Alan Seow We Lun
Petaling Jaya
Summary
Resourceful professional with a proven ability to adapt to varied work environments and maintain composure under pressure. Consistently delivers exceptional service, reflected in a customer satisfaction rating of 4.75 out of 5. Strong interpersonal skills foster effective peer relationships, enhancing workplace harmony and productivity.
Overview
2027
2027
years of professional experience
Work History
Live Chat Agent
DJB Group
Ampang, Selangor., Malaysia
01.2026 - 07.2026
- Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure.
- Managed live chat inquiries, providing timely and accurate responses to customer queries to enhance satisfaction levels.
- Answered incoming customer contact via live chat to resolve issues and enquiries.
- Collaborated with team members to share insights and strategies for handling complex customer issues.
- Responded to every customer query and followed up post-chat to make customers feel valued.
Customer Service Representative
Aegis BPO
Ara Damansara, Malaysia
04.2025 - 11.2025
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Answered calls, addressed customer concerns, handled inquiries, submitted service requests, and followed up on cases.
Event Planner Intern
Nirvana Asia
Kuala Lumpur, Malaysia
02.2024 - 05.2024
Order and Purchasing Assistant
CG Home Grocery
Petaling Jaya, Malaysia
09.2022 - 08.2023
Tution Center Teacher
Excel Education Learning Center
Rawang, Malaysia
03.2014 - 09.2017
Textbook Editor
Hup Lick Publishing
Kepong, Malaysia
01.2013 - 12.2014
Delivery Scheduler
COD Marketing
Rawang, Malaysia
01.2013 - 12.2013
Contract Primary School Teacher
SJK (C)KUNDANG
Admin Assistant
COD MARKETING
Editor
HUP LICK PUBLISHING SDN BHD
Admin Assistant
UNIFIBER COMPOSITE SDN BHD
Sales Executive
CG HOME GROCERY
Customer Service Agent
AEGIS BPO MALAYSIA
Admin Assistant
NIRVANA MEMORIAL CENTER
Admin Assistant
WE LUN SEOW
Petaling Jaya, Selangor
Education
Bachelor's Degree - Chinese Language and Literature
New Era University College
Kajang01-2025
Bachelor of Arts - Counselling and Psychology
New Era University College
Kajang01-2022
Skills
- Communication skills
- Problem-solving skills
- Multitasking
- Time management
- Data management
- Document organisation
- Schedule coordination
- Event coordination
- Teamwork and collaboration
- Adaptability and flexibility
- Attention to detail
LANGUAGES
Mandarin
Proficient
C2
Cantonese
Advanced
C1
Bahasa
Upper Intermediate
B2
English
Upper Intermediate
B2
Custom
Event Planner, Unknown, Kuala Lumpur, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, 2024-02-01, 2024-05-31, Document filing, Research, Duty officer
Hobbies and interests
- Gaming
- Reading
- Hang-Out
Timeline
Live Chat Agent
DJB Group
01.2026 - 07.2026
Customer Service Representative
Aegis BPO
04.2025 - 11.2025
Event Planner Intern
Nirvana Asia
02.2024 - 05.2024
Order and Purchasing Assistant
CG Home Grocery
09.2022 - 08.2023
Tution Center Teacher
Excel Education Learning Center
03.2014 - 09.2017
Textbook Editor
Hup Lick Publishing
01.2013 - 12.2014
Delivery Scheduler
COD Marketing
01.2013 - 12.2013
Contract Primary School Teacher
SJK (C)KUNDANG
Admin Assistant
COD MARKETING
Editor
HUP LICK PUBLISHING SDN BHD
Admin Assistant
UNIFIBER COMPOSITE SDN BHD
Sales Executive
CG HOME GROCERY
Customer Service Agent
AEGIS BPO MALAYSIA
Admin Assistant
NIRVANA MEMORIAL CENTER
Admin Assistant
WE LUN SEOW
Bachelor's Degree - Chinese Language and Literature
New Era University College
Bachelor of Arts - Counselling and Psychology
New Era University College