ALEESYA (YSHU)
Penang
Summary
Seasoned Sales Development Specialist with over 12 years of demonstrated success in driving revenue growth through strategic lead generation, client relationship management, and tailored sales approaches. Renowned for exceeding targets in competitive markets and delivering innovative solutions to complex business challenges.
In addition to a robust sales background, brings 8 years of tutoring experience, reflecting exceptional communication and mentorship abilities. Holds a Diploma and Bachelor’s Degree in TESL, underscoring a strong foundation in advanced teaching methodologies and a commitment to fostering impactful learning experiences.
A results-driven professional with a unique blend of sales expertise and educational insight, dedicated to building meaningful connections, achieving organizational goals, and enhancing team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Development Specialist (Hybrid)
Concentrix
09.2024 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity
- Utilized Sales Force to manage sensitive client information and update existing and new client profiles
- Developed successful strategies for identifying and converting prospective clients to long-term customers
- Established relationships with prospects and customers to promote product understanding and drive sales growth
- Achieved and exceeded monthly and annual sales targets
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Developed, maintained and utilized diverse client base
- Built relationships with customers and community to promote long term business growth
- Attended monthly sales meetings and quarterly sales trainings
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Won new business by articulating full value of company's capabilities to prospects
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs
- Reached out to prospective customers using effective social media, research skills, and networking events
- Generated leads and established relationships with potential customers through outbound telephone calls
- Developed extensive knowledge of products and services to better assist customers
- Collaborated with marketing teams to develop and execute promotional strategies
- Implemented upselling techniques to increase revenue and move product
- Utilized sales techniques to build customer interest and close sales
Specialist Inbound Sales and Support (Canada)
Teleperformance
03.2023 - 02.2024
- Set up appointments with interested customers according to schedule availability
- Asked relevant questions to assist customers with selecting needed or requested products and services
- Overcame objections using friendly, persuasive strategies
- Learned and adapted quickly to new technology and software applications
- Managed time efficiently in order to complete all tasks within deadlines
- Strengthened communication skills through regular interactions with others
- Excellent communication skills, both verbal and written
- Adaptable individual with exceptional interpersonal skills and talent for building relationships
- Known for delivering outstanding service and enhancing client satisfaction
- Focused on fostering positive interactions and creating collaborative environment
- Worked well in a team setting, providing support and guidance
- Developed strong communication and organizational skills through working on group projects
Account Manager
REKA ADVISORY
02.2019 - 02.2022
- Company Overview: Account Manager (Forex Guide)
- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers' individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Supervise account representatives to ensure sales increase
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g
- Quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
- Operating as the lead point of contact for any and all matters specific to your accounts
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Assessed and evaluated market opportunities and risks for optimum financial advice for clients
- Advised clients on income, asset and property management, assessing individual goals and implementing relevant investment schemes to achieve them
- Maintained up-to-date expertise on [Type] news and current affairs to effectively and efficiently anticipate investment impacts
- Communicated with other brokers to guarantee accurate allocations for futures, foreign exchange and equities between separately managed accounts
- Bought, sold and exchanged foreign currencies to exploit fluctuations in markets, increasing company profits
- Tracked performance and implemented improvement strategies in order to meet and surpass sales targets
- Kept up-to-date with currency market trends, generating periodic reports for management to improve services and meet demand
- Maintained awareness of current financial trends and fluctuations and identified new opportunities in emerging markets
- Articulated complex FX processes and products concisely and clearly to clients to promote market understanding
- Oversaw smooth onboarding of new accounts and portfolio developments
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory
- Account Manager (Forex Guide)
Telesales Executive
SRG ASIA PACIFIC, MAXIS
10.2018 - 01.2019
- Performed outbound calls to potential leads
- Consulted and advised customer the services offered
- Managed and assisted customers in regards their application
- Closed deals with customers
- Achieved daily and monthly sales target given
- Accurately recorded calls, client information and sales data on CRM systems for future marketing and sales purposes
- Created weekly and monthly reports to analyse growth and determine sales required to achieve desired goals
- Established long-lasting customer relationships by regularly updating existing customers with latest sales, promotions and loyalty scheme deals
- Called existing customers to establish and understand motivations for buying and collecting
Marketing Manager
SCR MANPOWER AGENCY
04.2013 - 12.2015
- Company Overview: Marketing Manager
- Responded to customer queries in a timely and diligent highly skilled
- Strong communication and interpersonal skills naturally dependable detail-oriented
- Works well under pressure
- Organized focused successful at meeting deadlines
- Identified customer needs and helped customers use specific features
- Updated our internal databases with information about technical issues and useful discussions with customers
- Monitored customer complaints on social media and reached out to provide assistance
- Shared feature requests and effective workarounds with team members
- Informed customers about new workers and prices
- Followed up with customers to ensure their technical issues are resolved
- Gathered customer feedback and shared with our Product, Sales and Marketing teams
- Assisted in training junior Customer Support Representatives
- Scheduled appointments and meetings as necessary
- Answered questions from clients
- Made product knowledge readily available to self and other sales people through various resources
- Found ways to sell products in the face of a down market
- Researched client base to find new types of customers and sells to them accordingly
- Created a plan for gaining customers and then retaining them based on warranties or guarantees
- Analysed and created a plan for engaging the target market
- Analysed the competition to create a plan for engagement
- Made product appeal to the target market
- Trained other sales people in the art of selling
- Made sure that all salespeople meet quota during a given period
- Achieved monthly targets
- Communicated and coordinated with colleagues as necessary
- Provided feedback on the efficiency of the customer service process
- Managed a team of junior customer service representatives
- Ensured customer satisfaction and provided professional customer support
- Answered inbound and outbound calls
- Prepared invoice and vouchers
- Applied permits and visas
- Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth
- Monitored sales data to analyse previous transactions, gather valuable insight and exercise smart decisions for future
- Utilised social media and online resources to promote engaging content, improve SEO and attract steady customers
- Marketing Manager
Sales and Marketing cum Customer
ASIA MANPOWER RESOURCES
04.2013 - 12.2015
- Conducted market research to identify selling possibilities and evaluate customer needs
- Actively sought out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listened to their wishes and concerns
- Prepared and delivered appropriate presentations on products/services
- Created frequent reviews and reports with sales and financial data
- Ensured the availability of stock for sales and demonstrations
- Participated on behalf of the company in exhibitions or conferences
- Negotiated/closed deals and handled complaints or objections
- Collaborated with team to achieve better results
- Conversed with Indonesians maid and foreign workers
- Keeping records of customer interactions, transactions, comments and complaints
- Answered inbound and outbound calls
- Prepared invoice and vouchers
- Applied permits and visas
- Created sales strategies to promote advertising offerings and motivate larger deals
- Implemented marketing plans for new product launches, working closely with product team to meet key milestones and deadlines
- Produced blogs and social media content for varied and targeted audiences
- Built new business partnerships to drive customer acquisition and generate revenue
- Selected, trained and performance-managed staff to handle high workload with ambitious targets
- Used Facebook, Instagram and YouTube to promote products and events
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory
- Coordinated with design, project management and production teams to deliver timely support to planned campaigns
- Developed innovative marketing campaigns to drive substantial sales
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement
- Managed sales promotions and marketing strategies on major social media sites
Education
Bachelor of Education (Honours) - Teaching English As A Second Language
UNIVERSITY KEBANGSAAN MALAYSIA
10-2017
Diploma - Teaching English As A Second Language
UNISEL
11-2013
High school diploma - undefined
SEKOLAH MENENGAH KEBANGSAAN CONVENT FATHER BARRE
01.2010
Skills
- EFFECTIVE COMMUNICATION
- PRODUCT EXPERTISE
- CUSTOMER SERVICE
- PROBLEM SOLVING
- BUSINESS ACUMEN
- SALES DEMOING
- NEGOTIATING
- PROSPECTING
- COLLABORATION
- SOCIAL SELLING
- RELATIONSHIP-BUILDING
- FOLLOWING UP
- CLOSING
- ADAPTABILITY
- ACTIVE LISTENING
- EMOTIONAL INTELLIGENCE
- DATA ANALYSIS
- CHALLENGER SELLING
- FRAMING SKILLS
- TECHNOLOGICAL SAVVINESS
- MICROSOFT WORD
- CROSS SELLING
- GOAL-ORIENTED
- EXCELLENT COMMUNICATION SKILLS
- SALES SOLUTIONS
- STRATEGIES AND GOALS
- Upselling strategies
- Social media outreach
- Pipeline management
- Objection handling
- Performance tracking
- Negotiation tactics
Certification
- Certificate in Sales Style
- Certificate in Deaf Culture & Sign Language
- Certificate in Phishing Education (NHO)
- Certificate of Suicide Prevention Gatekeeper Training
Languages
English
Bahasa Melayu
Tamil
Timeline
Sales Development Specialist (Hybrid)
Concentrix
09.2024 - Current
Specialist Inbound Sales and Support (Canada)
Teleperformance
03.2023 - 02.2024
Account Manager
REKA ADVISORY
02.2019 - 02.2022
Telesales Executive
SRG ASIA PACIFIC, MAXIS
10.2018 - 01.2019
Marketing Manager
SCR MANPOWER AGENCY
04.2013 - 12.2015
Sales and Marketing cum Customer
ASIA MANPOWER RESOURCES
04.2013 - 12.2015
High school diploma - undefined
SEKOLAH MENENGAH KEBANGSAAN CONVENT FATHER BARRE
Bachelor of Education (Honours) - Teaching English As A Second Language
UNIVERSITY KEBANGSAAN MALAYSIA
Diploma - Teaching English As A Second Language
UNISEL
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix