Alan Sukumaran
GENERAL MANAGER
KUALA SELANGOR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experience
- 13 years in Logistics- Air/ Sea/ Trucking/ Haulage/ Warehousing/ Sales & Marketing
- 4 years experience in Tech/ 4PL / Regional Operations/ Implementation/ Procurement
Overview
14
14
years of professional experience
3
3
Languages
Work History
General Manager
SAFEGUARDS OCEANIC SDN BHD
07.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reported issues to higher management with great detail.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
LSS Lead for TMS
MAERSK LINE
12.2021 - 06.2022
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Employed Six Sigma standards to save overtime hours for substantial savings in labor costs.
- Reduced operational costs through the negotiation of favorable contracts with vendors and suppliers.
- Implemented innovative technology solutions for real-time tracking of shipments, leading to increased customer satisfaction levels.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Reviewed established business practices and improved processes to reduce expenses.
- Created and enforced detailed organization processes to increase quality and service standards.
- Analyzed market trends to stay ahead of competitor strategies, making necessary adjustments to maintain an edge in service provision.
Senior Operations Manager
EZYHAUL SDN BHD
11.2018 - 11.2021
- Direct the activities of staffs in relation to transport operations to ensure DIFOT & Customer KPI met
- Monitor the general operations of staff of the transportation department to make sure that their operations are within the guidelines, safety measures, government orders, and administrative policies
- Involve in the negotiation and authorization of contracts and other forms of purchases and procurements that are related to the company’s transportation needs
- Develop important indicators that measure and show the effectiveness of the company’s transportation operations
- Develop transportation policies across appropriate units within the firm
- Appoint competent transportation staff
- This usually involves carrying out interview, selection, training, and performance appraisal of every transportation personnel
- Negotiate with warehouse owners or operators and carriers for their services and for fair rates
- Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arises) and to set up safety measures to avoid recurrence of such issues
- Develop and implement plans that will lead to improvement in company profit
- Implement management recommendations, like proposed fees and change in movement schedule
- Maintain open dialogue with other units’ managers so as to organize activities that will enhance company’s general performance
- Take charge of investigations that look-into customer complaints with regards to product delivery and other transportation-associated issues
- Involved in New Customers Meeting, Existing customer KPI/QBR Reviews
- Weekly / Monthly Reporting on the departments Productivity.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
Operations Assistant Manager of Transportation & CHB
DAMCO LOGISTICS (M) SDN BHD
09.2016 - 11.2018
- Day to Day Operations control with the objective of ensuring delivery on time
- Managing Individual third-party service providers – 40 Contractors which been engaged by Procurement Head (Drivers and Trucks)
- KPI Tracking – Measurement in daily Trucks availability to meet the order demand & On time delivery measurement
- Immediate Interaction with Customer Service – Sales – QA Check on any abnormality & Supply Chain for solutions
- Efficient route planning and order scheduling with full utilization of stocks in line with truck capacity
- Train and assist my subordinates in reporting and also load planning with maximum utilization
- Provide Product & Customer service Training and Timely assessments to the 3rd party transporters
- Monthly KPI review and meeting with Customer by providing full delivery and performance report
- P&L tracking and Weekly / Monthly KPI Reports
- Quarterly service performance assessment with all third party service provider in line with KPI being agreed upon SLA acknowledgement
- Monthly KPI review and meeting with Customer by providing full delivery and performance report.
Senior Operations & Customer Service Executive
SESAMA LOGISTICS (M) SDN BHD
09.2010 - 09.2016
- To provide on a day-to-day basis a consistently high quality communication channel between the customer and organization by arranging all services for the success of our customer
- Planning & monitoring trucking movement accuracy to ensure all cargo are loaded, stored and delivered properly
- Facilitate driver replacement to ensure the commitment to the customers
- Handle cross-border trucking documentation and process
- Ensuring rates are in place before shipment execution
- Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines
- Taking ownership of complaint and queries and proactively following through to resolution
- Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to managers
- To provide general and support services on a local level when required, in line with the functional requirements
- Perform various customer service activities, including upselling and handling new & existing accounts
- Handle client problems, answer general inquiries and complaints
- Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up
- Act as a liaison between clients and operations & other departments to ensure efficient service levels are deliver to the clients
- Identifying and escalating consistent or recurring problems with the systems functionality
- Support network and sales organization in handling customers queries and complaint.
Education
Bussiness Administration -
KL Metropoliton University
Diploma in Software Engineering - undefined
KL Metropoliton University
Sijil Tinggi Persekolahan Malaysia - undefined
SMK Sultan Abdul Aziz Shah
Sijil Penilaian Menengah - undefined
SMK Seri Tanjong
Skills
Staff Supervision
Business Leadership
Customer Relationship Management
Revenue Forecasting
Facility Management
Price Structuring
Networking abilities
Business Management
Succession Planning
Program Optimization
Cost Control
KPI Tracking
Financial Administration
Staff Supervision
Current Specialization
End to End Logistics & Supply Chain Management, Transportation planning & monitoring, FTL & LTL, Container Haulage, SCM, Warehousing, Customs Brokerage, Cross Border Trucking, Strategic Marketing, Procurement & Product Handling Expertise.
Overall Personality
Positive mind & Committed, Logic and Practical, No nonsense attitude and dislike office politics, Sensible and dynamic outlook, Able to work well under pressure, Enjoy challenges, Always have a collective sense of direction, Dedicated and work long hours to complete within KPI and timeline, Able to work independently and on team with various people, Extensive management and organizational skills, Believes in sharing and learning from others. Able to take opinion openly
Experience Gained
Solid experience of more than 15 years in Logistics & Transportation Achieved diverse experience in Transport Operations, Warehousing, Haulage, Procurement, Strategic Marketing, Key Accounts Handling & Communications Proven initiative and ability to work with minimal supervision Excellent organizational, effective communication and multitasking skills Customer oriented and able to converse & communicate well with clients Ability to communicate effectively with people from all levels Obtained great experience working at diversified industries Able to communicate well to achieve the goals & execute plans effectively
Personal Information
- Date of Birth: 02/10/89
- Gender: MALE
- Nationality: MALAYSIAN
Timeline
General Manager
SAFEGUARDS OCEANIC SDN BHD
07.2022 - Current
LSS Lead for TMS
MAERSK LINE
12.2021 - 06.2022
Senior Operations Manager
EZYHAUL SDN BHD
11.2018 - 11.2021
Operations Assistant Manager of Transportation & CHB
DAMCO LOGISTICS (M) SDN BHD
09.2016 - 11.2018
Senior Operations & Customer Service Executive
SESAMA LOGISTICS (M) SDN BHD
09.2010 - 09.2016
Bussiness Administration -
KL Metropoliton University
Diploma in Software Engineering - undefined
KL Metropoliton University
Sijil Tinggi Persekolahan Malaysia - undefined
SMK Sultan Abdul Aziz Shah
Sijil Penilaian Menengah - undefined
SMK Seri Tanjong