door shipment – nomination/free hand routine order.
- Handle customers’ enquiries on their orders and complaints.
- Survey market rate tariff in order to provide the competitive quotation (total logistics).
- Operational job which include arrangement of Haulage, Custom Brokerage.
- Coordinated on product delivery to customers with the warehouse department.
- Meet up with customers’ in times of required – part of social to enhance relationship and to understand their recent activity.
CUSTOMER SERVICE EXECUTIVE
WORLD COMMERCE FREIGHT SYSTEM SDN BHD
03.2012 - 04.2014
- Carry import duties which includes FCL, LCL.
- Handle customers’ enquiries on their orders and complaints.
- Survey market rate tariff in order to provide the competitive quotation (total logistics).
- Operational job which include arrangement of Haulage, Custom Brokerage.
- Handle for SIRIM application.
- Coordinated on product delivery to customers with the warehouse department.
Education
"O" Level - Sciences
SMKTPG
Skills
Microsoft Excel
Accomplishments
Achieved 611 container with respectively Outbound (313) + Inbound (298) on Oct' 24 by completing thru Developed, Enhanced, Coordinated, Committed (DECC) action.
Certification
Malaysian Export Academy
Additional Information
Salary - RM9,500.00
Hobbies
Jogging & Cycling
Timeline
Lembaga Pelabuhan Kelang
12-2016
Akademi Kastam Diraja Malaysia
04-2014
SENIOR CUSTOMER SERVICE CUM OPERATION EXECUTIVE
KORCHINA LOGISTICS MALAYSIA SDN BHD
04.2014 - 08.2018
Anamitra Consultancy
10-2012
Novo Quality Services
07-2012
Foundation Course In Freight Forwarding And Multimodal Transport
04-2012
CUSTOMER SERVICE EXECUTIVE
WORLD COMMERCE FREIGHT SYSTEM SDN BHD
03.2012 - 04.2014
Malaysian Export Academy
07-2011
LOGISTICS MANAGER
LEOCH BATTERY(M) SDN BHD
8 2018 - Current
"O" Level - Sciences
SMKTPG
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