AKMAL SYAFIQAH BINTI MOHD RAMLI
Support Specialist
Klang
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Supervisor
Aksya Syafia Enterprise
Klang
03.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Training Marketing/Sales Officer
Rigil Services Sdn. Bhd.
Shah Alam
01.2022 - 02.2023
- Plan, implement and manage sales educational workshops
- Identify needs for sales skills improvement
- Organize and monitor every training
- Try and evaluate various training methods and strategies
- Coordinating internal marketing and an organizations culture
- Monitoring performance
- Managing campaigns on social media.
- Researched target market and identified customers' unique needs to suggest suitable products.
Business Operation Support
ZOHL Consultancy
Kuala Lumpur
03.2021 - 12.2021
- Train and Place Program Under MyStep Khazanah National
- Training involved: Interpersonal Communication Skill, Program Management, Supply Chain Management, Customer Service.
Personal Assistant /Admin
Dayangku Rich Legacy Empire Trading
Sentul
06.2020 - 02.2021
- Handle requests and queries appropriate
- Manage diary and schedule meetings and appointments
- Make travel arrangements
- Take dictation and minutes
- Source office supplies, maintain office filing system
- Produce reports, presentations and briefs.
- Maintained appropriate filing of personal and professional documentation.
Customer Service Executive - Inbound / Outbound (Australia)
Fuji Xerox
Petaling Jaya
02.2020 - 06.2020
- Handling call to resolve customer questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and escalate calls to supervisor when necessary
- Responds to requests for assistance and place order as per customer request.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Supervisor
Warisan Kemuning
Kelantan
08.2019 - 01.2020
- Helping the team understand performance targets and goals
- Training or ensuring that workers are properly trained for their specific roles
- Scheduling work hours and shifts
- Coordinating job rotation and cross-training
- Identifying and resolving workplace problems, including tardiness or absenteeism.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine inspections to check quality and compliance with established specifications.
Operation Associates
Service Source Int.
Kuala Lumpur
08.2017 - 08.2019
- Assist in managing multi-custodial email alerts and create tasks as needed
- Prepare and send client communications and reports
- Handle miscellaneous operational activities
- Maintain detailed client notes and updates to Sales Force
- Manage the renewal opportunity to renewal quote process in Salesforce CPQ/CRM for a high-volume organization
- Prepare renewal quotations per current pricing and discounting policies
- Manage Salesforce cases and prioritize escalated requests for quoting
- Ensure all quote production KPIs are met.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
Administrative Executive
PT Solarcity Kapital Indonesia
Jakarta
01.2016 - 03.2017
- Act as the point of contact between the executives and internal/external clients
- Undertake the tasks of receiving calls, take messages and routing correspondence
- Handle requests and queries appropriately
- Maintain diary, arrange meetings and appointments and provide reminders
- Make travel arrangements
- Take dictation and minutes and accurately enter data
- Monitor office supplies
- Develop and carry out an efficient documentation and filing system.
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Scheduled appointments and meetings, organized materials and prepared rooms.
Education
Bachelor Degree (Honors) Science Library and Information Management - Library And Information Science
Universiti Teknologi MARA
09.2012 - 05.2015
Diploma in Information Management - Information Management
Universiti Teknologi MARA
06.2009 - 06.2012
Skills
CRM
Sales and marketing
License
D
Personal Qualities
Easy going person, self-confident, excellent interpersonal skills, determined, creative and easy to interact with people at all levels. Computer literate and a fast-learner person, capable of taking on leadership roles, mind setting and decision-making. Highly motivated and adaptable individual who is independent, possess a systematic approach to problem solving, can work efficiently and professionally under pressure.
Willing To Travel
Kuala Lumpur, Selangor (Lembah Klang)
References
- Dato Nublan Zaki, Former CFO PT Solarcity Kapital Indonesia, Jakarta, 019-336 5003
- Mohd Hafizzuan, Manager 1 Aruba EMEA, Service Source Int., Mont Kiara, 017-666 1345
- Dato' Muhamad Aliffalatin, Managing Director Dayangku Rich Legacy Empire, 011-5553 0870
Timeline
Supervisor
Aksya Syafia Enterprise
03.2023 - Current
Training Marketing/Sales Officer
Rigil Services Sdn. Bhd.
01.2022 - 02.2023
Business Operation Support
ZOHL Consultancy
03.2021 - 12.2021
Personal Assistant /Admin
Dayangku Rich Legacy Empire Trading
06.2020 - 02.2021
Customer Service Executive - Inbound / Outbound (Australia)
Fuji Xerox
02.2020 - 06.2020
Supervisor
Warisan Kemuning
08.2019 - 01.2020
Operation Associates
Service Source Int.
08.2017 - 08.2019
Administrative Executive
PT Solarcity Kapital Indonesia
01.2016 - 03.2017
Bachelor Degree (Honors) Science Library and Information Management - Library And Information Science
Universiti Teknologi MARA
09.2012 - 05.2015
Diploma in Information Management - Information Management
Universiti Teknologi MARA
06.2009 - 06.2012