ALEESYA (YSHU)
Experienced Sales Development Professional
Summary
Experienced sales professional with a proven track record of driving company profits. Skilled in contract preparation, market research, and cultivating strong sales relationships. Clear communicator and adept multitasker with exceptional problem-solving abilities and a knack for building rapport. Adaptable customer service expert with extensive experience delivering top-notch results. Consistently meets job demands and deadlines through a diligent work ethic and unwavering commitment to quality. Organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to achieve team goals. Committed English Tutor with 7 years of experience teaching English as a second language. Genuine interest in understanding the needs and interests of students, coupled with the ability to adapt teaching methods to address various learning styles.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Specialist Sales Development
Concentrix
09.2024 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Implemented customer feedback system to inform product development.
- Improved team collaboration by initiating regular strategy meetings.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Conducted in-depth market research for identifying new business opportunities.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized lead qualification process which resulted in a higher conversion rate of prospects into customers.
- Drove continuous improvement initiatives aimed at optimizing sales funnel performance leading to more efficient lead qualification and conversion processes.
- Optimized sales pipelines by constantly refining lead qualification criteria based on data-driven insights obtained from performance metrics analysis.
- Optimized sales pipeline by implementing a structured lead qualification process that prioritized high-value prospects.
- Increased conversion rates through effective lead qualification techniques and prioritization methods.
- Supported the sales team for higher revenue generation through lead qualification and prospecting.
- Optimized sales pipeline management by implementing best practices in opportunity tracking and lead qualification.
- Improved lead qualification process by implementing a CRM system that tracked interactions between customers and sales representatives.
Inbound Sales Guide
Teleperformance
03.2023 - 02.2024
- Company Overview: Inbound Sales Guide (Night Shift) (Canada Market)
- Recorded details from customer communications on CRM
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target
- Handled and quickly resolved customer issues regarding product sales and customer service problems
- Maintained detailed product knowledge to competently and expertly advise customers
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions
- Increased customer satisfaction by offering friendly, helpful and informative customer service
- Made high volume of sales calls per day exceeding company outbound call targets
- Documented and alerted management teams of trends in customer calls
- Forwarded promotional information and products to customers by courier, mail or fax
- Helped train and educate new employees about company customer management policies
- Reviewed customer accounts and updated information about billing, shipping and warranties
- Strived to meet and exceed call centre targets while maintaining excellent customer care
- Collaborated with other call centre professionals to improve customer service
- Support with outbound calls to customers about specific sales and marketing promotional campaigns
- Followed customer service script for uniformity in handling customer issues
- Recorded details of callers complaints and inquiries and outlined actions taken
- Followed up customer calls with further information or instructions when necessary
- Wrote and submitted timely reports on performance, targets and customer queries
- Guided callers through troubleshooting, navigating company site and using products or services
- Identified and pursued opportunities to upsell company products and services
- Addressed customers with confident, clear communication style
- Adapted sales strategy based on personal profiles and customer needs
- Documented calls in detail for future reference by contact centre and field personnel
- Connected with prospective customers via telephone or email to share available products and services
- Inbound Sales Guide (Night Shift) (Canada Market)
Account Manager
REKA ADVISORY
02.2019 - 02.2022
- Company Overview: Account Manager (Forex Guide)
- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers' individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Supervise account representatives to ensure sales increase
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g
- Quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
- Operating as the lead point of contact for any and all matters specific to your accounts
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Assessed and evaluated market opportunities and risks for optimum financial advice for clients
- Advised clients on income, asset and property management, assessing individual goals and implementing relevant investment schemes to achieve them
- Maintained up-to-date expertise on [Type] news and current affairs to effectively and efficiently anticipate investment impacts
- Communicated with other brokers to guarantee accurate allocations for futures, foreign exchange and equities between separately managed accounts
- Bought, sold and exchanged foreign currencies to exploit fluctuations in markets, increasing company profits
- Tracked performance and implemented improvement strategies in order to meet and surpass sales targets
- Kept up-to-date with currency market trends, generating periodic reports for management to improve services and meet demand
- Maintained awareness of current financial trends and fluctuations and identified new opportunities in emerging markets
- Articulated complex FX processes and products concisely and clearly to clients to promote market understanding
- Oversaw smooth onboarding of new accounts and portfolio developments
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities
- Account Manager (Forex Guide)
Telesales Executive
SRG ASIA PACIFIC, MAXIS
10.2018 - 01.2019
- Company Overview: Telesales Executive
- Performed outbound calls to potential leads
- Consulted and advised customer the services offered
- Managed and assisted customers in regards their application
- Closed deals with customers
- Achieved daily and monthly sales target given
- Accurately recorded calls, client information and sales data on CRM systems for future marketing and sales purposes
- Created weekly and monthly reports to analyse growth and determine sales required to achieve desired goals
- Established long-lasting customer relationships by regularly updating existing customers with latest sales, promotions and loyalty scheme deals
- Called existing customers to establish and understand motivations for buying and collecting
- Proactively cold-called clients per day, using scripts to promote products, increase sales and develop company awareness
- Stayed up to date on product specifications, prices and range details by reading product manuals
- Telesales Executive
Sales and Marketing cum Customer
ASIA MANPOWER RESOURCES
03.2016 - 02.2018
- Company Overview: Sales and Marketing cum Customer
- Responded to customer queries in a timely and diligent highly skilled
- Strong communication and interpersonal skills naturally dependable detail-oriented
- Works well under pressure
- Organized focused successful at meeting deadlines
- Excellent communication and interpersonal skills ability to increase customer
- Ability to multitask commitment
- Patience
- Attentiveness
- Clear communication skills
- Ability to use positive language
- Time management
- Ability to read customer
- A calming presence goal oriented focus
- Willingness to learn
- Adaptability
- Able to handle temper
- Negotiation skills
- Critical thinking
- Goal setting
- Quick thinking and learning
- Teamwork
- Self confidence
- Judgement accurate way, via phone, email or chat
- Identified customer needs and helped customers use specific features
- Updated our internal databases with information about technical issues and useful discussions with customers
- Monitored customer complaints on social media and reached out to provide assistance
- Shared feature requests and effective workarounds with team members
- Informed customers about new workers and prices
- Followed up with customers to ensure their technical issues are resolved
- Gathered customer feedback and shared with our Product, Sales and Marketing teams
- Assisted in training junior Customer Support Representatives
- Scheduled appointments and meetings as necessary
- Answered questions from clients
- Made product knowledge readily available to self and other sales people through various resources
- Found ways to sell products in the face of a down market
- Researched client base to find new types of customers and sells to them accordingly
- Created a plan for gaining customers and then retaining them based on warranties or guarantees
- Analysed and created a plan for engaging the target market
- Analysed the competition to create a plan for engagement
- Made product appeal to the target market
- Trained other sales people in the art of selling
- Made sure that all salespeople meet quota during a given period
- Achieved monthly targets
- Communicated and coordinated with colleagues as necessary
- Provided feedback on the efficiency of the customer service process
- Managed a team of junior customer service representatives
- Ensured customer satisfaction and provided professional customer support
- Answered inbound and outbound calls
- Prepared invoice and vouchers
- Applied permits and visas
- Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth
- Monitored sales data to analyse previous transactions, gather valuable insight and exercise smart decisions for future
- Utilised social media and online resources to promote engaging content, improve SEO and attract steady customers
- Sales and Marketing cum Customer
Marketing Manager
SCR MANPOWER AGENCY
04.2013 - 12.2015
- Company Overview: Marketing Manager
- Conducted market research to identify selling possibilities and evaluate customer needs
- Actively sought out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listened to their wishes and concerns
- Prepared and delivered appropriate presentations on products/services
- Decision making
- Research and investigating
- Independent
- Initiative and problem solving skills
- Prioritizing
- Interpersonal skills
- Data Analysis
- Copy Writing
- Marketing
- Leadership
- Self-Motivation
- Customer Service
- Picture Editing
- Languages
- Created frequent reviews and reports with sales and financial data
- Ensured the availability of stock for sales and demonstrations
- Participated on behalf of the company in exhibitions or conferences
- Negotiated/closed deals and handled complaints or objections
- Collaborated with team to achieve better results
- Conversed with Indonesians maid and foreign workers
- Keeping records of customer interactions, transactions, comments and complaints
- Answered inbound and outbound calls
- Prepared invoice and vouchers
- Applied permits and visas
- Created sales strategies to promote advertising offerings and motivate larger deals
- Implemented marketing plans for new product launches, working closely with product team to meet key milestones and deadlines
- Produced blogs and social media content for varied and targeted audiences
- Built new business partnerships to drive customer acquisition and generate revenue
- Selected, trained and performance-managed staff to handle high workload with ambitious targets
- Used Facebook, Instagram and YouTube to promote products and events
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory
- Coordinated with design, project management and production teams to deliver timely support to planned campaigns
- Developed innovative marketing campaigns to drive substantial sales
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement
- Marketing Manager
Teacher
01.2013 - 04.2013
- Built reputation for strong classroom management and capacity
Education
Bachelor of Education ( Honours ) - TESL
UNIRAZAK
07-2027
Diploma In TESL -
UNISEL
Batang Berjuntai01-2013
High school diploma -
SEKOLAH MENENGAH KEBANGSAAN CONVENT FATHER BARRE
Sungai PetaniSkills
EFFECTIVE COMMUNICATION
PRODUCT EXPERTISE
CUSTOMER SERVICE
PROBLEM SOLVING
BUSINESS ACUMEN
SALES DEMOING
NEGOTIATING
PROSPECTING
COLLABORATION
SOCIAL SELLING
RELATIONSHIP-BUILDING
FOLLOWING UP
CLOSING
ADAPTABILITY
ACTIVE LISTENING
EMOTIONAL INTELLIGENCE
DATA ANALYSIS
CHALLENGER SELLING
FRAMING SKILLS
TECHNOLOGICAL SAVVINESS
MICROSOFT WORD
CROSS SELLING
GOAL-ORIENTED
EXCELLENT COMMUNICATION SKILLS
SALES SOLUTIONS
STRATEGIES AND GOALS
Team collaboration
Quality assurance
Customer relations
Expert problem solving
Documentation management
Advanced communication
Lead qualification
Teamwork and leadership
Team performance improvement
Teamwork and collaboration
Decision-making
Time management
Problem-solving
Analytical skills
Multitasking
Attention to detail
Team building
Organizational skills
Process improvement
Timeline
Specialist Sales Development
Concentrix
09.2024 - Current
Inbound Sales Guide
Teleperformance
03.2023 - 02.2024
Account Manager
REKA ADVISORY
02.2019 - 02.2022
Telesales Executive
SRG ASIA PACIFIC, MAXIS
10.2018 - 01.2019
Sales and Marketing cum Customer
ASIA MANPOWER RESOURCES
03.2016 - 02.2018
Marketing Manager
SCR MANPOWER AGENCY
04.2013 - 12.2015
Teacher
01.2013 - 04.2013
Bachelor of Education ( Honours ) - TESL
UNIRAZAK
Diploma In TESL -
UNISEL
High school diploma -
SEKOLAH MENENGAH KEBANGSAAN CONVENT FATHER BARRE