Akmal Hariyanti Abd Hamid
Admin Operation Officer
Sepang, Selangor
Summary
Proven leader at Malaysia Airports Holdings Berhad, adept in multitasking and excellent communication, enhanced commercial operations by streamlining processes and fostering team collaboration. Achieved significant improvements in revenue control and stakeholder relationships, demonstrating a keen problem-solving aptitude and a commitment to continuous improvement.
Overview
23
23
years of professional experience
Work History
Executive - Commercial (Revenue Control)-(Acting)
Malaysia Airports Holdings Berhad
10.2023 - Current
- Responsible for commercial data management and act liaison officer for all matters related to SAP Flexi RE (Real Estate) with internal and external parties.
- Ensure data/information accuracy of all commercial tenants in SAP Flexi Real Estate.
- Ensure the periodic update and the generation of timely billing plans, credit notes, debit notes and other contract requirements.
- Responsible for timely preparation and submission monthly reports and reconciliation.
- Engage regularly with relevant internal parties and assist to resolve discrepancies related to the commercial revenue.
- Participate in process improvement and automation to streamline commercial revenue process.
- Undertakes any other task and assignments as directed by the superior.
Admin Operation Officer-Business Development
Malaysia Airports Holdings Berhad
07.2017 - 10.2023
- Responsible for issuing contract documents and updating contract master data for car park and ancillary-related tenants for MAHB Commercial.
- Collected, arranged, and input information into database system (SAP).
- Maintained database systems (SAP) to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Prepared and submitted detailed reports, including carpark occupancy reports, monthly variance reports, monthly revenue reports, and assisted in calculating and submitting the yearly carpark budget.
- Conducted regular reviews of operations and identified areas for improvement.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Admin Operation Officer-Contract Management
Malaysia Airports Holdings Berhad
04.2017 - 06.2017
- Responsible for issuing contract documents and updating contract master data for MAHB Commercial Tenants.
Admin Operation Officer-Credit Management
Malaysia Airports Holdings Berhad
12.2013 - 04.2017
- Responsible for debt collection for all MAHB Commercial Tenants & work closely with Finance Division.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
Admin Operation Assistant-Front Office Assistant
Malaysia Airports Holdings Berhad
07.2001 - 11.2013
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Maintained a professional and welcoming environment for hotel guest, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
Education
Executive Diploma - Executive Diploma in Airport Management
Universiti Teknologi Mara (UiTM)
Shah Alam, Selangor, Malaysia 04.2001 -
SKM (Tahap 1) - Malaysian Skill Certificate Inbound Tour Operation
Dian Institute of Tourism
Setapak, Kuala Lumpur 04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Perantau Damai
Muadzam Shah, Pahang, Malaysia 04.2001 -
Skills
Multitasking
Excellent Communication
Self Motivation
Adaptability and Flexibility
Team Collaboration
Organizational Skills
Team building
Problem-solving aptitude
Task Prioritization
Continuous Improvement
Attention to Detail
Relationship Building
Languages
Malay
Native language
English
Intermediate
B1
Timeline
Executive - Commercial (Revenue Control)-(Acting)
Malaysia Airports Holdings Berhad
10.2023 - Current
Admin Operation Officer-Business Development
Malaysia Airports Holdings Berhad
07.2017 - 10.2023
Admin Operation Officer-Contract Management
Malaysia Airports Holdings Berhad
04.2017 - 06.2017
Admin Operation Officer-Credit Management
Malaysia Airports Holdings Berhad
12.2013 - 04.2017
Admin Operation Assistant-Front Office Assistant
Malaysia Airports Holdings Berhad
07.2001 - 11.2013
Executive Diploma - Executive Diploma in Airport Management
Universiti Teknologi Mara (UiTM)
04.2001 -
SKM (Tahap 1) - Malaysian Skill Certificate Inbound Tour Operation
Dian Institute of Tourism
04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Perantau Damai
04.2001 -
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