AKMAL ZULHILMI BIN KAMAL BAKSHIR

• Led retail outlet operations, delegated 6 staffs, and inventory control.
• Delivered 30+ excellent customer service and consistently achieved monthly sales targets.
• Ensured accurate cash handling and upheld operational integrity.
• Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting outlet products.
• Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.

• Managed over 100 guests services with proper professionalism and empathy.
• Enhanced over 100 guests satisfaction by providing exceptional customer service and promptly addressing their needs.
• Enhanced overall efficiency of operations through diligent completion of assigned administrative tasks.

• Assisted 100+ air passengers during check-in and boarding processes.
• Handled 80+ high-stress scenarios while maintaining customer experience standards.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.

• Designed and delivered English lesson plans aligned with current school curriculum and regulation standards.
• Fostered a positive learning environment within 16 students per classroom and collaborated with school for continuous improvement.
• Fostered successful instructional environment for individual student achievement and goal attainment.

CGPA: 3.28

CGPA: 3.40