Akmal Ridhwan Bin Noor Ahmad
Gambang,Pahang
Summary
Dynamic business owner with proven expertise in customer service and business development. Successfully established strong relationships at He & She Coffee, enhancing customer satisfaction through attentive service. Skilled in project management and staff management, I leverage market research to drive growth and ensure compliance with industry regulations.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Business Owner
Personal Business
11.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Conducted market research to inform product development decisions and identify potential growth areas.
Driver
Personal Employer
04.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Barista
He & She Coffee
07.2024 - 09.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts - English in International Communication
International Islamic University Malaysia
Pagoh, Johor, Malaysia 02.2024 - Current
Skills
Customer service
Business planning
Business development
Staff management
Verbal and written communication
Project management
Business marketing
Timeline
Business Owner
Personal Business
11.2024 - Current
Barista
He & She Coffee
07.2024 - 09.2024
Driver
Personal Employer
04.2024 - Current
Bachelor of Arts - English in International Communication
International Islamic University Malaysia
02.2024 - Current
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