Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Akuma Gaming

Akuma Gaming

kuala lumpur

Summary

Responsible , passionate about delivering outstanding quality and service. Offering years of experience in industry with history of recognition for performance.

Customer Service Specialist delivering exceptional customer experiences through effective communication and problem resolution. Engages with clients to identify needs and enhance satisfaction, fostering long-term relationships. Implements safety standards to maintain a secure and welcoming environment.

Overview

2
2
Languages
4
4
years of professional experience

Work History

self employed

self employed
kuala lumpur, kuala lumpur
04.2022 - 05.2026
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Engaged with customers to understand needs and enhance service delivery.
  • Identified issues and provided effective solutions based on analysis.
  • Handled customer concerns and escalated major issues to supervisor.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.

Provided friendly service to meet customer needs.

Managed inventory and organised merchandise for efficient access.

Promoted clear communication to ensure smooth operations.

Worked within a team to complete tasks efficiently.

Organised daily activities to maximise productivity.

Acquired new skills quickly to adapt to tasks.

Completed additional hours to support team needs.

Education

SKDK 1
Kuala Lumpur, 14
01-2012

Skills

  • Customer relationship management
  • Customer service
  • Problem solving
  • Time management
  • Team collaboration
  • Complaint resolution
  • Safety compliance
  • Inventory management
  • Clear communication
  • Adaptive problem solving
  • Solution provision
  • Communication skills
  • Problem-solving
  • Willingness to learn
  • Commitment to excellence
  • Customer focused
  • Complaint handling and resolution
  • Quality Assurance

Languages

English
Elementary
A2
Malay
Proficient
C2

Timeline

self employed

self employed
04.2022 - 05.2026

SKDK 1
Akuma Gaming