Aldee Ron Lijijon
Kota Kinabalu
Summary
Dynamic leader with over 7 years of experience managing operations, staff, and customer relations across retail, events, and recreational industries. Proven ability to optimize performance, as demonstrated by a 30% increase in new users within 6 months through strategic recruitment. Adept at driving operational efficiency, ensuring compliance, and enhancing member satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Management Executive
Jesselton Leisure Sdn. Bhd.
11.2021 - Current
- Directed daily operations of a recreation club's café, lounge, and slot machine room, prioritizing slot machine room efficiency and performance
- Led recruitment, interviews, hiring, and training of a high-performing team, ensuring exceptional service and operational excellence
- Managed procurement of tools, equipment, and supplies, maintaining safe and functional facilities across all areas
- Resolved member inquiries and complaints swiftly, fostering loyalty and a positive experience in café, lounge, and gaming spaces
- Ensured strict compliance with local gaming regulations for the slot machine room, securing licenses and mitigating risks
Bancassurance Consultant
Hong Leong Assurance
01.2020 - 05.2020
- Assessed customer financial needs to recommend tailored products, strengthening bank-client relationships
- Supported bank marketing initiatives, contributing to increased product visibility and sales
Senior Retail Associate
Tory Burch
04.2019 - 01.2020
- Delivered excellent customer service, consistently meeting sales targets while upholding brand standards
- Supervised staff and ensured adherence to retail procedures, enhancing operational efficiency
Affiliate Manager
Affiliate Junction
10.2017 - 01.2019
- Recruited new affiliates, driving a 30% increase in user base within 6 months through targeted outreach
- Promoted business model to partners, expanding market reach and brand presence
Event Operation & Administrative Executive
Paper Pen Events
03.2017 - 07.2017
- Coordinated event timelines and logistics, ensuring seamless execution for clients and vendors
- Facilitated cross-departmental communication, improving operational workflows
Assistant Manager
The Humble Pie Co.
04.2016 - 02.2017
- Oversaw restaurant operations, maintaining high service standards and inventory control
- Trained and motivated team members to improve service quality and customer satisfaction
Production Technician
Instep Integrated Oil & Gas Training Centre
01.2014 - 07.2014
- Monitored and operated equipment, supporting maintenance and production processes
Education
Advanced Diploma - Oil & Gas
Institut Teknologi Petroleum Petronas
01.2014
Diploma - Mechanical Engineering
Polytechnic Kota Kinabalu
01.2013
Sijil Pelajaran Malaysia - undefined
Kota Kinabalu High School
01.2008
Skills
- Leadership
- Communication
- Problem-Solving
- Teamwork
- MS Office
- Inventory Management
- Scheduling Tools
Timeline
Management Executive
Jesselton Leisure Sdn. Bhd.
11.2021 - Current
Bancassurance Consultant
Hong Leong Assurance
01.2020 - 05.2020
Senior Retail Associate
Tory Burch
04.2019 - 01.2020
Affiliate Manager
Affiliate Junction
10.2017 - 01.2019
Event Operation & Administrative Executive
Paper Pen Events
03.2017 - 07.2017
Assistant Manager
The Humble Pie Co.
04.2016 - 02.2017
Production Technician
Instep Integrated Oil & Gas Training Centre
01.2014 - 07.2014
Diploma - Mechanical Engineering
Polytechnic Kota Kinabalu
Sijil Pelajaran Malaysia - undefined
Kota Kinabalu High School
Advanced Diploma - Oil & Gas
Institut Teknologi Petroleum Petronas
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