ALANA RUTH TAMAYO
HEALTHCARE ADMINISTRATION | MANAGEMENT
Kuala Lumpur
Summary
Dynamic and dedicated healthcare professional with a decade of experience in nursing and patient care, coupled with four years of expertise in healthcare administration. Seeking a challenging role where I can leverage my extensive clinical background and administrative skills to drive operational excellence, enhance patient outcomes, and contribute to the strategic growth of a progressive healthcare organization. Committed to delivering compassionate care, optimizing healthcare processes, and fostering a culture of patient-centered excellence.
Overview
16
16
years of professional experience
2015
2015
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
BUSINESS OFFICE EXECUTIVE
SENA HEALTHCARE SERVICES
11.2024 - Current
- Developed and optimized Business Office Forms for Outpatient, Inpatient, Daycare, and Emergency Departments to streamline operations and enhance efficiency.
- Crafted and continuously improved SOPs across all Business Office functions, ensuring compliance and operational excellence.
- Collaborated with IT to enhance Hospital Information System (HIS) features, driving system functionality and process automation.
- Supported talent acquisition by conducting interviews and selecting top candidates for Business Office roles, strengthening team capabilities.
- Designed comprehensive reports on patient visits, unbilled items, pending Guarantee Letters, and admission statuses to facilitate informed decision-making.
- Organized and facilitated Business Office meetings, fostering effective communication and collaboration, both in-person and virtually.
- Prepared detailed minutes for meetings, ensuring clear documentation and follow-up on action items.
- Managed and updated the Finance checklist for weekly meetings
- Led Business Office staff at SENA Specialist Hospital Segamat, ensuring they are aligned with system updates and operational protocols.
- Delegated daily tasks to staff, enhancing productivity and maintaining high standards of service delivery.
SENIOR PATIENT SERVICES ASSISTANT | ADMISSION & DISCHARGE
PRINCE COURT MEDICAL CENTRE
07.2023 - Current
- Managed daily influx of incoming and outgoing calls to address inquiries from external clients, patients, specialists, and internal departments, ensuring timely and effective communication.
- Evaluated admission criteria and determined the appropriate level of care required for patient placement, prioritizing patient safety and optimal treatment outcomes.
- Coordinated with physicians and nurses to facilitate safe patient repatriation, considering factors such as bed availability, treatment plans, and admission criteria, to ensure seamless transitions and continuity of care.
- Demonstrated exceptional problem-solving skills by addressing, resolving, and escalating patient or specialist complaints, fostering a positive patient experience and maintaining high levels of satisfaction.
ASSISTANT IN NURSING
HOLLAND PARK AGED CARE
02.2018 - Current
- Ensured rigorous adherence to safety protocols, institutional standards, and facility regulations, cultivating a safe and compliant atmosphere.
- Delivered personalized support to residents in their daily routines, empowering them to maintain independence and overall well-being.
- Assisted residents in repositioning and mobility activities, improving their comfort and movement.
- Responded promptly to resident calls for assistance, addressing their needs with efficiency and care.
- Maintained meticulous records of residents' daily activities, including mood fluctuations, mobility status, and dietary intake, facilitating comprehensive care planning.
- Vigilantly monitored changes in resident health and promptly reported any developments to the appropriate supervisor, enabling timely intervention and support.
- Contributed to upholding a hygienic, secure, and organized environment for residents, staff, and visitors, promoting infection control and safety.
- Uphold patient privacy, dignity, and respect at all times, nurturing a compassionate and supportive care culture.
SENIOR PATIENT SERVICES ASSISTANT | FINANCIAL & ADMIN
PRINCE COURT MEDICAL CENTRE
01.2021 - 06.2023
- Successfully managed high-volume incoming and outgoing calls on a daily basis, providing prompt and professional assistance to external clients, patients, specialists, and internal departments.
- Advised on estimated procedure costs, demonstrating expertise in navigating billing inquiries from clinics, external parties, and customers, ensuring transparency and clarity in financial matters.
- Prepared detailed estimated cost breakdowns for clients and patients as needed, facilitating informed decision-making and financial planning.
- Evaluated admission criteria and determined appropriate levels of care for patients, ensuring accurate placement and optimal utilization of healthcare resources.
- Coordinated and briefed physicians and nurses on safe patient repatriation, considering factors such as bed availability, treatment plans, and admission criteria, to ensure seamless transitions and continuity of care.
- Effectively addressed, resolved, and escalated patient or specialist complaints, maintaining a high level of patient satisfaction and retention.
- Managed pre-admission cases from specialist clinics and inpatient cases, demonstrating strong organizational skills and attention to detail in handling complex admission processes.
- Collaborated with local and external insurance companies to obtain patient coverage prior to admission and surgery, streamlining administrative processes and ensuring timely access to healthcare services.
- Liaised with doctors and nurses regarding deferments issued by insurance companies, facilitating clear communication and coordination of patient care plans.
- Identified and escalated medical necessity issues, admission status issues, and bed assignment conflicts, contributing to the resolution of operational challenges and optimizing patient flow.
- Provided counseling and support to patients or payors to prepare them for hospital admissions, demonstrating empathy and compassion in addressing their concerns and needs.
- Generated daily reports on pre-admission, referrals, and add-on procedures, maintaining accurate records and facilitating data-driven decision-making for operational improvements.
ASSISTANT IN NURSING
ESIDA & ESIDA LODGED AGED CARE
11.2015 - 02.2018
- Ensured strict adherence to safety guidelines, institutional policies, and facility regulations, fostering a secure and compliant environment.
- Provided personalized assistance to residents with activities of daily living, promoting independence and well-being.
- Supported residents in repositioning and ambulation, enhancing mobility and comfort.
- Responded promptly to call bells for resident assistance, addressing their needs effectively and efficiently.
- Maintained accurate documentation of residents' daily activities, including mood changes, mobility, oral intake, and input/output, facilitating comprehensive care planning.
- Monitored changes in resident condition and promptly reported them to the appropriate supervisor, ensuring timely intervention and support.
- Contributed to maintaining a clean, safe, and orderly environment for residents, staff, and visitors, promoting hygiene and infection control.
- Respected and protected patient privacy, dignity, and respect, fostering a compassionate and supportive care environment.
ASSISTANT IN NURSING
SUNNYBANK PRIVATE HOSPITAL
02.2015 - 02.2018
- Strictly adhered to all safety guidelines, hospital protocols, and regulatory requirements to ensure the well-being and safety of patients, staff, and visitors.
- Provided comprehensive nursing assistance across various units including ICU, Surgical, Medical, Rehabilitation, Day Surgery, and Endoscopy, demonstrating versatility and adaptability in different clinical settings.
- Assisted in the admission and discharge processes, facilitating smooth transitions for patients and their families.
- Supported patients with activities of daily living, including repositioning, ambulating, and personal care, promoting comfort and independence.
- Responded promptly to call bells for patient assistance, prioritizing patient needs and ensuring timely support.
- Monitored and reported changes in patient condition to the appropriate supervisor, facilitating timely interventions and adjustments to care plans.
- Maintained a clean, safe, and orderly environment in patient care areas, adhering to infection control practices and ensuring a conducive healing environment.
- Uphold patient privacy, dignity, and respect at all times, fostering a compassionate and supportive care environment.
- Acted as an escort for patients requiring appointments at external hospitals or healthcare providers, ensuring their safe transportation and continuity of care.
ACCOUNT CLERK
BORNEO ECO TOURS SDN BHD
02.2010 - 07.2013
- Efficiently managed both inbound and outbound calls, ensuring effective communication with clients and internal departments.
- Established and maintained strong relationships with bankers and internal stakeholders, facilitating smooth coordination and collaboration.
- Demonstrated proficiency in handling basic clerical tasks and streamlined the collection of information and documentation from branch offices, optimizing the flow of essential data.
- Maintained accurate accounting & financial documentation and records, on a weekly basis, providing accurate insights into financial performance.
- Conducted daily data entry of financial transactions using the USB accounting system, ensuring timely and accurate recording of financial activities.
- Successfully reconciled department accounts.
- Updated weekly cash flow and exchange rate reports, providing essential financial data to the finance controller for strategic planning.
- Efficiently managed the preparation of tour guide allowances, ensuring timely and accurate disbursement of funds.
- Adapted to varying work demands by undertaking ad-hoc tasks assigned by management.
VALUATION ASSISTANT
CH WILLIAMS, TALHAR AND WONG (S) SDN BHD
04.2009 - 01.2010
- Managing incoming and outgoing calls with proficiency and professionalism.
- Coordinating with clients, banking institutions, government agencies, and legal entities to facilitate document processing and property valuation procedures.
- Performing basic clerical duties to support operational efficiency.
- Addressing inquiries regarding valuation processes and specific cases promptly and effectively.
- Gathering relevant data and information to aid in market analysis and property valuation.
- Supporting Valuation Executives and managers in preparing comprehensive valuation reports, including drawing floor plans, conducting calculations, and drafting site plans.
- Scheduling appointments for on-site inspections and coordinating logistical arrangements.
- Conducting on-site inspections alongside clients and representatives from banking institutions.
- Maintaining accurate and updated records in the system for easy retrieval and reference.
- Completing additional tasks as delegated by superiors and management.
Education
DIPLOMA IN NURSING -
Southbank Institute of Technology
CERTIFICATE III IN AGE CARE - undefined
Southbank Institute of Technology
EXECUTIVE DIPLOMA IN OFFICE MANAGEMENT & TECHNOLOGY - undefined
University Utara Malaysia
Skills
Patient Care
Certification
Certificate in Basic Presentation (PowerPoints), 09/19
Timeline
BUSINESS OFFICE EXECUTIVE
SENA HEALTHCARE SERVICES
11.2024 - Current
SENIOR PATIENT SERVICES ASSISTANT | ADMISSION & DISCHARGE
PRINCE COURT MEDICAL CENTRE
07.2023 - Current
SENIOR PATIENT SERVICES ASSISTANT | FINANCIAL & ADMIN
PRINCE COURT MEDICAL CENTRE
01.2021 - 06.2023
ASSISTANT IN NURSING
HOLLAND PARK AGED CARE
02.2018 - Current
ASSISTANT IN NURSING
ESIDA & ESIDA LODGED AGED CARE
11.2015 - 02.2018
ASSISTANT IN NURSING
SUNNYBANK PRIVATE HOSPITAL
02.2015 - 02.2018
ACCOUNT CLERK
BORNEO ECO TOURS SDN BHD
02.2010 - 07.2013
VALUATION ASSISTANT
CH WILLIAMS, TALHAR AND WONG (S) SDN BHD
04.2009 - 01.2010
CERTIFICATE III IN AGE CARE - undefined
Southbank Institute of Technology
EXECUTIVE DIPLOMA IN OFFICE MANAGEMENT & TECHNOLOGY - undefined
University Utara Malaysia
DIPLOMA IN NURSING -
Southbank Institute of Technology
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