Microsoft Excel
Coffee Barista
Starbucks
Subang Jaya
02.2022 - 08.2022
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Increased sales of cafe by 5%
- Managed over 30 customers a day, over 50 during Ramadan month
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Used POS system to accurately enter orders and process payments
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates
