Akmanezam Abdul Rahman
Team Leader And Data Analyst
Petaling Jaya
Summary
Performance Lead experienced in enhancing team dynamics and operational efficiency. Developed performance metrics and dashboards that drove accountability and effective solutions while fostering a culture of continuous engagement that improved employee retention. Focused on driving team success through strategic planning, collaboration, and strong communication.
Overview
15
15
years of professional experience
Work History
Team Leader
SpeedX Delivery
06.2025 - Current
- Monitored daily team performance, coaching and training team members to enhance individual and team results.
- Monitored daily team performance and provided coaching, feedback, and training to improve individual and team results.
- Supported business growth initiatives by setting clear expectations, driving accountability, and developing team capabilities.
- Conducted team engagement sessions to boost motivation, morale, and employee retention.
- Managed workforce planning, including schedule management, attendance monitoring, and leave tracking.
- Supported business growth initiatives by setting clear expectations and developing team capabilities.
- Prepared and presented performance, quality, and productivity reports to management.
- Led team to enhance delivery efficiency through streamlined routing and scheduling processes.
- Mentored staff, fostering skill development and improving overall team performance.
- Coordinated cross-functional teams to optimize logistics operations and improve service delivery times.
- Analyzed performance metrics to identify improvement areas, driving operational excellence across the organization.
- Developed training programs for new employees, enhancing onboarding experience and retention rates.
Performance Lead
DH SSC foodpanda
12.2021 - 01.2025
- Formulated and executed strategies enhancing team project and process performance.
- Identified and analyzed performance bottlenecks and inefficiencies, recommending and executing targeted solutions to streamline operations.
- Defined performance metrics, tracked progress, and provided regular reports to management to support informed decision-making.
- Collaborated with cross-functional teams to align and execute performance improvement efforts, resulting in enhanced project outcomes.
- Led and mentor team members, fostering a culture of continuous improvement.
- Stays updated on industry best practices and emerging trends to maintain a competitive edge.
- Developed and implemented strategic frameworks for performance measurement and analysis.
- Led performance improvement initiatives, enhancing operational efficiency across multiple teams.
Team Leader
DH SSC foodpanda
12.2013 - 01.2025
- Delivered effective and efficient problem-solving solutions.
- Scheduled staff using shyftplan and Excel.
- Centralized standard operating procedures for foodpanda in APAC.
- Reviewed team performance against SLA, AHT, and quality assurance metrics to identify areas for improvement.
- Collaborated with team and management to enhance service quality. Prepared and analyzed weekly department reports.
- Conducted weekly deep dives to ensure agents aligned with SOP and identified opportunities for improvement in RSAT, AHT, and SLA.
- Worked in Kuala Lumpur, Malaysia, managing daily operations.
L-1 System analyst
Fujitsu
01.2012 - 07.2013
- Analyzed vendor issues for Shell, facilitating timely escalation to engineering.
- Dialed into remote system to troubleshoot and resolve issues.
- Responded to vendor calls and escalated tickets, ensuring prompt resolution of inquiries.
- Collaborated with team in Petaling Jaya, Malaysia
Education
Diploma - Public administration
UITM
Malaka, MalaysiaSkills
Team leadership
Customer Engagement
Customer focus
Employee engagement
Workload management
Team collaboration
Asana
Salesforce
Freshdesk
Excel
Tableau
Data reporting
Problem-solving
Attention to detail
Collaboration skills
Negotiation techniques
Microsoft Office
Timeline
Team Leader
SpeedX Delivery
06.2025 - Current
Performance Lead
DH SSC foodpanda
12.2021 - 01.2025
Team Leader
DH SSC foodpanda
12.2013 - 01.2025
L-1 System analyst
Fujitsu
01.2012 - 07.2013
Diploma - Public administration
UITM
Hobbies and Interests
- Traveling
- Football enthusiast and recreational player.
- Exploring investment opportunities in digital currency and blockchain technology.
Languages
- English
- Malay