Aktar Zulhakimi
Department Manager
Klang, Selangor
Summary
Applying for the position of Sales Manager at Machines Company where 3 year’s experience can be fully utilized to improving sales bottom line, creating sales strategies, and increasing company revenue. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work History
Department Manager
H&M Retail Store
09.2023 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Communicated with managers of other departments to maintain transparency.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Sale Advisor
H&M Retail Store
01.2018 - 09.2023
- Present, promote and sell products using solid argument to customers
- Coordinate sales effort with team members and other departments
- Continuously improve through feedback
- Achieve agreed upon sales targets and outcomes within schedule.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
SMK DESA TUN HUSSEIN ONN?
Kuala Lumpur, Malaysia 04.2001 - 04.2014
Skills
Analytical skills
Leadership skills
Coaching
Delegation
Communication skills
Customer service skills
Operations
Goals and performance
Customer Engagement
Retail Management
Recruiting and Hiring
Building Relationship
Websites
Leadership Experience
Experienced in mentoring newly hired part-time employees. Involves strategic decision-making and the ability to inspire and motivate team members. Meet and exceed company revenues by leading the teams to achieve revenue goals.
Timeline
Department Manager
H&M Retail Store
09.2023 - Current
Sale Advisor
H&M Retail Store
01.2018 - 09.2023
High School Diploma -
SMK DESA TUN HUSSEIN ONN?
04.2001 - 04.2014
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