Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Alby Lee Bee Huay

Alby Lee Bee Huay

Bandar Baru Sri Petaling,Malaysia

Summary

Friendly and dedicated customer service professional with over 14 years of experience in banking, administration, and client engagement. I am passionate about helping people, solving problems, and creating positive experiences. Seeking a role where I can continue to grow, contribute to a supportive team, and make a meaningful impact in customer relations and operational excellence.

Seasoned Senior Clerk with comprehensive background in administrative duties, including data entry and customer service. Strong organizational skills coupled with keen attention to details have consistently ensured efficient office operations. Notable strengths lie in problem-solving, multitasking and maintaining high standards of accuracy and confidentiality. Past roles have demonstrated improved efficiency in document processing and management systems.

Overview

20
20
years of professional experience

Work History

Senior Clerk

AmBank (M) Berhad
03.2021 - Current
  • Develop a statement printing automation Bot to reduce manual workload.
  • Perform Statement Printing requested by LEAM.
  • Performed Know Your Customer (KYC) checks using NetReveal and Downjones tools.
  • Cleaned and validated datasets across internal systems including CRIS, CardPro and Bancs.
  • Completion of ODD Review Non-Individual for Catch Up volume.
  • Managing RB Client Email (Pool Email).
  • Calling customer for KYC Refreshed.

Customer Services Assistant (CSA)

Berjaya Times Square Branch
06.2007 - 03.2021
  • Performed banking transactions and end-of-day balancing.
  • Assisted Personal Banker in cross-selling products.
  • Prepared reports and handled administrative tasks.
  • Appointed as alternate Combination Number Custodian.

Junior Service Ambassador

Berjaya Times Square Branch
09.2017 - 03.2019
  • Greeted and assisted customers with inquiries and service requests.
  • Guided customers through banking processes.
  • Promoted banking products and generated lead referrals.
  • Managed customer queues and maintained service area.

Kindergarten Teacher

Ampang Chinese Methodist Church Kindergarten
05.2006 - 06.2007
  • Monitored students and documented progress.
  • Communicated with parents regarding student development.

Accounts cum Admin Clerk

Ikari (M) Sdn Bhd
Pandan Indah
01.2006 - 05.2006
  • Processed invoices and financial records.
  • Managed office supplies and communications.

Education

Diploma in Business Administration -

SEGi University College

SPM -

S.M.K. Sultan Ahmad Shah

PMR -

S.M.K. Sultan Ahmad Shah

Skills

  • Microsoft Office
  • Multilingual communication (English,Malay, Mandarin, Cantonese and Hokkien

Personal Information

  • Date of Birth: 08/25/86
  • Nationality: Malaysian
  • Marital Status: Married

Languages

Chinese (Mandarin)
First Language
Malay
Intermediate
B1
English
Intermediate
B1
Chinese (Cantonese)
Intermediate
B1

Timeline

Senior Clerk

AmBank (M) Berhad
03.2021 - Current

Junior Service Ambassador

Berjaya Times Square Branch
09.2017 - 03.2019

Customer Services Assistant (CSA)

Berjaya Times Square Branch
06.2007 - 03.2021

Kindergarten Teacher

Ampang Chinese Methodist Church Kindergarten
05.2006 - 06.2007

Accounts cum Admin Clerk

Ikari (M) Sdn Bhd
01.2006 - 05.2006

Diploma in Business Administration -

SEGi University College

SPM -

S.M.K. Sultan Ahmad Shah

PMR -

S.M.K. Sultan Ahmad Shah
Alby Lee Bee Huay