Summary
Work History
Education
Skills
Certification
Timeline
Hi, I’m

ALAGARAJA J

INFRASTRUCTURE ENGINNER/SYSTEM ADMIN
Kuala Lumpur,14

Summary

In quest of career opportunities in System Administration with a high growth-oriented organisation

10+ years in Windows system administration. Skilled at handling issues regarding Installation, Configuration and Maintenance of complex LAN network. A team player with excellent communication, analytical and relationship management skills.

Work History

Lucid Technologies

Infrastructure Support Engineer
08.2023 - 03.2025

Job overview

  • Reporting: Manager
  • Job Role:
  • Delivered assistance for troubleshooting desktop problems.
  • Ensured seamless operation of applications through support services.
  • Compiled detailed records for easy retrieval and compliance.
  • Managed installation projects for CCTV and access card technologies, ensuring high-quality implementation.

OSS Technologies

Sr. Systems Engineer
12.2010 - 05.2020

Job overview

  • Client: SBI-Chennai and Mumbai
  • Reporting: Project Manager
  • Job Role:
  • Worked on HP Open view remedy (4.5ver) ticketing system to resolve Server and Desktop issue and Update the tickets as per ITIL process (Incident management, Change management, Etc...)
  • Troubleshooting Windows 2000/ 2003 server and Exchange 2003/2007, server
  • Trouble Shooting Fileserver, Application server, Print server, SCCM2007
  • Trouble Shooting Desktops issues like Office 2003/2007/2010, blackberry issue, Application software and Citrix tools and update user by Mail/call/Chat.
  • Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.
  • Co-ordinating with on-site support team through office communicator and solving.

Technosoft Global Services

Systems Engineer
06.2008 - 04.2010

Job overview

  • Company Overview: http://www.technosoftcorp.com
  • Reporting: IT manager
  • Job Role:
  • Worked on HP Open view remedy (4.5ver) ticketing system to resolve Server and Desktop issue and Update the tickets as per ITIL process (Incident management, Change management, Etc...)
  • Troubleshooting Windows 2003 server and Exchange 2003/2007 server
  • Trouble Shooting Fileserver, Application server, Print server, SMS server
  • Trouble Shooting Desktops issues like Office 2003/2007/2010, blackberry issue, Application software, Citrix tools update user by Mail/call/Chat.
  • Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.
  • Http://www.technosoftcorp.com

Cybernet Slash Support

Senior Systems Engineer
06.2007 - 11.2007

Job overview

  • Company Overview: http://www.csscorp.com
  • Reporting: Project Manager
  • Job Role:
  • Worked on HP Open view remedy (4.5ver) ticketing system to resolve Server and Desktop issue and Update the tickets as per ITIL process (Incident management, Change management, Etc...)
  • Troubleshooting Windows 2000/ 2003 server and Exchange 2003/2007 server
  • Trouble Shooting Fileserver, Application server, Print server.
  • Trouble Shooting Desktops issues like Office 2003/2007/2010, blackberry issue, Application software and Citrix tools and update user by Mail/call/Chat.
  • Co-ordinating with on-site support team through office communicator and solving.
  • Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.
  • Http://www.csscorp.com

Ramco Systems

Senior System Administrator
02.2007 - 05.2007

Job overview

  • Company Overview: http://www.Tvsnet.in
  • Through gates windows
  • Client: UTI Securities-Mumbai
  • Reporting: IT manager
  • Configuring and maintaining 35 servers, 20 Dell 1955 Series Blade server and 15 IBM X226 SERIES Rack-optimised Servers with KVM Switch and IBM, HP.
  • DELL Desktop, Windows 2003 servers and Exchange 2003 server, Fortinet 100A firewall.
  • Monitoring servers through Nagios software tool customize by Ramco systems.
  • Handling a team of five members
  • Co-ordinating with on-site support team through office communicator.
  • Assigning weekly shift.
  • Communicating with Different vendors regarding software updates, AMC, etc.
  • Steering Domain and Workstation by MacAfee (c. ver. 8.5).
  • Extending Remote Support for VERITAS Backup and NT backup.
  • Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.
  • Http://www.Tvsnet.in

Qatalys Software Technologies

System Administrator
05.2006 - 02.2007

Job overview

  • Company Overview: http://www.Qatalystechnosologies.com
  • Reporting: IT manager
  • Job Role:
  • Configuring Rack-optimised Servers with KVM Switch and HP, IBM, DELL Desktops.
  • Maintaining and Monitoring ADS, Exchange 2003 server adding users and taking backup of database and log files
  • Maintaining VOIP, Network monitoring through Event viewer, Domain and Workstation by Trend Micro.
  • Extending support to Backups (NT backup) using Tape Drive and External HDD.
  • Communicating with different IT-vendors regarding software, AMC etc.
  • Monitoring servers using BMC patrol (CPU Usage, Memory Usage, Disk usage, users, Session, Replication, etc.
  • Http://www.Qatalystechnosologies.com

CMC Ltd.

Project Assignee (System Admin)
05.2005 - 05.2006

Job overview

  • Company Overview: http://www.cmcltd.com
  • Reporting: IT manager
  • Client: CVRDE-Ministry of Defence-Avadi
  • Job Role:
  • Designing, installing and maintenance of a Wireless and Ethernet LAN Infrastructure for CVRDE (Ministry of Defences) - Avadi.
  • Configuring Windows 2000/XP Professional and 2003 Servers.
  • Maintaining 4 IBM X226 SERIES Rack-optimised Servers with KVM Switch, and IBM, DELL Desktops.
  • Managing Clients under 2003 domain controller, Network Printers, Domain and Workstation by Symantec (c.ver.10) including Backups using Tape Drive and External HDD.
  • Http://www.cmcltd.com

IT Developments Labs

Customer Support Engineer
05.2003 - 04.2005

Job overview

  • Company Overview: http://www.idlglobal.com
  • Role Reporting: Team Lead
  • Job Role:
  • Assembling, Installing, Configuring and troubleshooting Windows 98/XP and MAC desktop.
  • Http://www.idlglobal.com

Automation Engineers

Customer Support Engineer
10.1999 - 10.2001

Job overview

  • Role Reporting: Team Lead
  • Job Role:
  • Ups services and maintances.

Education

Lakshmi Ammal Polytechnic
Kovilpatti

Diploma from Electronics and Communication Engineering
01.1999 - 05.1999

University Overview

  • Affiliated to State Board of Technical Educational and Training.
  • GPA: 70 %

Skills

Windows 2k/2k3/2k8/12/16/19

Certification

MCSE 2003/2008 with Exchange 2007

Timeline

Infrastructure Support Engineer
Lucid Technologies
08.2023 - 03.2025
Sr. Systems Engineer
OSS Technologies
12.2010 - 05.2020
Systems Engineer
Technosoft Global Services
06.2008 - 04.2010
Senior Systems Engineer
Cybernet Slash Support
06.2007 - 11.2007
Senior System Administrator
Ramco Systems
02.2007 - 05.2007
System Administrator
Qatalys Software Technologies
05.2006 - 02.2007
Project Assignee (System Admin)
CMC Ltd.
05.2005 - 05.2006
Customer Support Engineer
IT Developments Labs
05.2003 - 04.2005
Customer Support Engineer
Automation Engineers
10.1999 - 10.2001
Lakshmi Ammal Polytechnic
Diploma from Electronics and Communication Engineering
01.1999 - 05.1999

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ALAGARAJA JINFRASTRUCTURE ENGINNER/SYSTEM ADMIN