Akmal Hakim Bin Kamarudidn
Retail Management Trainee
Mantin, Negeri Sembilan
Summary
Driven by a results-focused approach, I excelled at AEON Co. (M) Berhad, enhancing customer experiences and sales through expert merchandise planning and dynamic team leadership. My proactive inventory control and innovative sales promotions significantly contributed to store performance, demonstrating a blend of strategic vision and interpersonal skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Retail Management Trainee (Meat Department)
AEON Co. (M) Berhad
Setia Alam
06.2024 - Current
- Maximized revenue generation through upselling techniques when interacting with customers.
- Ensured compliance with company policies regarding safety protocols, dress code adherence among employees.
- Maintained a clean and organized store environment to enhance customer shopping experience.
- Streamlined inventory management with accurate tracking and timely restocking of products.
- Implemented loss prevention measures to reduce shrinkage rates through effective monitoring of store activities.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced sales performance by implementing effective merchandising strategies and visual displays.
Sales Assistant (Non Food Department)
AEON Co. (M) Berhad
Nilai
11.2023 - 06.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Assistant (Produce Department)
AEON Co. (M) Berhad
Nilai
10.2018 - 10.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Organized in-store promotions to increase awareness of new product lines.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Identified upselling opportunities, contributing to an increase in average transaction value.
- Conducted monthly inventory audits to ensure accuracy in stock levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Kicthen Helper
Canteen Kilang Mantin
Mantin
08.2017 - 09.2018
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and maintained work areas, equipment and utensils.
Education
Diploma in Islamic Finance - Islamic Finance
IKIP International College
Kuantan, Pahang, Malaysia 07.2012 - 11.2015
Skills
Merchandise planning
Employee Scheduling
Sales Promotion
Store Merchandising
Retail Inventory Management
Team Leadership
POS Systems
Inventory Control
Flexible Schedule
Timeline
Retail Management Trainee (Meat Department)
AEON Co. (M) Berhad
06.2024 - Current
Sales Assistant (Non Food Department)
AEON Co. (M) Berhad
11.2023 - 06.2024
Sales Assistant (Produce Department)
AEON Co. (M) Berhad
10.2018 - 10.2023
Kicthen Helper
Canteen Kilang Mantin
08.2017 - 09.2018
Diploma in Islamic Finance - Islamic Finance
IKIP International College
07.2012 - 11.2015
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